Reviews of The Heritage Group Of Houseboats 4 stars
Gate no 9, Boulevard Road, 190001 Srinagar, India
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFood, accomodation
Bath tub was on the list while booking. But they refused to use as the water might spill on the floor .. Then why to mention bath tub on booking list..
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAbsolutely nothing at all, what was shown to us in the pictures vs what we got is absolutely different, the breakfast was pathetic and we were treated like we are their prisoners. You get wat they provide you ask for something different you would get a weird look like you have asked for thier entire property.
Dint like- Stay Food- literally 2 pieces of bread & a single egg omelet Attitude of the caretaker facilities The boat house, Absolutely everything. If you want to stay in the boat and relax in the evening with AC on they disconnect the power and force you to come out of the room and were forced to take the boat ride & were literally harrassed by the various vendors also the owner of the boat house got a seller into the boathouse and we were literally harrassed to buy from that person & we had no were to escape to & he sat on our head for like an hour & half and we were forced to go out & take a boat ride which was again charged more than double the normal price usually its 300 but we were charged 800Rs. Once the boatman got to know we do not want to buy anything he literally turned around and got us back to the boathouse though we requested him to drop us to the main road so that we can have something to eat. We were even forced to have our dinner at the boathouse and we were not provided a boat to go to the main road. WE WERE LITERALLY HARRASSED AND FORCED for everything.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe loved the peaceful atmosphere. Everything was well-arranged, making our holiday perfect.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hospitality was excellent, and the food served was delicious. Truly a homely and relaxing experience
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewOur stay at Heritage Houseboat was simply amazing! The rooms were cosy, and the view of the lake made it unforgettable
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewCleanliness ,location and care taker was very helpful and supportive
Nothing
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewCleaning and location
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewStaff very bed service very poor no drinking water
Staff change
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe houseboat was beautiful and spacious. Mr. Shahid, the owner was around and he personally showed us around. He booked us a reliable cab for site seeing. The houseboat itself has all the basic necessities that one may need for the stay. The breakfast and meals were simple but delicious and were served hot and with a lot of love. Mr Zahir, the caretaker was brilliant, and was always prompt with anything we asked. The location is brilliant for local site seeing.
We lost electricity a few times but they had backup so it wasn't too much of a problem.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewView
It was supposed to be Pet friendly. However, they denied it and moreover there were no options for parking the vehicle
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewVery nice service
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff and owner were friendly
Food can be improved
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewIt’s on nice place
Neat and clean well maintained
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewOnly bedroom dining room
No tea cattle there ..n tea was of rs.40
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewSuch a charming houseboat with warm hospitality! The food was delicious, and the whole vibe was so relaxing. Can’t wait to come back.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewAbsolutely loved our stay at Heritage Houseboat! The rooms were cosy, the view was magical, and the staff made us feel at home. A peaceful and unforgettable experience!
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewA perfect getaway on the lake! The houseboat was clean, comfortable, and full of charm. Thank you for the warm welcome and great service.