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  5. Reviews of Heleni Hotel

Reviews of Heleni Hotel 3 stars

15 Heleni ha-Malka Street, Jerusalem, 91010, Israel

#109 of 129 hotels in Jerusalem

Guests' Choice

Review score

Based on 174 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.9

  • Location

    8.8

  • Facilities

    6.5

  • Staff

    7.6

  • Value for money

    6.8

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 7 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A few bread crumbs underneath the bed noted from day of arrival.

    Perfect location from the old city and into Jaffa/Yehuda Street.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very dirty 'blind spots' in the bathroom, eg behind the wash basin tap and behind the toilet. The shower doors were not sparkling clean. Fridge was extremely noisy and we had to unplug it. No shampoo and conditioner only shower gel and liquid soap dispensers.

    The rustic stone walls and the comfy bed, pillows and cotton bed linen.

    Stayed in October 2023

  • Reviewed: 12 August 2023

    6.0
    Nice!
    • Leisure trip
    • Couple
    • Classic Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The price of 613 NIS is too expensive for one night (without breakfast). If u want breakfast u have to add 150 NIS which is also very expensive for breakfast. The shower in the room was very old and the shower door was broken.

    Great location! Very near to all attractions.

    Stayed in August 2023

  • Reviewed: 28 May 2023

    7.0
    n/a
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast option a little confusing.

    good spot, generally a quiet area . 10 minutes walk from old town, which is where to get food.

    Stayed in May 2023

  • Reviewed: 3 May 2023

    6.0
    need to sacrify everything for location
    • Leisure trip
    • Couple
    • Classic Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    the room is tiny. we requested for two twin beds end up with a queen beds and the mattress is not flat, pillows are not acceptable. Balcony cannot even allow a person to stand. no bottle water are provided

    Location is close to almost everything. 3 minutes walk to Tram. 15 minutes walk to old city.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    7.0
    Reception is always happy to see you & I'm happy to stay here!
    • Leisure trip
    • Solo traveller
    • Classic Room with Balcony
    • Stayed 4 nights

    Shower stall is quite small and not very clean. Years of grime from not cleaning well, i think. Slight smell from the water drainage holes on the floor.

    I have a free upgrade to room with balcony from booking.com and it's nice and cozy. Bed is comfy. Location is up on a slight hill, just few minutes from main street and 10mins walk away to Jaffa Gate. The front desk and service is always friendly, smiling and helpful.

    Stayed in April 2023

  • Reviewed: 15 March 2023

    6.0
    Great location, nice building, but could do with a refurb.
    • Leisure trip
    • Couple
    • Classic Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is in a beautiful old building but it felt like it could do with a refurb. Our room was scruffy, with marks on the walls, a broken door handle and bad smelling drains from the bathroom. It was not what we were expecting for the price.

    The hotel is in a great location just 10 mins walk from the Jaffa Gate and in an area with lots of good cafés, restaurants and bars.

    Stayed in March 2023

  • Reviewed: 9 March 2023

    5.0
    Overall good but hygiene needs to be improved.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom really smelt like stagnant sulphurous water. The bathroom also was unhygienic and unclean.

    Nice location, nice sized room, free upgrade which was kind

    Stayed in March 2023

  • Reviewed: 6 March 2023

    6.0
    Very bad experience and awful customer service🤬
    • Leisure trip
    • Solo traveller
    • Classic Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    First of all, when we arrived the man, I think called Jonas, was telling us to pay for the accomodation.So I told him, we already paid one month ago in advance.He replied "No, you didn't".So I told him yes we did and I also have a proof of that on my account.In spite of this, he still said "No you did not". Then he finally admitted that he forgot to sort out the payment with Booking.com. Following this, he put us into the first room right next to the bar, entrance and reception, which was always very loud. In the evening, some were loudly laughing, talking and drinking at the bar so at midnight we had to ask them to cut back the noise as we could not rest. Secondly, in the morning at 7-8 am children and others were loudly speaking, playing so it was not possible to sleep in peace. Thirdly, the position and arrangement of the bathroom was terrible and really uncomfortable. We are not big adies but still it was impossible to sit down on the toilet because it was so close to the side of the shower wall that there was no room for our leg to sit down properly as one would sit on a normal toilet. The only way to sit on the toilet was sideways but even that way it was very uncomfortable. What's more when one opened the shower door it was difficult to get out of the shower because the bathroom cabinet was so big and close to both the toilet and the shower. Above all, we wanted to be nice to pack our stuff as early as possible and leave the room so they could get the room ready for the next guest.For this reason, we put our stuff into the corridor close to the cellar at 9 am. We went back to pick up our luggage at 13:30 pm, so for sure they went into our room to clean and have a look around if we left anything behind. They did not say a word. We were already sitting on the train to Tel-Aviv when I realised that I had left my coat in the wardrobe in the room.

    The location of the hotel was really convenient to go both to the city centre and to the train station. Besides this, the bed was comfortable to sleep in. However, the negative was lot more about this place and about the treatment as the positive.

    Stayed in February 2023

  • Reviewed: 29 January 2023

    5.0
    not a knockout and not a good value for money. disappointment
    • Leisure trip
    • Couple
    • Classic Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    1. the room is extremely small - practically was touching the other wall with my legs while laying on a bed. the declared 15m2 is including restroom and small corridor . the living area itself is barely 10m2 2. some of the facilities are not in working condition - air condition wasn’t functioning and it was really cold at night, mini refrigerator wasn’t functioning too. 3. the full bed was really narrow - I estimate about 120cm width. it wasn’t so critical for 1 night sleep, but still annoying while you look some comfort for weekend escape with your spouse. 4. the doorlock wasn’t working properly. we spent like 5 minutes trying to lock the door - after consulting with hotels staff, we got instructions how to manipulate with inner lock to enable closing it with a key from outside . 5. overall room condition is poor - delaminating paint from the walls. leak marks on the sealing , really old (but. lean) towels. the bed sheets are clean but not pressed ….

    location and historic building

    Stayed in January 2023

  • Reviewed: 8 January 2023

    7.0
    all good in general, just needs some renovation…
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    quality of the room’s

    Location

    Stayed in December 2022

  • Reviewed: 29 December 2022

    7.0
    Overall a good value in a convenient location.
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights

    One of our rooms was quite small for two beds.

