Reviews of Palm Hostel

The staff were very friendly, and the location was fanatic. I chose this place because it is close to most of the historical locations in Jerusalem and because it has a low price point that I wanted. I was very satified.

The floors could probably have been cleaned more often, but wearing house shoes also solved this issue mostly.

Location very good to old city and Damascus Gate

Room was tiny. Feet hit the end wall of the bed. No window. A/C kept being turned off so there was no air in the room. Bathroom tiny with uncovered drain pipe.

Location, location, location This place has the perfect location if you are coming to Jerusalem to visit the Old City, just a 5 minutes walking distance to the Western Wall, 3 minutes to the Garden Tomb, across Damascus Gate. I walked all over Jerusalem day and night , very very convenient. Two minutes to the light train, buses to Bethlehem and other places just across the street. Restaurant, Groceries store, Western Union, Bakery, fruits , everything just on the street. You can take the light train from Jerusalem Central Station. Taxis just right there They also provide coffee, a microwave and a refrigerator so guests can use it, good Wi Fi. The bed was comfortable.

Depending on the bedroom, in summer time, please make sure you book a bedroom with AC, sometimes it doesn't say when you book, and will be awful without. Also make sure if you are booking just a bed in a shared room , that will be without AC and sharing the bedroom with 6 or 7 more people each in a bunk bed and shared bathroom if that is what you want or can afford, it is okay, if the price is too good to be true, it will be probably a bunk bed The bathrooms are very very small, and not very clean at least the one where I stayed, but have hot water and good water pressure. There can be a little noise depending on the room you stay in.

Good Staff, Great Location!

There was nothing to like....

the Hostel promised us to provide a private room at first but they gave us the room that had dormitory and bunk beds. We had to pay more 200 shekels to upgrade our stay to the private rooms. To increase our disappointment furthermore the private room was very small and smelly. There was a very congested bathroom with a very little space for the body to move around. The noises from the streets would be heard loud and clear. We had a very disruptive sleep. Moreover the staffs and receptionist were really bad.

The staff was helpful and nice. The facility looked fine from the inside, and I don't know why people rated it so bad. It is right across the street from the Damascus gate. It is near a tram that takes you to the train station. I will go back there if I go to Jerusalem. I consider it a top place to stay. You can get a shared cab from the Ben Gurian airport right to the door for only $20.

The outside looks terrible but is beside a restaurant with healthy and cheap food. The facilities are nice, but the Victorian couches would look prettier if steam cleaned. The bunk bed is wrought iron and looks fine, but I covered my headboard with a blanket because it would be dangerous if I hit my head on it.

Location of hostel

Everything

Good location.

Dirty

It’s location

I booked a single room and it was about the size of a cupboard with very poor bathroom facilities. The bed was comfortable but poor supply of linen . No top sheet and one thin cover .they were horrified when I asked for extra blankets . Not even a towel supplied. Tourism is down and I know this makes running a business stressful . But with so few guests staying it would have made good sense to offer me a room upgrade , generally improve the service and then get a better review to encourage others to stay . I had asked for a quiet room but a closed window near the lobby allowed the noise of a staff member watching a movie and cigarette smoke to permeate my room . They did respond to my request to turn off the appliance as it was 11.30 pm .

The location was perfect, it was right outside Damascus gate so getting the masjid was very quick and easy. There is also a lot of food stalls and restaurants on the door step which was very convenient. The staff were helpful and nice. I was there for the last 10 days of Ramadan so I spent most of my time in the masjid.

The bedroom itself was fine but the bathrooms could have been cleaner. I had no hot water for the duration of the stay which was 11 days. I was moved to another room but the water was still cold. The sink was very small and the shelf above was too low which meant you would hit your head on it you bent down to wash your face. It was hard to manoeuvre not hitting your head on the shelf and also trying to get the water in the sink.

Staff were just brilliant so helpful..Vinny Ali and Abu Jamal wonderful guys.

The rooms could have been more modern but they have plans to renovate due to Corona things have been hard..looking forward to coming back to renovated.place.

Location and the staff

Excellent staff

Kind and hospitable staff. Perfect location. Wonderful balcony.

Perfect location right outside Damascus gate. Staff is friendly. Communal services were absolutely not the best, but they were cleaned pretty often.

Location, very close to Damascus gate. Staff was quite nice and recommended good places

It's about Israeli prices, not maybe this accomodation it self, but the prices are super high for what you receive.

Excellent location

No complaints