Reviews of Palm Guest House

Excellent location at 1 minute of Damascus Gate Very welcoming and friendly staff, asking everyday if I need something Staff always available to discuss and arrange things when necessary Equipped with air conditioning and heater

Very small room with very basic equipments, but it's ok for the price

I had already answerd all the questains...

This place's biggest win is its location - unbeatable. Whether you're visiting the Old City and nearby sights, touring around Israel, or for links to the rest of Jerusalem, this hostel is an undisputed winner. Plenty of cafes, restaurants, and late night open mini markets on your doorstep. The staff were great. Check in and check out totally seamless. The room was clean and the shower worked well at all times. Great wifi too and no curfew

Not really that I didn't like but could be better in the future, the building underwent renovations recently, so some patches and finishings here and there were needed. I prefer really hot showers and the water temperature was more on the warm side (fairly hot outside during my stay, mind you) but it was OK enough that I didn't bring it up to staff

The only good thing about this property is the location

This property was disgusting it’s so dirty and the rooms are all squashed up. There is barely an room between the shower and toilet.

very nice people . took care of us

expect the worse… you will be disappointed. BUT 2 massive things going for this place: The location (next to Damascus gate) and Vinni (aka the volunteer 😆)

it would be shut down for health and safety issues in any other country

- Perfect location in front of Lion's gate. - Clean showers. - Very helpful staff.

- I've got what I have expected

Location Good. Rooms Poor could hardly Swing a cat , Cold and not ventilated. Moldy Bathroom, WC Pan loose and rocking. Blanket have cigarette Burns and ripped.

Hotel is very Old and in need of complete Renovation, Shops infront of Hotel selling Fish and crowded as a fish market and smelling. I messaged you on Wednesday 15-02-2022 had missed my flight and will be arriving on Thursday 16-02-2022. On arrival Thursday at 9.30am you asked me for my passport and when you checked the name you showed me your booking reservation print out and said You have already checked in and since last Night. You checked again and said my Night Manger has made a mistake, I will sort you another room. You took my full payment of ILS 1,100.00. @ 9.39am. Your assistant took me to the room which was being cleaned, It had no window, a small bathroom with the Shower over the WC Pan, Mold all over the Basin, and Glass shelf and mirror,the door had no handle. There was only a 600mm Gap to stand between the Bed where we could just about manage to put our luggage. I asked him if there was another room, he said to speak to you. When i spoke to yourself, you showed me another room in the loft on the third floor, which was again cold and had mold behind the door and not any bigger than the one on the First Floor We were tired from traveling since the last 28Hrs, and my wife's limited mobility decided to take the room on First floor as you said as soon as another room becomes available you will move us. when asked for Towels were given One Old damp Towel which had been left to Dry on stair landing Handrail. Went to use the Tea, Coffee machine in the common room where we were told by your assistant while waiting for the room to be cleaned that these facilities are for your use, there was no milk, when i asked you, your answer was this is a Hostel and not Hotel, you will have to go and buy your own Milk. Later on when i asked for Soap for use in the WC/ Shower room basin, you said as i have told you its a Hostel and not a Hotel, but will see if there is some left.

Great location, friendly stuff, authentic atmosphere, clean, feels home, good for meeting people. You can see the Old city of Jerusalem from the windows, it is realy close to everything.

Fantastic location, friendly and helpful staff. Always an interesting bunch of people staying. hHighly recommended.

The location is excellent. Close to Old city.the staff are very friendly.

Good staff!!!

For the price the value is amazing and so is the location. This is a budget option but its clean with hot showers and a stones throw from Damascus gate. A great base to explore from, a nice lounge area and a terrace. Bring a towel. Very friendly staff and owner. I would say be realistic with expectations but I would stay again if I am sightseeing primarily and want a base to explore from.

Again I would stress this is a perfect budget option. If you want luxury then pay quadruple the price.

The location is very good, damascus gate is just around the corner

We got a room without window which is fine, but it was dirty, the bathroom even more so. It was impossible to flush the toilet. But it would have been all fine for the 2 nights, however the biggest turn off was the owner approach to us. They have some miscommunication with booking about the prices or something, and he handled us that we are ripping him off. First time in israel so i booked a double room close to the center, but he threated me like i should have known this is not enough for him and voluntarily pay more for him. During check in he told us multiple times what a big rip off this is. Im sure he is a nice guy, but this was not very professional. And tbh if we get an email that the price is different before arrival we may have been paying more.

The location was like a 2minute walk from Damascus gate. It was very easy too enter the old city. Vinny is hilarious he is the receptionist if you ever need anything go to him he’s the man!

Rooms were dirty and stuffy. AC didn’t work so was given a fan which didn’t really do much. Another thing is that the bathrooms were tiny so we’re getting overspills into the bedroom

Location was perfect to visit old city. Shower was hot and good. Wifi excellent. Shops all over where we can eat or by our one staff. 7 stops from central station by street car.

Because they are under renovation clean Is an issue. After 4 am noise is coming from the street for those that have a light sleep ...