N/A

Service of the Hotel staff

Stayed in April 2025

Nothing

In-room dining service was excellent. Plenty of food options. Clean room and washroom.

Stayed in May 2025

Wi-Fi could be better.

This hotel really exceeded all I knew in terms of Customer Focus! It was amazing to see literally every single employee, on a sample of 10+ people, trying everything they could to make my stay as good as possible. Specially Basharat (ready to manage a 5-stars hotel chain in my opinion, very professional and effective), Samir (the kindest waiter there could be), Imran (efficient and customer oriented) and Atiqur, the General Manager who carefully organized everything and went beyond the extra mile to support. Besides the rooms were spacious, the gym is very well equipped and the pool is an oasis after a long day on the cold and dry weather.

Stayed in April 2025

The restaurant staff made us very comfortable. They treated us with respect and were very friendly and polite.

Stayed in March 2025

Srinagar has electricity issues, the generator going on and off can be a little annoying. Property has hot cold water, but the rooms have issues with mixing water to desired temperature. It was either too hot or too cold, we have 3 rooms booked, all had the same issue

Clean, elegant and well maintained. Staff are very accommodating, professional and helpful. Tousif was lovely and food at the restaurant was delightful.

Stayed in March 2025

Nothing as such

The staff was exceptionally friendly and supportive. They graciously accommodated my request for an early check-in, which I greatly appreciated as I was exhausted and in need of rest.

Stayed in January 2025

A bit far from everything.

Staff are geeat and property clean. Food is excellent.

Stayed in December 2024

Very distance from main attractions and less breakfast options.

Room.size and thanks to the housekeeping staff ishrat and Junaid for keeping the rooms clean.

Stayed in December 2024

Pleasant secure and wonderful staff Best hotel to stay

Stayed in October 2024

Food quality was not upto my expectations

Location, staff and facilities

Stayed in September 2024

Everything is beyond expectation

Allover excellent

Stayed in July 2024

Nice hotel.. Nice staff.. Food on order was ok ok.. Breakfast was good.. Overall a pleasant hotel.. Value for money.. "

Stayed in July 2024

Restaurant timings could be 24 hrs.Breakfast timings should start at 7 instead of 8.Quality of bathroom accessories as shampoo,conditioner, bathing liquid can be improved.iron box was missing.

Hotel staff were exceptionally good.Food was very nice . Very prompt and good services .

Stayed in June 2024

Everything was perfect, no negative remarks.

The reception staff were exceptional. They took care of all our needs and we were lucky enough to be given an upgraded room. Additionally they set up a bunch of sight-seeing plans for us and the restaurant food was perfect as well.

Stayed in May 2024

The hotel is very far from the tourist area so there is nothing to do nearby.

The rooms were spacious and it was clean. The service was great and we loved the stay here. We loved the food at the restaurant there is an indoor pool. The indoor area is heated. But the pool is not heated.

Stayed in May 2024

HIGH PRICE

ALL

Stayed in April 2024

Our stay at Arco Hotel in Srinagar was the perfect conclusion to our time in Kashmir. From the moment we arrived, we were treated to first-class service with warmth and friendliness at every interaction. Our room, facing the road, provided a glimpse into bustling city life against the backdrop of the snow-capped Himalayas, with eagles soaring overhead. The hotel also offers roof access, allowing guests to savor a cup of tea during sunrise or sunset while taking in the breathtaking views. The full Indian breakfast buffet was a delight, although lighter options such as cereal, toast, and eggs were also available for those preferring a lighter start. We particularly enjoyed the gym, which was well-equipped with weights and other equipment for both bulking and cardio workouts. The heated pool was another highlight, offering a large space to unwind with the added fun of floaties. While we did experience water cuts, which are common in the region, the staff were quick to assist, and the issue was resolved promptly. Speaking of the staff, they truly stood out during our stay. Each member was incredibly accommodating, and we would like to give special mention to Zahoor, Tariq, Suriya, Umer Malik from the front desk; Bashrat, Ishfaq from food and beverage; and Tawseef, Sameer, Umer from housekeeping; and Umar from security. The hotel management were so accommodating that they arranged a late check out for us, which was incredibly helpful for our long trip home. Our only regret was not budgeting enough for transportation, as it turned out to be pricier than expected in the region, leaving us with less to tip the staff. Nevertheless, we plan to stay at Arco Hotel again in the future and may even explore their other locations.

Stayed in April 2024

The location is quite far from the center. It is on the main Highway. Due to ongoing highway construction, lot of dust, which I guess should be ok in near future. Room cleanliness was a bit issue. we have in form the reception / room service several times for cleanliness of the room. Also, the water in the bathroom was having dirt. Breakfast options can be re-looked upon.

Excellent humble staff, helpful in every possible manner. We were not able to enjoy the hotel facilities like indoor heated pool, steam, sauna, gym but we visited and seemed very good. Well managed while handling the check-in and checkout process. Room was quite big with all the required amenities. Wi-Fi was working at fine speed. Best part of the hotel is its staff. The way they oblige make us feel very comfortable, safe and relaxed.

Stayed in April 2024

Location is not good .. it’s away of popular tourist places .. no nearby amenities shops

Good vibe .. cleanliness.. it’s newly build and nice property

Stayed in March 2024

It was fabulous stay. Everything was nice.

Stayed in March 2024

Facilities are great. The room was beautiful.

Stayed in March 2024

Food can be better Can have more amenities

Well maintained Hospitality

Stayed in February 2024

Aglio Olio Sphagetti Pasta was not good. Though the Hotel Staff was generous enough to not to include that in our food bill and they also offered us complimentary dessert. We felt special 😊

Hotel, pool area, Food, staff behaviour and professionalism.

Stayed in January 2024

Facility was good. Staff was awesome. Food was exceptionally delicious. Security is effective.

Stayed in January 2024