Reviews of Leonardo Plaza Hotel Jerusalem

Well placed in the city. .

Not so updated design or maintenance. I asked for one large (queen) bed, got two single beds.

Correct

Almost everything!

1- Bathroom Shower is on the smaller size for for an average tall size man 2- Ironing is shared on specfic floors.

Excellent location, great staff. Very pleasant stay.

Location, front desk staff.

Out dated rooms and hotel facilities, the room wasn't clean enough, the bathtub/shower is way too low, the pool is not suitable for children and toddlers, breakfast had a lot of options but quality wasn't great.

The location is good. The beds were comfortable. The place is clean and the breakfast was excellent. The staff at breakfast were pleasant and smiled which is lovely.

It is overpriced because whilst it used to be a very smart hotel it is quite dated and shabby in places now. They work hard to keep it clean but the bathroom was very old and without modern appliances. We also had a room by the elevator which kept disturbing us throughout the night. The pool area was just OK. We had to look after ourselves there.

Staff was very friendly

Rooms are outdated, bathrooms and furniture are very outdated and “used”. The lobby was nice but the hotel needs a refresh.

Room size Location

breakfast was plentiful

The room and the bed are comfortable The elevators are fast Food at breakfast is varied Smart TV

20-minute delay in opening of the pool In general opening hours of the pool It was hot in the main lobby The level of cleanliness needs to be improved

All was just perfect! The location is amazing! Near everywhere by walk:) The hotel is just perfect and so beautiful. Will definitely come back to this hotel again

The Breakfast, Spa and Location are very good.

We were very disappointed by the lady at the reception desk. Only after intervention by Ronit (the Customer Relations superintendent) we received attention and a reasonable solution for our request. Pity that our general impression from the hotel was affected (and ruined) by the reception lady.

The breakfast was great. There was tons of variety and the food was high quality. Ronit made an effort to solve the many problem we were having.

The hotel is outdated and the room was run down. At best I'd rate it a 3.5. I requested 2 beds but was given a double. They were not able to accommodate. A roll out bed was brought in and was reasonably comfortable. At some point another guest at the hotel entered our room with a key given to them by the front desk while I was sleeping. I'm not sure how the mix up happened but needless to say I wasn't happy about it. My key card was deactivated after the stranger entered my room presumably because the front desk deactivated it. When I went to get a replacement key the front desk blamed it on me. The staff at the front desk were rude and annoyed by my numerous visits to complain about problems in my room. The room itself was run down, dark and dreary and the furniture had seen better days. The bathroom was small with peeling paint and water stains all over. A manager, Ronit, tried to rectify the disappointing situation with our room by sending wine and chocolate. I appreciated the gesture.

Breakfast was great

The air conditioner in our room did not work well