Nothing

Everything was great

Stayed in August 2025

Location is amazing

Stayed in June 2025

Everything.Pankaj was very cooperative. Kaushik at the bar makes the best drinks.

Stayed in June 2025

Hotel staff mentioned I had mini bar consumption which was not true. They need to check internal operational teams for this in a better operational errors so it doesn't create weird moments for customers. This was off putting during the checkout. Also in room food here is overpriced but the food quality was great. I was dissapointed with my booking.com experience as they did not respond to my price match offer which was half rate on cleartrip, and despite communication their process was too slow to get a resolution. Which made the cost of the hotel on the higher end when the cleartrip price was the right price for the experience and value.

Its a new property so its clean and well kept. Rooms and bed were comfortable. Appreciated the upgrade. Staff was cordial and attentive.

Stayed in June 2025

Nothing. Only wished they would put the aircon on in the bar area as it was such a pretty place but as it was off season they didn’t.

Everything. Room was wonderful, beautiful terrazo washbasin area, view incredible, lovely balcony. Staff were wonderful particularly Sanloy and Radem.

Stayed in May 2025

I didn't like that they took our belongings out of sight for security scanning, including my backpack with valuables. Bag X-ray checks are common in India, but in other hotels, they don't usually take handbags or scan them in a separate room. Also, on our last day, we asked for a large SUV taxi, but they sent a small cab instead and placed all our luggage on the roof of the car, which was not a pleasant experience. There is room for improvement in few details, that can make this hotel fully amazing.

The staff were very friendly. I must say that all of them consistently made a great effort to ensure our stay was enjoyable. The rooms were nice, felt new, and offered great views. Transport to the beaches was easy, and the food was also good. This is for sure the best hotel in the Palolem area.

Stayed in April 2025

The Front Office Manager, Abhirup Podder, and the General Manager, Sonoran KR, were both hands on ensuring that we had the best possible stay.

Stayed in March 2025

This hotel is simply superb. The best hotel I have stayed at in India and I have travelled extensively around the country. The hotel alone is worthy of a 10 but the staff take it to another level. They seem to have struck the right balance between a friendly service and an efficient service. Nothing is too much trouble. There are several members of staff who I had contact with and I would love to mention them all but the list is too long. I will however mention Shefali in Guest relations. From before my stay, during my stay and afterwards, she was exceptional, in every way. The hotel should be proud to have her as an employee. I would stay here again without hesitation. Thankyou.

Stayed in April 2025

I loved everything about this place! The food the staff and the hospitality in general made this the one of the best hotels I’ve ever stayed in. They have amazing pool and spa facilities and the staff are very attentive so nothing was out of place. The room was cleaned everyday and I was even left with sweet treats after every clean! Perfect place and I’d happily stay again

Stayed in January 2025

It’s very luxurious. First of its kind in the area

Stayed in February 2025

The location is a bit far from the main street, but taxis are always available right outside the hotel.

Everything. This property is amazing 🤩

Stayed in January 2025

Mixed food review some good some not so good

The sea view rooms are lovely overlooking the pool , Really comfy bed and power showers . Good breakfast . Shuttle to the beaches very useful. Staff very eager to please

Stayed in January 2025

Nothing that I can say.

The overall ambiance of the hotel was perfect with beautiful Goan decor which was thoughtfully designed. The rooms were spotless and well maintained with comfortable beds and equipped with a good selection of amenities, everything we needed for a comfortable stay. The restaurant was great with very attentive staff and gave very good service. I used the Spa and it was great.. I had a very relaxing massage. The hotel had convenient drop and pick-up service to three beaches. The service from the staff and the manager was nothing short of excellent. They made sure we were comfortable and well taken care of throughout our stay. Every request we made was handled promptly and with a smile, and it was clear that guest satisfaction is a top priority for the entire team. A big thank you to the staff for making our stay so memorable. And a special thanks to Shefali, Guest Relation Associate and Abhirup, Front Office Manager for their exceptional service.

Stayed in January 2025

Their 3rd party transport facility.

Awesome staff, location and hospitality.

Stayed in January 2025

service can be improved, intercom at reception and kitchen were not working, EV charging point is missing

rooms were neat and clean, ocean facing balcony was amazing

Stayed in December 2024

NOTHING IT WAS ALL AMAZING

Firstly lets talk about the Staff, THE FRIENDLIEST I HAVE EVER COME ACROSS IN INDIA, Everything about Cloud 9 made you feel special, the staff, the hotel, the views especially from 74NE their rooftop restaurant and bar, the location, the free shuttle bus to local beaches, I will mention it again the STAFF we absoulutley loved our stay here, a slice of luxury, with stylish decor and amazing facilities of course all brand new , the attention to detail, the pool area, coupled with the most amazing GOA Views, we cannot wait to visit again !! Thank you for a wonderful stay.

Stayed in January 2025

Breakfast could have more options on different days

Amazing place, near the beach . Loved the atmosphere. Breakfast could have more options on different days else the staff is amazing and very helpfully. Rajbagh beach is AWESOME and the best to see sunset . Very calm and clean

Stayed in January 2025

It is very local to us , so this was a romantic treat ! Very new and fresh and stylish design . The pool area and gardens were really pretty and relaxing . Every member of staff was friendly and charming .

Stayed in January 2025

Everything was good.

Very clean rooms and has everything that you need. Close to the beach also. Hotel provide free of cost shuttle service to the beach.

Stayed in January 2025

Great location, and very friendly team

Stayed in January 2025

Cocktails from the bar is not so great when compared to other shacks and resorts.

I have been to other Sarovar resorts. This is a newly built resort just beside the Palolem highway. Close to Palolem and Patnem beach. Very peaceful and nice location. The amenities, staff and service are so good. They have launched their roof top bar and restaurant this new year.

Stayed in January 2025

None

Best Service and facilities. Each staff is very attentive. Special Mention for Saurabh for making the cake arrangements and the event happening.

Stayed in December 2024

A beautiful property, amazing food for breakfast and dinner, and staff that went out of their way to make sure that we had an amazing and memorable experience. This is a hotel that I would recommend to anyone coming to South Goa!

Stayed in December 2024

Nothing as such but sometimes you get noise from construction as they are still doing some work on upper floors.

Everything...the Hospitality of staff, location, and facilities

Stayed in December 2024