1- Bathroom Shower is on the smaller size for for an average tall size man 2- Ironing is shared on specfic floors.

Almost everything!

Stayed in August 2025

Excellent location, great staff. Very pleasant stay.

Stayed in August 2025

Room size Location

Stayed in July 2025

breakfast was plentiful

Stayed in July 2025

All was just perfect! The location is amazing! Near everywhere by walk:) The hotel is just perfect and so beautiful. Will definitely come back to this hotel again

Stayed in July 2025

We were very disappointed by the lady at the reception desk. Only after intervention by Ronit (the Customer Relations superintendent) we received attention and a reasonable solution for our request. Pity that our general impression from the hotel was affected (and ruined) by the reception lady.

The Breakfast, Spa and Location are very good.

Stayed in July 2025

Everything was wonderful.

We had a wonderful 1 night stay at the hotel. I told the hotel ahead of time we were coming to celebrate my mother's 80th birthday and there were complimentary balloons, wine and chocolate waiting for her on arrival in the room - so thoughtful. The breakfast was incredible! Such a large variety. The pool was lovely - only wish it closed a little later than 5pm. The room and bathroom facilities were clean and really great. We had a really lovely stay! My husband needed a minyan and there was one in the shul on the property which was so helpful!

Stayed in July 2025

Everything was fine absolutely no issues

Left before breakfast, gave the room before the time without any problem check in staff very friendly.

Stayed in July 2025

Pool open or tell us in advance of booking.

SWIMMING POOL WAS CLOSED. I SAW ADVERTISING FOR POOL. I KNOW THERE IS WAR, but they advertised pool and was looking forward.

Stayed in June 2025

A bit dated but that’s reflected in the price.

Location location location

Stayed in June 2025

Nothing. Only gratitude ❤️

From the moment we arrived, our experience at the Leonardo Plaza has been exceptional. But beyond the comfort and service you’d expect from a great hotel, what truly stood out was the way the staff supported us during these challenging days for Israel. We felt their genuine care, kindness, and thoughtfulness. The team provided us with a sense of calm and safety, guided us through uncertainty, and offered flexible options and adjusted rates so we could extend our stay with ease. This is exactly what one hopes for in a hotel — and Leonardo Plaza delivered. I’ve had the chance to visit many places around the world, and I must say, we’ve rarely felt this well taken care of. On top of that, the breakfast and Shabbat meals were absolutely exquisite. A heartfelt thank you to the entire team! ❤️

Stayed in June 2025

Nothing

Everything, and the location was perfect walking distance to everything we needed

Stayed in June 2025

It is hard to think of any problem with this place

The staff was extremely helpful and took care of any problem we came across, including helping us find transportation.

Stayed in June 2025

Nothing

Breakfast was great with a lot of options to choose

Stayed in June 2025

Amazing breakfast - wonderful pool - amazing view of the Old City

Stayed in May 2025

Everything was great. Perhaps the lobby cafe can use some attention but we understand a renovation is coming soon.

The Leonardo Plaza Jerusalem has an excellent location, in the center of Jerusalem but also adjacent to a beautiful park that provides a peaceful aspect. The parking is more than convenient and reasonably priced. The view from our room provided a prime viewing spot for Jerusalem Day festivities in the street in front of the hotel! Ronit in customer relations always greeted us warmly, offered help and provided excellent customer service. The lobby was always clean, floors polished and fresh cut flowers . Concierge and security consistent and present. Breakfast was indulgent and tasty. Our room had plenty of drawers and storage space, clean and comfortable.

Stayed in May 2025

The lobby cafe needs some upgrades and could use some more cakes and light refreshment options on display. Person in charge the night we tried it should keep up better with cleanliness and service. I heard that a renovation is coming soon!

The Leonardo Plaza Jerusalem has an excellent location, in the center of Jerusalem but also adjacent to a beautiful park that provides a peaceful aspect. The parking is more than convenient and reasonably priced. The view from our room provided a prime viewing spot for Jerusalem Day festivities in the street in front of the hotel! Ronit in customer relations always greeted us warmly, offered help and provided excellent customer service. The lobby was always clean, floors polished and fresh cut flowers . Concierge and security consistent and present. Breakfast was indulgent and tasty. Our room had plenty of drawers and storage space, clean and comfortable.

Stayed in May 2025

Everything was great.

Everything. Seriously. The staff were absolutely OUTSTANDING. THE FACILITIES 10000% clean, pleasant, elegant, excellently organized, well managed, excellent service and just perfection. All around totally 5 stars well deserved.

Stayed in May 2025

Nothing

Central, great breakfast, lovely staff, very helpful, beautiful views from our room, near transport.

Stayed in May 2025

Nothing really. Gym could have been a bit cleaner

Great location

Stayed in May 2025

Great weekend stay (2 nights), room was comfortable, location exceptional, near old city, staff courteous and helpful, we’ll definitely return there again on our next visit to Jerusalem

Stayed in May 2025

Leaving

Breakfast is beyond amazing 👏

Stayed in May 2025

The hotel needs a refurbishment which is now underway. I can’t wait to see the finished results. More attention is required in the cleaning the lifts and corridors .

This is a wonderful hotel. The customer relations manager went out of her way to make my stay special. The staff were lovely and helpful. The breakfast was truly outstanding and one of the highlights. The variety and quality of the food was exceptional. This hotel is well located within walking distance of the centre and the old city. I highly recommend the Leonardo Plaza. This is my third stay. And I was upgraded to an old city view with a balcony.

Stayed in April 2025

Breakfast great Front desk service exceptional., especially George

Stayed in April 2025