Reviews of The Sephardic House Hotel in The Jewish Quarter
Batei Mahase 1, Jerusalem, 9751494, Israel
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Reviewed: 19 August 2025 · Stayed in May 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation is great. Breakfast was good.
Note that the pictures are from the renovated side of the hotel. Unfortunately we did not get that side. The rooms we got were fair and definitely needed renovating. Dinner was extra and was ok, but not worth the price.
thank you for your review rgds sahag
Reviewed: 19 July 2025 · Stayed in May 2025
Verified reviewAmazing hotel and amazing position
The reception staff was rude. The breakfast staff was much nicer!
THANK YOU FOR YOUR REVIEW RGDS SAHAG
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewthere was no view as we was expecting to. view to the old city.
NO view
Dear Ali, Thank you for your feedback. We hope you still enjoyed the charm and atmosphere of the area, and we truly appreciate your stay with us. Best regards, Luciana.
Reviewed: 29 June 2025 · Stayed in April 2025
Verified reviewThe hotel room was extremely dirty Only 2 towers for 4 people A sofa bed that was not suitable to.sleep on The breakfast was below par on all levels Terrible value for the amount paid for the room
Dear Shosh Thank you for your review. We will take it in our consideration. Josephine Front Desk Manager
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThe location
It’s a bit pricey for what you get
Dear Vivian, Thank you for your feedback and for staying with us. Regarding the price, we understand your concern. Our rates reflect our prime location in the heart of the Old City. We appreciate your understanding. Best regards, Luciana.
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewAmazing location in the old city and walking distance to all the historical sights within. Breakfast was really good
Room wasn’t serviced and Tv didn’t work. We didn’t complain about the tv as we weren’t in the room much at all and didn’t mind
Dear Jonathan, Thank you for your review. We are always doing our best to improve. Hope to welcome you back soon. Best regards, Luciana.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe location was amazing and the hotel is beautiful. Our first room was in a filthy basement /downstairs area but luckily they couldn’t get the door to open. We were moved to a lovely clean part of the hotel.
Dear Liza Thank you for taking time to write this review. hope to see you again Best Regards , Josephine
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe location is amazing, in the Jewish Quarter of the Old City. The room was beautiful, especially the ceiling and the two comfortable chairs to sit in near the window. The lobby lounge is wonderfully furnished and very comfortable.
The room was a little dusty. The bars on the window block out the spectacular view which is a great pity. It would be great if the hotel had an outdoor sitting area to enjoy the beautiful Jerusalem night air.
Dear Lisa, Thank you for your feedback. All will be taken under consideration. We hope to welcome you back soon, Best regards, Luciana :)
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe location was amazing amazing.
Wifi didn't reach the room so hard for us to work
Dear Guest, Thank you for your review . Hope to see you again Best Regards Front Desk Manager Josephine
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewthe only positive was the location
When we first checked in, we began with arguing about the VAT tax which we paid, although we shouldn't have due to our status. THE room was filthy, sheets were torn, no hot water, we had to change rooms and still no hot water. the stay included breakfast, it was inedible, we had to have breakfast elsewhere. staff was rude, and unhelpful. there was a dog barking at us from behind the from desk. I could go on, this was terrible.
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewGreat location, breakfast is good, nice staff
It’s not that clean, a lot of dust
Dear Rita, Thank you for your review. We hope to welcome you back soon. Best regards, Luciana.
Reviewed: 17 April 2025 · Stayed in March 2025
Verified reviewIt was amazing location, 5 minutes walk from the Kotel. Lovely building.
It needs a serious refurbishment, top to bottom. Also breakfast was ok, not great.
Thank you for your review rgds sahag
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThe stairs to access the hotel.
Dear Barry , Thank you for taking time to write this review . Hope to see you again . Best Regards Josephine Front Desk Manager
Reviewed: 23 March 2025 · Stayed in February 2025
Verified reviewReviewed: 19 March 2025 · Stayed in January 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewLocation was the Best, close to all the best sites in Jerusalem. Breakfast superb- healthy, delicious, varied and full of amazing Jerusalem touches ! Room was great, comfy and really lovely. We loved the one-site Shul. The Head Manager and his staff are really all amazing people, and made us feel comfortable, secure and looked-after.
Nothing. The Hotel is Superb. A True Gem
Dear Adrian and Rosalind Thank you for finding time and send this nice review . We were happy to have such nice guests like you Hope to see you again Best Regards Josephine Front Desk Manager
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewOnly good was the location. Breakfast very poor.Rooms cleaner. Staff at the front only two were nice.
Everything! Not going back again.
Dear Guest Thank you for review rgds sahag
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewIt will always be a gem of a hotel in an amazing location, a beautiful building and ornate style, with rich history and a unique ambience. Serves excellent food in a lovely courtyard. We will never stop loving this hotel.
Pettiness. We had booked for several nights over Shabbat and were taking all meals in the hotel. We asked that - with one child whose eating is highly constrained by allergies and another who doesn't eat much - we pay for one meal only between them. Their stubborn refusal meant that 250 shekels paid for half a bowl of very expensive soup, and another 250 shekels paid for a small portion of very expensive couscous with a piece of the parent's salmon. We were then denied entry to breakfast even though we had paid for it due to an apparent administrative error. (This may have been compensated by being allowed to join for seudah shlishit, although it wasn't clear if we were anyway entitled to that or not...)
Dear Adam, Thank you for sharing your thoughts. We truly appreciate your kind words, and we are always happy to welcome you with open hands. As you know at the end of the week prices are always costly. The Shabbat meals prices have been like this for many years, as they are based on effort, preparation and quality of food provided. We always aim to accommodate our guests as much as possible while maintaining fairness for everyone. Despite this, before you checked in, we upgraded your room to a deluxe suite free of charge;) Thank you for understanding and we hope to welcome you back soon. Best regards, Luciana.
Dear Adam, Thank you for sharing your thoughts. We truly appreciate your kind words, and we are always happy to welcome you with open hands. As you know at the end of the week prices are always costly. The Shabbat meals prices have been lik… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewBest location in the old city - wonderful staff who couldn’t be more helpful
The breakfast was poor and the shower wasn’t clean but the staff rectified it once we complained
Dear Natalie, Thank you for your feedback. We truly appreciate your kind words about our staff. We hope to have the opportunity to welcome you back soon. Best regards, Luciana.