Reviews of Brown Jerusalem Hotel & Convention Center
24 Shachrai Street, Jerusalem, 96470, Israel
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe room and the bath ok
the breakfast was bad not clean not variety
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery long wait for elevators during peak hours could wait 20 minutes.. stairway is not really an option for 11th floor
Dear Arye, Thank you for your review and high rating despite the issue you experienced. We sincerely apologize for the 20-minute elevator wait - this is unreasonable, especially on the 11th floor. We will check the option to improve the elevators efficiency during peak hours. We look forward to hosting you again with a better experience. Regards, Management Team
Dear Arye, Thank you for your review and high rating despite the issue you experienced. We sincerely apologize for the 20-minute elevator wait - this is unreasonable, especially on the 11th floor. We will check the option to improve the ele… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewBrackfast
Unfriendly attitude from the hotel reception staff. Took time to answer phone, and not cooperative. We couldn't reduce the cold air, After shut off the air condition , we herd a running water noice, that came from the air condition and prevent us to sleep.
Dear Cohen, Thank you for your feedback. We are delighted to know you enjoyed our special breakfast. I'm sorry for the reception attitude, the slow phone answer, and the AC that was too cold with a running-water noise. This isn't our high standard. We've refreshed front-desk training and set a three-ring target. Our maintenance will fix issue with the AC. We'd value another chance; we can pre-check the AC or move you to a quieter room on arrival. Regards, The hotel management team
Dear Cohen, Thank you for your feedback. We are delighted to know you enjoyed our special breakfast. I'm sorry for the reception attitude, the slow phone answer, and the AC that was too cold with a running-water noise. This isn't ou… Show more