Reviews of Legacy Hotel
Derech Shchem 82, Jerusalem, 97100, Israel
Review score
Based on 24 hotel reviews
6.5Score breakdown
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Cleanliness
6.7
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Comfort
6.1
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Location
8.2
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Facilities
6.0
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Staff
7.0
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Value for money
6.1
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Free WiFi
10.0
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Showing 1 – 24
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Reviewed: 16 May 2023
Natalie
United States11 reviews4 helpful votes5.0“My 2nd time and my last time”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The staff were unenthusiastic and dismissive - no greetings, no expression, nothing. The cleaning staff were nice and efficient though. We had an issue at their restaurant that shouldn't have been escalated to the manager hours after. The facilities were bland and basic. The twin beds are indeed for children. The hotel was extremely noisy - no soundproofing at all. We heard loud, vibrating banging all night. We noticed no staff helped anyone with luggage. Even when we took the cart ourselves downstairs to check out, no one offered to help (there are high stairs to get up to the lobby). I told the Reception about the poor experience, and he shrugged it off until I told him his response was inappropriate. The breakfast was also mediocre and the staff unfriendly. I brought my mother and told her how much I liked this hotel when I stayed years. The hotel embarrassed me. I wouldn't recommend it, but they're still popular, I think, so make your own decision, of course.
I've stayed here before - this was my second and last time. I don't remember having such a mediocre experience, but that was before COVID. It's in a great location and has a nice entryway.
Stayed in May 2023
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Reviewed: 2 May 2023
Sergio
Mexico30 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Everything was fine
Good breakfast with a nice view.
Stayed in April 2023
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Reviewed: 24 April 2023
Veronika
United Arab Emirates12 reviews7.0“Fair value for money. It would be greater value and cost with renovated furniture”- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Furniture is old and better to be replaced ( beds, tables and chairs in rooms and dining area). Walls must be without any isolation as I could hear neighbor”s water running in pipes when used
The rooms have balcony with tables and a view. My room was cleaned every day thoroughly . Complimentary tea, coffee and water. Small fridge and TV available. Staff support was excellent. I was assisted with requests fast and respectfully. Breakfast variety was great. Convenient location not far from Damascus Gate and train station.
Stayed in April 2023
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Reviewed: 14 February 2023
Antonella
Ireland2 reviews2 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Pillows are not comfortable. Found it hard to sleep because of light shining under the door.
Staff are amazing
Stayed in February 2023
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Reviewed: 18 April 2025
גדעון
Israel1 review9.0“enjoyed the room tne service ND TE STAFF THANK YOU”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
it was ok on all fronts
Stayed in March 2025
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Reviewed: 2 November 2024
Izhiman
Saudi Arabia1 review4.0“Fair”- • Business trip
- • Family with young children
- • Standard Twin Room
- • Stayed 4 nights
The facility is tired and overdue for renovation, toilets are not up to standard, free parking facility is way behind the Hotel, in a hot summer, or rainy weather walking back to the hotel from parking is a challenge in terms of comfort and safety. There is another similar parking just across the road from the entrance, can be a better choice
Location and staff attendance
Stayed in October 2024
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Reviewed: 1 May 2024
Nasrin
South Africa11 reviews2 helpful votes1.0Very poor- • Leisure trip
- • People with friends
- • Superior Double Room
- • Stayed 6 nights
- • Submitted via mobile
My friends credit card was charged out several times. Hotel took a month to reverse charges
Location
Stayed in April 2024
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Reviewed: 8 April 2024
Nasrin
South Africa11 reviews2 helpful votes2.0Very poor- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 6 nights
- • Submitted via mobile
Staff service was horrible. Did not respond to complaints on noise levels. It was impossible to sleep with doors banging at odd hours of the night continuously. Dragging of furniture in preparation to serve outside customers. Rooms were not getting clean without any notification of what to expect.
Location
Stayed in April 2024
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Reviewed: 3 September 2023
Lara
Brazil9 reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Some features are a bit old and they don’t have room service, but all irrelevant when considering the other services.
Good hotel for an affordable price. Near old Jerusalem and most tourist places. The staff was amazing.
Stayed in August 2023
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Reviewed: 21 August 2023
Mike
United Kingdom34 reviews3 helpful votes9.0“Just what I was hoping for!”- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Good position, 5 mins from Old Town and next to light railway stop. Nice room, very clean, good reasonably priced restaurant, staff very friendly
Stayed in August 2023
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Reviewed: 8 July 2023
Hasan
United States1 review9.0“Highly recommend. Will stay again”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nice facility, clean, helpful staff, great location in East Jerusalem, close to Old City
Stayed in July 2023
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Reviewed: 6 July 2023
Amjad
United States13 reviews2.0“I was very disappointed”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Unfriendly staff. They seem inconvenienced whenever we asked for help or asked questions. I was not given the room in the size that I paid for at first but then they moved us to a larger room when we questioned the size. Room laminate floor was sticky. Breakfast food selection was not great. To avoid making me a fresh cup of coffee at the coffee bar, even though I offered to pay, the breakfast dining room staff advised me to use the automated machine. Not everyone was treated the same. Some people were able to get their coffee hand made fresh and some, like me, we’re not. Very Lazy dining room staff. Half of them were sitting down doing nothing.
Location is in close proximity to the old City
Stayed in July 2023
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Reviewed: 25 April 2023
Deb
United Kingdom9 reviews10“an oasis in the middle of the desert”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
I’m not there all the time.
Everything, it’s a great location, superb food, fabulous staff, actually on this particular occasion they were our knights in shining armour.
Stayed in April 2023
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Reviewed: 28 November 2022
Thomas
United States5 reviews9.0“This hotel is an IDEAL location from which to explore the old city.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 5 nights
- • Submitted via mobile
doors are paper thin both into the hall and between adjoining rooms, when the neighbors alarm we off every 10 minutes at 2:30am I was awakened by it for 40 minutes
location, service and breakfast
Stayed in November 2022
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Reviewed: 12 November 2022
Bongani
Israel2 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
None
Food
Stayed in November 2022
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Reviewed: 20 July 2023
Tracey
United States23 reviews3 helpful votes8.0Very good- • Solo traveller
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2023
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Reviewed: 22 January 2023
Yana
United States47 reviews11 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2022
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Reviewed: 31 October 2022
Mike
Israel2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in October 2022
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Reviewed: 29 December 2024
Tatyana
Ukraine5 reviews1 helpful vote10Exceptional- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
There are no comments available for this review
Stayed in December 2024
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Reviewed: 16 September 2024
May
Israel8 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
There are no comments available for this review
Stayed in August 2024
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Reviewed: 27 January 2024
Ahmad
Israel16 reviews7 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
There are no comments available for this review
Stayed in January 2024
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Reviewed: 28 July 2023
Mansour
Israel1 review10“It was so amazing , the best hotel in Jerusalem”- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2023
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Reviewed: 16 May 2023
Gill
United Kingdom36 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2023
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Reviewed: 9 January 2023
Asala
Israel2 reviews9.0Superb- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2023
Showing 1 – 24
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