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Reviews of Palm Guest House

Haneviim St. No. 6, Jerusalem, 97203, Israel

Review score

Based on 30 hotel reviews

7.0

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.8

  • Location

    9.7

  • Facilities

    6.5

  • Staff

    9.1

  • Value for money

    7.3

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Showing 1 – 25

  • Reviewed: 9 April 2024

    7.0
    Excellent location, very good staff
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 9 nights
    • Submitted via mobile

    Very small room with very basic equipments, but it's ok for the price

    Excellent location at 1 minute of Damascus Gate Very welcoming and friendly staff, asking everyday if I need something Staff always available to discuss and arrange things when necessary Equipped with air conditioning and heater

    Stayed in April 2024

  • Reviewed: 18 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 8 nights

    I had already answerd all the questains...

    Stayed in October 2023

  • Reviewed: 6 October 2023

    8.0
    Great place, would defo stay again
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Not really that I didn't like but could be better in the future, the building underwent renovations recently, so some patches and finishings here and there were needed. I prefer really hot showers and the water temperature was more on the warm side (fairly hot outside during my stay, mind you) but it was OK enough that I didn't bring it up to staff

    This place's biggest win is its location - unbeatable. Whether you're visiting the Old City and nearby sights, touring around Israel, or for links to the rest of Jerusalem, this hostel is an undisputed winner. Plenty of cafes, restaurants, and late night open mini markets on your doorstep. The staff were great. Check in and check out totally seamless. The room was clean and the shower worked well at all times. Great wifi too and no curfew

    Stayed in October 2023

  • Reviewed: 13 April 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 5 nights

    - I've got what I have expected

    - Perfect location in front of Lion's gate. - Clean showers. - Very helpful staff.

    Stayed in April 2023

  • Reviewed: 24 March 2023

    8.0
    Brilliant place!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Fantastic location, friendly and helpful staff. Always an interesting bunch of people staying. hHighly recommended.

    Stayed in March 2023

  • Reviewed: 29 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Good staff!!!

    Stayed in January 2023

  • Reviewed: 20 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Because they are under renovation clean Is an issue. After 4 am noise is coming from the street for those that have a light sleep ...

    Location was perfect to visit old city. Shower was hot and good. Wifi excellent. Shops all over where we can eat or by our one staff. 7 stops from central station by street car.

    Stayed in October 2022

  • Reviewed: 30 September 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    The Location of the hotel. Is the BEST... Close to transportation, tram n busses

    Stayed in September 2022

  • Reviewed: 8 June 2023

    2.0
    I’d avoid
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    This property was disgusting it’s so dirty and the rooms are all squashed up. There is barely an room between the shower and toilet.

    The only good thing about this property is the location

    Stayed in June 2023

  • Reviewed: 19 May 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    very nice people . took care of us

    Stayed in May 2023

  • Reviewed: 11 May 2023

    3.0
    perfectly located to access the Damascus gates. Prepare to walk back into the 1950’s with the decor and health and safet
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    it would be shut down for health and safety issues in any other country

    expect the worse… you will be disappointed. BUT 2 massive things going for this place: The location (next to Damascus gate) and Vinni (aka the volunteer 😆)

