Reviews of Townhouse Refresh This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
24 Lee Road, Sreepally, Beside Fashion Factory, Near Sambhunath Pandit Hospital, 700020 Kolkata, India
#246 of 300 hotels in Kolkata
Guests' ChoiceReview Score
Based on 51 hotel reviews
6.0Score breakdown
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Cleanliness
6.5
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Comfort
6.8
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Location
7.5
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Facilities
6.2
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Staff
7.1
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Value for money
6.5
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Free Wifi
10.0
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Showing 1 - 25
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Reviewed: March 21, 2025
Shantanu
Netherlands3 Reviews7.0Good- • Leisure trip
- • Couple
- • Classic Triple Room
- • Stayed 3 nights
- • Submitted from a mobile device
The picture is misleading as they don’t have any OYO banner. It says “Elgin halls and banquets”. The walls of the rooms have paints coming out. The bathroom can be improved.
The staff were really nice and changed our room immediately when we requested them.
Stayed in March 2025
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Reviewed: February 5, 2025
Dipankar
India4 Reviews7.0“You has a great location for business so improve facilities”- • Business trip
- • Family with young children
- • Classic Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
No room service No staff, No Foods No car parking No Signbord it's has a Signboard with other name
Room is good bathroom good location good wifi works properly
Stayed in February 2025
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Reviewed: January 1, 2025
Bradley
India6 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
The name on this hotel building is not Super Townhouse nor is it OYO Townhouse. We took an hour of walking around and asking people, in order to find it. So strange. Its google map position shows it as over the road. The price for our second night increased by 30%. Not sure why they don't keep the same rate for the duration. On principle we moved out and moved to LVD Resort, which cost more than double.
The position is good. It's near a metro and it's not noisy. It's also quite near some busy market areas. The hotel rate was relatively good compared to some other ruins. The staff are very friendly. The room size is also bigger than many others.
Stayed in December 2024
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Reviewed: July 9, 2024
Ruhul
Bangladesh1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 3 nights
- • Submitted from a mobile device
I booked a three-night stay at a hotel through Booking.com for a total of 2385.72 Rupees. After booking, I received several messages from OYO asking me to pay in advance, but I did not do so. When I arrived at the hotel, the booking price was changed.This seems like a scam. OYO and the hotel appear to be trying to get customers to pay online in advance, but when you arrive, they don't honor the original price and ask for more money upfront.I urge the relevant authorities to investigate this matter and take necessary steps to protect customers from such practices.
The room was clean and big enough.
Stayed in June 2024
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Reviewed: August 1, 2025
Abhishek
Luxembourg7 Reviews1.0“Choose other places”- • Group
- • Classic Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing is good. It’s very bad place to stay.
This the worst we could have
Stayed in July 2025
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Reviewed: June 5, 2025
Utkarsh
India1 review1.0Very Poor- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 3 nights
- • Submitted from a mobile device
A lot of issues I faced staying there 1. Bad room service 2. No cleaning done for the first three days , one staff came when we were to leave the hotel 3. Tv was gimmick, as no recharge was done 4. Water was licking from AC Continuously and despite complaining about this to the hotel receptionist nobody came to repair it. 5. The water problem was huge there , no water was coming from the TAP , we were told to take a bath in another room , which is not possible So bad experience
The place was good where the hotel is
Stayed in June 2025
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Reviewed: April 5, 2025
Amita
India70 Reviews1 helpful vote1.0“Bad.Not Reccomended”- • Business trip
- • Solo traveler
- • Classic Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bad
Nothing. Though we had a booking we were turned down with the excuse that they were sold out. Totally unacceptable. We had to find a different hotel.
Stayed in April 2025
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Reviewed: February 14, 2025
Maiti
Austria11 Reviews1.0Very Poor- • Leisure trip
- • Couple
- • Classic Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
The receptionist was very rude. I had very bad experience and never face such experience before.
Stayed in February 2025
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Reviewed: February 14, 2025
Arindam
India3 Reviews2.0“Not satisfactory”- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was not upto the mark, no pantry fooding facilities, housekeeping poor etc
Location
Stayed in February 2025
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Reviewed: February 6, 2025
Meena
India1 review1 helpful vote3.0“I would give 1 star”- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
In booking .com it advertises that breakfast included however there is not even facility to make tea or coffee in the room
Location
Stayed in February 2025
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Reviewed: February 6, 2025
Nusrat
Bangladesh1 review2.0Very Poor- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 2 nights
staff behavior and service was not good.
