Reviews of Club Mahindra Mount Serene, Munnar 5 stars
Chinnakanal Village,Suryanelli(Via) Iddukki (District Munnar),Kerala, 685618 Chinnakanal, India
Loading
Guests also reviewed these properties:
Bern, Switzerland
Posada, Italy
Saint Thomas, Canada
Drobollach am Faakersee, Austria
Radomsko, Poland
Nairobi, Kenya
Le Havre, France
Seattle, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 November 2024 · Stayed in October 2024
Verified reviewView
1. Please inspect the room 1047( I forgot the room number) and do pest control treatment - bed is okay but living room bed required emergency treatment.( We got a lot of bedbugs bites) 2. Once I checked in - the room was purely had foul smell around the room and I called the reception to spray air freshner however a person came with a plastic bottle and dropped something around the chairs and curtain and left.( I believe no one checked the room before the arrival) 3. I asked for a 3 pin plug point and order taker Informed me that will check and get back to me in 5 minutes but I called him back after 15 minutes and they mentioned they don't have but I received in 5 minutes after the call. 4. Laundry team got confused once I request for a linen to dry and later they mentioned the hk person will come to the room on next day to collect the laundry and cannot promise that they can give me backmy cloth before check out. 5. I requested that we are recently married couple and personally commented on booking.com that if they can do any linen arrangements however nothing was communicated to me upon check in and through out the stay.( I believe they didn't checked my comments) 6. One night stay had a lot of issues - I don't want to mention more things becoz I faced a lot. 7. In room dining - I ordered for a pizza and the base was frozen - it was not fresh at all( we can't even chew that). Please inform the team to check the quality. Same time I asked for a lime juice and order taker mentioned that it's only available at breakfast time but the menu mentioned until 10.30pm ( please check and he mentioned I can order only Pepsi) maybe the team required more training based on the property.
Dear Sreejith, We regret to know about your experience at our property. While we share your feedback with our resort management team to improve their services; you may inbox us your membership ID and registered mobile number/email ID on Facebook to assist you further with your concerns. We would like to host you again for a better experience. Regards, Team Club Mahindra Mount Serene
Dear Sreejith, We regret to know about your experience at our property. While we share your feedback with our resort management team to improve their services; you may inbox us your membership ID and registered mobile number/email ID o… Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewRooms and fecilities were good and neet,
Restaurant and staff were poor in service and support
Dear Abdul, While we are glad that you liked our resort, we regret the drawbacks you had to face during your stay. Please be assured that we have noted your feedback and shall share it with the resort team. Look forward to welcoming you again for a better yet memorable experience! Regards, Team Club Mahindra Munnar
Dear Abdul, While we are glad that you liked our resort, we regret the drawbacks you had to face during your stay. Please be assured that we have noted your feedback and shall share it with the resort team. Look forward to welcoming you a… Show more
Reviewed: 5 March 2024 · Stayed in March 2024
Verified reviewClub Mahindra Mount Serene is on the top of the hill , weather and scenere from top is awesome
Bit outside Munnar and too many steep road curves , be careful if you are driving on your own.
Dear Ganesh, We greatly appreciate you taking the time to share your experience with us. It brings us immense joy to know that you had a fantastic holiday experience overall. Your kind words of appreciation for our team will undoubtedly serve as a strong motivation for them to continue delivering memorable experiences. We eagerly await the opportunity to host you once again in the future! Regards, Team Club Mahindra Mount Serene
Dear Ganesh, We greatly appreciate you taking the time to share your experience with us. It brings us immense joy to know that you had a fantastic holiday experience overall. Your kind words of appreciation for our team will undoubtedly… Show more
Reviewed: 10 December 2022 · Stayed in December 2022
Verified review