Reviews of Legacy Hotel
Derech Shchem 82, Jerusalem, 97100, Israel
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Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewit was ok on all fronts
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 2 November 2024 · Stayed in October 2024
Verified reviewLocation and staff attendance
The facility is tired and overdue for renovation, toilets are not up to standard, free parking facility is way behind the Hotel, in a hot summer, or rainy weather walking back to the hotel from parking is a challenge in terms of comfort and safety. There is another similar parking just across the road from the entrance, can be a better choice
Reviewed: 16 September 2024 · Stayed in August 2024
Verified reviewReviewed: 1 May 2024 · Stayed in April 2024
Verified reviewLocation
My friends credit card was charged out several times. Hotel took a month to reverse charges
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewLocation
Staff service was horrible. Did not respond to complaints on noise levels. It was impossible to sleep with doors banging at odd hours of the night continuously. Dragging of furniture in preparation to serve outside customers. Rooms were not getting clean without any notification of what to expect.
Reviewed: 27 January 2024 · Stayed in January 2024
Verified reviewReviewed: 3 September 2023 · Stayed in August 2023
Verified reviewGood hotel for an affordable price. Near old Jerusalem and most tourist places. The staff was amazing.
Some features are a bit old and they don’t have room service, but all irrelevant when considering the other services.
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Amir Alawi Rooms Division Manager
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Am… Show more
Reviewed: 21 August 2023 · Stayed in August 2023
Verified reviewGood position, 5 mins from Old Town and next to light railway stop. Nice room, very clean, good reasonably priced restaurant, staff very friendly
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Amir Alawi Rooms Division Manager
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Am… Show more
Reviewed: 28 July 2023 · Stayed in July 2023
Verified reviewThank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Amir Alawi Rooms Division Manager
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes !. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Am… Show more
Reviewed: 20 July 2023 · Stayed in June 2023
Verified reviewReviewed: 8 July 2023 · Stayed in July 2023
Verified reviewNice facility, clean, helpful staff, great location in East Jerusalem, close to Old City
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes!. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Amir Alawi Rooms Division Manager
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes!. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Am… Show more
Reviewed: 6 July 2023 · Stayed in July 2023
Verified reviewLocation is in close proximity to the old City
Unfriendly staff. They seem inconvenienced whenever we asked for help or asked questions. I was not given the room in the size that I paid for at first but then they moved us to a larger room when we questioned the size. Room laminate floor was sticky. Breakfast food selection was not great. To avoid making me a fresh cup of coffee at the coffee bar, even though I offered to pay, the breakfast dining room staff advised me to use the automated machine. Not everyone was treated the same. Some people were able to get their coffee hand made fresh and some, like me, we’re not. Very Lazy dining room staff. Half of them were sitting down doing nothing.
Thank you for choosing the Legacy Jerusalem hotel. We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations. We'd be happy to see you here again in the future, and I personally would love to welcome you and make sure that your next visit will meet all your expectations. With best regards, Amir Alawi Rooms Division Manager
Thank you for choosing the Legacy Jerusalem hotel. We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations. We'd be happy to see you here again in the future, an… Show more
Reviewed: 16 May 2023 · Stayed in May 2023
Verified reviewReviewed: 16 May 2023 · Stayed in May 2023
Verified reviewI've stayed here before - this was my second and last time. I don't remember having such a mediocre experience, but that was before COVID. It's in a great location and has a nice entryway.
The staff were unenthusiastic and dismissive - no greetings, no expression, nothing. The cleaning staff were nice and efficient though. We had an issue at their restaurant that shouldn't have been escalated to the manager hours after. The facilities were bland and basic. The twin beds are indeed for children. The hotel was extremely noisy - no soundproofing at all. We heard loud, vibrating banging all night. We noticed no staff helped anyone with luggage. Even when we took the cart ourselves downstairs to check out, no one offered to help (there are high stairs to get up to the lobby). I told the Reception about the poor experience, and he shrugged it off until I told him his response was inappropriate. The breakfast was also mediocre and the staff unfriendly. I brought my mother and told her how much I liked this hotel when I stayed years. The hotel embarrassed me. I wouldn't recommend it, but they're still popular, I think, so make your own decision, of course.
Thank you for choosing the Legacy Jerusalem hotel. We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations. We'd be happy to see you here again in the future, and I personally would love to welcome you and make sure that your next visit will meet all your expectations. With best regards, Amir Alawi Rooms Division Manager
Thank you for choosing the Legacy Jerusalem hotel. We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations. We'd be happy to see you here again in the future, an… Show more
Reviewed: 2 May 2023 · Stayed in April 2023
Verified reviewGood breakfast with a nice view.
Everything was fine
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes!. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Amir Alawi Rooms Division Manager
Thank you for choosing the Legacy Jerusalem hotel and thank you very much for your kind notes!. We are pleased to hear that you enjoyed your stay with us The entire staff here will be more than happy to welcome you again! Best regards, Ami… Show more
Reviewed: 25 April 2023 · Stayed in April 2023
Verified reviewEverything, it’s a great location, superb food, fabulous staff, actually on this particular occasion they were our knights in shining armour.
I’m not there all the time.
thanks a million samer GM
Reviewed: 24 April 2023 · Stayed in April 2023
Verified reviewThe rooms have balcony with tables and a view. My room was cleaned every day thoroughly . Complimentary tea, coffee and water. Small fridge and TV available. Staff support was excellent. I was assisted with requests fast and respectfully. Breakfast variety was great. Convenient location not far from Damascus Gate and train station.
Furniture is old and better to be replaced ( beds, tables and chairs in rooms and dining area). Walls must be without any isolation as I could hear neighbor”s water running in pipes when used
Thank you for choosing the Legacy Jerusalem hotel. We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations. We'd be happy to see you here again in the future, and I personally would love to welcome you and make sure that your next visit will meet all your expectations. With best regards, Amir Alawi Rooms Division Manager
Thank you for choosing the Legacy Jerusalem hotel. We try our best to provide a positive customer experience and regret to learn that your experience did not meet those expectations. We'd be happy to see you here again in the future, an… Show more
Reviewed: 14 February 2023 · Stayed in February 2023
Verified reviewStaff are amazing
Pillows are not comfortable. Found it hard to sleep because of light shining under the door.
Reviewed: 22 January 2023 · Stayed in December 2022
Verified reviewReviewed: 9 January 2023 · Stayed in January 2023
Verified reviewReviewed: 28 November 2022 · Stayed in November 2022
Verified reviewlocation, service and breakfast
doors are paper thin both into the hall and between adjoining rooms, when the neighbors alarm we off every 10 minutes at 2:30am I was awakened by it for 40 minutes
thank you so much hope to see you again
Reviewed: 12 November 2022 · Stayed in November 2022
Verified reviewFood
None
I personally would like to thank you for your nice review. We hope to see you again Samer General Manager
Reviewed: 31 October 2022 · Stayed in October 2022
Verified review