9.0

Opiniones del Chaithritha Ladies Homestay

Ambedkar Road , Mudavanmugal , Poojappura 1, 695032 Thiruvananthapuram, India

  • Rosario

    Escrito en 3 de diciembre de 2024 · Se alojó en noviembre de 2024

    Comentario auténtico

    La limpieza

    No ser nada flexible con la hora de salida, llegué a las 2:30 de la madrugada y el check Up era a las 10 y no me dejó salir más tarde

    Respuesta del alojamiento:

    Thank you for your feedback. We’d like to clarify a few points to provide a better understanding of the situation. We went out of our way to accommodate your check-in at 2:30 in the morning, despite our homestay typically closing by 10 PM. To respect your late arrival request, we made special arrangements, including organizing an auto-rickshaw for you at a minimal price at midnight. This level of effort reflects our flexibility and commitment to ensuring a smooth experience for our guests. Regarding your check-out, our standard time is 10 AM, as we need to prepare for the next visitors. We even offer an option to extend the check-out time at a very low extra cost, which you chose not to avail. Despite this, you checked out at 10:30 AM, later than the policy allows, and we did not charge any additional fees. We strive to provide the best experience for all our visitors, but it is disheartening when expectations exceed what we can reasonably offer. While your rating of 6/10 is disappointing, it motivates us to continue improving and delivering excellent service, especially to our foreign guests. Thank you for your stay, and we wish you all the best in your future travels.

    Thank you for your feedback. We’d like to clarify a few points to provide a better understanding of the situation. We went out of our way to accommodate your check-in at 2:30 in the morning, despite our homestay typically closing by 10 PM.… Mostrar más

    Chaithritha Ladies Homestay
    3 de diciembre de 2024
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