Reviews of La Perle Jerusalem City Center - Self Check-in hotel

Actually almost nothing. The location was chosen on purpose, so it wasn’t a benefit. Arab cleaning ladies were quite friendly and the bed was comfortable.

I contacted the property several times before my free cancellation period ended, mainly to ask whether there was an elevator (as I was traveling with a stroller) and if they could place us on the first floor. No one answered my emails or picked up any of my phone calls. The room was completely different from the pictures and description on Booking. It said “garden view,” but the only window faced a staircase—and it was broken, so anyone could potentially enter from there. There was no natural light, no fresh air, and with a baby and allergies, this was extremely uncomfortable. The door handle was broken, so I constantly had to take all valuable items with me. The apartment was very dirty when we arrived. Only on the second day did the cleaning lady come, and that was after I insisted. The worst part was when I asked the manager for a different room, since the description on Booking was completely misleading. He argued that there was no other room available and claimed the price was “market price” for Jerusalem. Having lived in Jerusalem for years and stayed in many apartments nearby, I know this was not true. He said he would check what he could do, but never got back to me. At night, my baby and I woke up several times because we could hear everything—people coming in and out, talking, and doors slamming. There was no elevator and no proper equipment in the apartment besides a kettle—nothing else. The furniture was dirty. The stairways were filthy, with dead cockroaches that were not cleaned for at least three days. Staff were smoking, and the smell went straight into the rooms, even though the welcome message clearly said smoking was strictly forbidden. Overall, this was a very bad experience and I am genuinely shocked by the lack of care and professionalism.

Amazing place located in the heart, easy access to many places. Service was good even when it was on a shabbat. Very clean.

It would be better if you can upgrade the wifi system for the televisions, and add a food heating option even a common one will do.

Nothing I didn't even sleep there The room door was broken. I sent an email but no response

Very dirty Doors broken

The hall way and the stairs has to be more clean but otherwise is amazing

Quite central; clear indication to reach the room. Good quality price

Very basic and old building, it's fine for a short stay