Like only the surrounding environment as it is less chaotic
Stayed in February 2025
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Reviewed: February 1, 2025
Sohail
India1 review10“Child-Friendly and Fun”- • Leisure trip
- • Solo traveler
- • Classic Triple Room
- • Stayed 1 night
Staff upgrade our room to a better one at the same price. It was very nice of them. The room was very clean and comfortable. The service was really good.
Stayed in January 2025
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Reviewed: January 30, 2025
Deshmukh
India1 review2.0Very Poor- • Business trip
- • Family with young children
- • Classic Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom was not clean and the lid of toilet was broken
Stayed in January 2025
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Reviewed: January 30, 2025
Shrikant
India1 review10“Great Room Size and Cleanliness”- • Leisure trip
- • Couple
- • Classic Triple Room
- • Stayed 1 night
I'm delighted to share my stay experience in this property. Rooms was well maintained, staff is behavior is truly professional.
Stayed in January 2025
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Reviewed: January 29, 2025
Sonu
India1 review10“Perfect Getaway for Families”- • Leisure trip
- • Group
- • Classic Triple Room
- • Stayed 1 night
The property was ideal for my business trip with its high-speed WiFi and spacious work desk. The staff was accommodating, and the location was close to business districts, making it very convenient
Stayed in January 2025
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Reviewed: January 29, 2025
Reena
India1 review10“Ideal Hotel for a Stress-Free Stay”- • Leisure trip
- • Couple
- • Classic Triple Room
- • Stayed 1 night
The stay was super and had a great time there. Hope next time again i will choose this.
Stayed in January 2025
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Reviewed: January 28, 2025
Pravesh
India1 review10“Clean, Comfortable Rooms”- • Leisure trip
- • Solo traveler
- • Classic Triple Room
- • Stayed 1 night
Service was incredibly fast, and the breakfast had a lovely variety of dishes that catered to every palate
Stayed in January 2025
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Reviewed: January 28, 2025
Sudhir
India1 review10“A Wonderful Stay With Incredible Comfort”- • Leisure trip
- • Solo traveler
- • Classic Triple Room
- • Stayed 1 night
A hotel that truly understands what guests need—beautiful interiors, quality food, and exceptional service. A flawless stay
Stayed in January 2025
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Reviewed: January 28, 2025
Arsh
India1 review10“A Peaceful and Luxurious Hotel”- • Leisure trip
- • Solo traveler
- • Classic Triple Room
- • Stayed 1 night
I love this hotel it's totally hygienic and all staff are also well behaved. Thank you
Stayed in January 2025
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Reviewed: January 27, 2025
Deer
India1 review10“Good Vibes, Great Stay”- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 1 night
Excellent service very polite staffs and great quality in everything.
Stayed in January 2025
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Reviewed: January 24, 2025
Sharma
India10 Reviews1 helpful vote1.0Very Poor- • Leisure trip
- • Group
- • Classic Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Location is third class
When I reached to location room we’re not available for check in and I have booked online
Stayed in January 2025
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Reviewed: January 19, 2025
Saurrav
India7 Reviews1 helpful vote1.0Very Poor- • Business trip
- • Couple
- • Classic Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
It’s one of the most horrible property I have ever visited- everything was dirty
Stayed in January 2025
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Reviewed: January 17, 2025
Anjana
India1 review10“Perfectly Balanced Between Space and Comfort”- • Leisure trip
- • Solo traveler
- • Classic Triple Room
- • Stayed 1 night
It was perfect stay in the locality with easy access. Recommended.
Stayed in December 2024
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Reviewed: January 12, 2025
Jyrwa
India4 Reviews1.0Very Poor- • Business trip
- • Travelers with friends
- • Classic Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
From a to z worse namely unavailablity of hot water to bath ,drinking water,clean blankets,restaurant,tv remotes finallly we book for bigger room on reaching they give us a smaller room(receipt of payment is not issue to us) on checking out.
Stayed in January 2025
Showing 1 - 25
