Reviews of Puy Castele Hotel Tiberias
אילת, Tiberias, 1410101, Israel

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Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewGreat location, easy to find, host was responsive. Walking distance to the lake. Good size room.
The whole accommodation lacked a bit of TLC. Perhaps this was because of the war and lack of tourist. The shared kitchen which we expected to use during our 3 night stay was lacking the most basic items. Also the kitchen area could do with a good clean. No plates, bowls, forks, saucepan etc. It did have a fridge and microwave. The roof top wasn't set up for us to use. No bathroom soap, shampoo after the first night. I think this is all due to the current situation. If all these things were operating it would be a great place to stay. Parking would be challenging in normal tourist season. The free parking advertised fills up during the day.
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewI like the most is room and it's roof top barbecue 😉
When we get inside the room it was quite stinky 😞
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 1 October 2023 · Stayed in October 2023
Verified reviewThe guy who showed us the place was kind and friendly. The room was immaculately decorated, clean, and spacious. The rooftop terrace is HUGE, and the pool was great. There was also a pool table and a football table which I wasn't expecting, and was a nice surprise. I would definitely recommend and will visit again.
Reviewed: 23 September 2023 · Stayed in September 2023
Verified reviewNice decoration _ super shower Great roof top with plunge pool and view Location very central
Needs attention on the finishing touch, might get run down quickly English manual for tv use would be helpful
Reviewed: 18 September 2023 · Stayed in September 2023
Verified reviewLocation and room were good.
The check in process was a bit weird. There is not staff at the property.
Reviewed: 12 September 2023 · Stayed in August 2023
Verified reviewVery bad
The worst
Reviewed: 10 September 2023 · Stayed in September 2023
Verified reviewReviewed: 10 September 2023 · Stayed in September 2023
Verified reviewThe neighbourhood
Reviewed: 9 September 2023 · Stayed in September 2023
Verified reviewBed comfortable, air conditioning great room comfortable. Close to downtown and Sea of Galilee. East access to restaurants and banking. Found the pool and resc room last night.
Parking was terrible, got a parking ticket - very disappointed
Reviewed: 18 August 2023 · Stayed in May 2023
Verified reviewNice, large and modern room, Terrace on the top of the building
The swimming pool cannot be used. We had to wait and call many times to get our keys
Reviewed: 28 July 2023 · Stayed in July 2023
Verified reviewLocation
Pair of dirty socks behind the curtain, coffee available, no tea, but nowhere a cup to drink. Wine glasses available but nowhere something to open a bottle. Kitchen shelves were quiet dirty.
Reviewed: 25 July 2023 · Stayed in July 2023
Verified reviewVery spacious, calm
Not so clean, I found two dirty socks behind the curtain; there was coffee, no tea, but not even one cup nor in the room nor in the kitchen where it was quiet dirty when you opened a shelve. Wine glasses but no instrument to open a bottle, not even in the kitchen! I had to go in the neighborhood to ask them to open my bottle!
Reviewed: 23 July 2023 · Stayed in July 2023
Verified reviewThere was overbooking and they changed the location
It was dirty. Nothing was cleaned. It seemed no one had stayed there in weeks. There was a dirty diaper in the pool and used bath products in the bathroom
Reviewed: 18 July 2023 · Stayed in July 2023
Verified reviewLocation, parking nearby, rooftop, comfortable bed
Bit noisy from other rooms
Reviewed: 7 July 2023 · Stayed in July 2023
Verified reviewThe size of the room was good.
There was no spare toilet paper in the room
Reviewed: 5 July 2023 · Stayed in July 2023
Verified reviewReviewed: 29 June 2023 · Stayed in June 2023
Verified reviewReviewed: 28 June 2023 · Stayed in June 2023
Verified review