    Stayed in April 2023

  • Reviewed: 2 April 2023

    3.0
    Keep away from this place, not suitable for Human Ocupancy. Booked for 5 Days Stayed One Night until
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Hotel is very Old and in need of complete Renovation, Shops infront of Hotel selling Fish and crowded as a fish market and smelling. I messaged you on Wednesday 15-02-2022 had missed my flight and will be arriving on Thursday 16-02-2022. On arrival Thursday at 9.30am you asked me for my passport and when you checked the name you showed me your booking reservation print out and said You have already checked in and since last Night. You checked again and said my Night Manger has made a mistake, I will sort you another room. You took my full payment of ILS 1,100.00. @ 9.39am. Your assistant took me to the room which was being cleaned, It had no window, a small bathroom with the Shower over the WC Pan, Mold all over the Basin, and Glass shelf and mirror,the door had no handle. There was only a 600mm Gap to stand between the Bed where we could just about manage to put our luggage. I asked him if there was another room, he said to speak to you. When i spoke to yourself, you showed me another room in the loft on the third floor, which was again cold and had mold behind the door and not any bigger than the one on the First Floor We were tired from traveling since the last 28Hrs, and my wife's limited mobility decided to take the room on First floor as you said as soon as another room becomes available you will move us. when asked for Towels were given One Old damp Towel which had been left to Dry on stair landing Handrail. Went to use the Tea, Coffee machine in the common room where we were told by your assistant while waiting for the room to be cleaned that these facilities are for your use, there was no milk, when i asked you, your answer was this is a Hostel and not Hotel, you will have to go and buy your own Milk. Later on when i asked for Soap for use in the WC/ Shower room basin, you said as i have told you its a Hostel and not a Hotel, but will see if there is some left.

    Location Good. Rooms Poor could hardly Swing a cat , Cold and not ventilated. Moldy Bathroom, WC Pan loose and rocking. Blanket have cigarette Burns and ripped.

    Stayed in February 2023

  • Reviewed: 31 March 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location, friendly stuff, authentic atmosphere, clean, feels home, good for meeting people. You can see the Old city of Jerusalem from the windows, it is realy close to everything.

    Stayed in March 2023

  • Reviewed: 15 February 2023

    9.0
    Excellent
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is excellent. Close to Old city.the staff are very friendly.

    Stayed in February 2023

  • Reviewed: 24 January 2023

    10
    Amazing value and location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Again I would stress this is a perfect budget option. If you want luxury then pay quadruple the price.

    For the price the value is amazing and so is the location. This is a budget option but its clean with hot showers and a stones throw from Damascus gate. A great base to explore from, a nice lounge area and a terrace. Bring a towel. Very friendly staff and owner. I would say be realistic with expectations but I would stay again if I am sightseeing primarily and want a base to explore from.

    Stayed in January 2023

  • Reviewed: 21 November 2022

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We got a room without window which is fine, but it was dirty, the bathroom even more so. It was impossible to flush the toilet. But it would have been all fine for the 2 nights, however the biggest turn off was the owner approach to us. They have some miscommunication with booking about the prices or something, and he handled us that we are ripping him off. First time in israel so i booked a double room close to the center, but he threated me like i should have known this is not enough for him and voluntarily pay more for him. During check in he told us multiple times what a big rip off this is. Im sure he is a nice guy, but this was not very professional. And tbh if we get an email that the price is different before arrival we may have been paying more.

    The location is very good, damascus gate is just around the corner

    Stayed in October 2022

  • Reviewed: 3 November 2022

    5.0
    Average
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Rooms were dirty and stuffy. AC didn’t work so was given a fan which didn’t really do much. Another thing is that the bathrooms were tiny so we’re getting overspills into the bedroom

    The location was like a 2minute walk from Damascus gate. It was very easy too enter the old city. Vinny is hilarious he is the receptionist if you ever need anything go to him he’s the man!

    Stayed in October 2022

  • Reviewed: 24 September 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was perfect🙏🏼

    Everything, the host was very friendly, helpful and a great man. The view from the balcony was perfect. I just loved this place and I hope I will come back again.

    Stayed in September 2022

  • Reviewed: 10 September 2022

    5.0
    It is convenient , transport and shops a stonethrow away.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Bathroom was not clean and water overspill when you shower. No window and room was stuffy.

    location ideal had own bathroom.

    Stayed in August 2022

  • Reviewed: 1 October 2022

    10
    May God Bless Palm Hotel
    • Solo traveller
    • Double Room
    • Stayed 28 nights
    • Submitted via mobile

    can’t complain it was great

    The staff was very helpful and nice.

    Stayed in October 2022

  • Reviewed: 20 May 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: 22 March 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 6 December 2022

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 3 October 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: 16 October 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in July 2023

Showing 1 – 25

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