    The staff worked hard to meet our requirements of 2 beds per room. The hotel is in a good location, only minutes from Jaffa Street (food\shopping\light rail) and ~10-15 minute walk to the Old City. The breakfast was good and is served in a room in the Russian compound across the street from the hotel and their gardens are beautiful.

    Stayed in November 2022

  • Reviewed: 15 December 2022

    5.0
    Passable
    • Leisure trip
    • Group
    • Classic Room with Balcony
    • Stayed 2 nights

    There was no reception and we had to call someone to open the door and check us in. We never saw really anyone, accept one (helpful!) staff member. The room was very small and so was the bed. Bathroom definetly a disappointment. Pictures look better than reality.

    Good central location, old city in walking distance cafes and restaurants also in walking distance.

    Stayed in November 2022

  • Reviewed: 14 October 2022

    5.0
    Great Location! It's a hotel. Nothing more, nothing less.
    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 4 nights

    I did not like to arrive/stay in a hotel without staff, especially for that price. The rooms were very clean (thank you Taer!), but the walls were in a high need of repainting.. My room was noisy (street noise and noise from neighboring rooms). I booked a "Superior room", but there was nothing "Superior" about it. I got fresh towels, but that's it. No further housekeeping. I don't blame the staff, they are only instructed by the management. It felt a bit like a ghost hotel.

    The location of the hotel is superb. The day before my arrival, I got a whatsapp message from Rabie (staff member) with instructions about how to enter/leave the hotel (security code/buttons to press). From then on, every communication needed went through Rabie/whatsapp. No staff present at the hotel. Although I did not like the absence of staff, the further communication with Rabie was superb: every question/problem I had, he resolved immediately. The only member of staff I met was Taer (the housekeeper) who is there from 08 am to 6pm, and he was (although he does not speak English) the most friendliest and helpfull. Rabie and Taer are the only reason that gave me a good feeling about this hotel.

    Stayed in October 2022

  • Reviewed: 28 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    There's a 24 hour shop nearby. I like the guests seats at the front of the hotel. Friendly staff.

    Stayed in August 2022

  • Reviewed: 3 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Classic Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. I liked everything!

    Yoram's hospitality during my Shavuot visit and stay was second to none. This hotel feels like home away from home.

    Stayed in June 2025

  • Reviewed: 27 January 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night

    - The room has ants all over the place. we left a bag with food for an hour and had dozens of them on our food - There's no hot water! After turning on the boiler for 50 minutes, we had hot water for a minute or two. - The bathroom is flooded with water, and the toilet seat is barely attached and moves when you sit on it. - We received an automatic wake-up call at 5:20 in the morning without requesting it. We couldn't go back to sleep. - Other poor room conditions, tv glitching, only two small towels, etc. - The desk doesn't work on Shabbat, but they only told me the code to the hotel when i called to ask about parking. I don't know how they expected us to enter the hotel.

    Stayed in January 2025

  • Reviewed: 29 December 2024

    3.0
    Would not return or recommend. I
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 2 nights
    • Submitted via mobile

    Did not eat in hotel. Shower broken. Bathroom smells like sewage or mildew. Heater works well but window doesnt keep out the cold. No chair in room 6.

    Stayed in December 2024

  • Reviewed: 30 October 2024

    8.0
    Very good
    • Solo traveller
    • Classic Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Was clean, had all facilities, super close location to main street of Jaffa & bordered with Meir Sharim the ultra religious community, close walk to the old city. owners were not present on site when I was there however answered my every phone call & helped me out with whatever I needed. was best value for money at the time.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    8.0
    Great little find in good location. Lovely room.
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely room. Comfortable bed, nice size run, nice simple design, good curtains, nice door to balcony. Easy to access. Quiet, private. Lovely terrace at the front for a morning coffee, to read, chat. No/not much storage space for clothes, but nice having a refrigerator to keep water cool.

    Stayed in September 2024

  • Reviewed: 22 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    We couldnt find someone in the reception, all was open when we arrived but there was no one in the hotel to speak with. That felt a bit starnge, there is no parking in the area

    The prime location, the interior design, the saftey feeling

    Stayed in August 2024

  • Reviewed: 22 August 2024

    1.0
    STAY AWAY!!!
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    I booked a room for my parents for a night. The room was different from what appears in the pictures (probably they took pictures of the nicer rooms), there was a strong smell of cigarettes, there were no towels and there was no representative of the hotel present (other guests contacted a hotel employee for them to ask for towels). They went to a concert and came back at night to find that the employee put 2 towels but they were dirty, the shower didn't close all the way, the shower head fell off the wall, the bathroom sink causes flooding if used and foam came out of the drain. In the morning there was also no representative of the hotel, later I spoke with him on the phone, he answered rudely and claimed that my parents (60+) tore the shower head from the wall themselves and that they should have left immediately after the check-in (most of the problems were discovered at night and they had tickets to a concert). Recommend to stay away!

    The location

    Stayed in August 2024

  • Reviewed: 2 July 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 1 night

    Very cozy place

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Great stay
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Limescale in bathroom

    Helpful staff

    Stayed in May 2024

Showing 1 – 25

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