Reviews of YMCA Three Arches Hotel 3 stars

Staff was very nice.

The location is amazing , the views from the tower and the staff are very friendly, helpful and informative.

The room had no fridge, no spoons for the tea only plastic sticks. No fan in bathroom/ didn’t work and pillows weren’t comfortable or high quality

Good location, unique place

Beds and Breakfast needs improvement, is not as good compared to other hotels

Very special historical building. Nice room. Good location with acces to the old city and other places of intrest. Very helpfull and nice staff at the recption desk.

The pool is horrible. The facilities in the room are below basic

Below basic.

The hotel is located 5-minute walk from the old city of Jerusalem and Mamila shopping center. We did not have to move our car from the free parking of the hotel during the entire stay. The hotel staff are kind and helpful. There is a free well-equipped gym and a swimming pool. The staff even let you climb up the tower to see the beautiful view of the old city.

The kitchen was closed and the breakfast offered in the gym's cafeteria was very basic. We asked for a refund and the manager approved without any problems.

Helpful staff. Great location.

Breakfast onsite

The building, nice room, great free parking and location.

No breakfast at the hotel. We were sent to a sports facility cafeteria nearby with poor breakfast choice at 75 nis/person

The breakfast was great and the indoor large pool was great for lap swimming The location was an easy walk to Jaffa gate along Mamilla Mall!

I wish there was an outdoor pool

I.liked the kindness of the staff and the location...

Location is great, close to the old city and market places.

It holds other activities, it is dark, there was no breakfast in the Hotel but had to go for an unpleasent one at the sports club nextby. Probably because of no tourists these days. But would expect a better price to fit the situation.

We enjoyed the location , atmosphere room.

we were upgraded to a suite. LOVELY!!!! This is our second visit to Three Arches and we really enjoyed staying with you.

I wish the restaurant served dinner. Also, your coffee shop was closed (in the past it was open forafternoon coffee)

The location was great.

The hotel did not provide the services promised at the time of booking. The spa, swimming pool, and sauna were advertised as available, but they were closed during my stay without prior notice. The service staff kindly explained that the closure was due to the war; however, I observed that other gyms in the same area remained open during the same period. These amenities were one of the main reasons I chose this hotel. In addition, the cleaning service was not functioning properly—our room was cleaned only once during the entire stay, and only after we specifically requested it. The breakfast was also basic and not worth the price it was calculated at. I requested a partial refund or compensation for this inconvenience, but it was not accepted. We paid a significant amount for services that were never delivered..