Reviews of Crowne Plaza Today Gurugram by IHG 5 stars
Site 2 Sector 29, National Highway 8, 122001 Gurgaon, India
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewVery exceptional.service
Very expensive
Dear Mr. Amitabh, Thank you for sharing your feedback. We are glad to hear that you found our service exceptional. We also appreciate your comment regarding pricing and will take it into consideration as we continue to enhance our guest experience. We hope to welcome you again soon. Warm regards, Gaurav Apte Area General Manager
Dear Mr. Amitabh, Thank you for sharing your feedback. We are glad to hear that you found our service exceptional. We also appreciate your comment regarding pricing and will take it into consideration as we continue to enhance our guest ex… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewexcellent experience
Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Gaurav Apte Area General Manager
Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us aga… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThe location was good, and rates were reasonable... Ambience was good...
1. Staff came in the morning while we had our buffet breakfast and said only to us that only 15 mins left to 10:30 and we were going to close after that, how rude it was. 2. Birthday Cake was supposed to reach in the room at 11/11:30 pm as discussed at the time of check-in with the person Mr. Arpit we specifically asked do we have to remind he said no, but it was reminded again and again at 12 as the cake didn't reach us, and we got out Birthday cake at 12:35 am, how sad is that. 3. Bathrobes had stains of something which I photographed.
Dear Dr. Sandeep, Thank you for taking the time to share your detailed feedback. While we are pleased to know you appreciated our location, rates, and ambience, we are truly concerned about the experiences you faced during your stay. Please accept our sincere apologies for the inappropriate interaction during breakfast, the delay in delivering your birthday cake, and the condition of the bathrobes. This is certainly not the standard we strive to uphold, especially when it comes to celebrating special occasions. Your feedback has been shared with the relevant teams to ensure such lapses are addressed immediately and do not recur. We value your patronage and hope you will allow us another opportunity to provide you with the seamless and memorable experience you rightfully expected. Warm regards, Gaurav Apte Area General Manager
Dear Dr. Sandeep, Thank you for taking the time to share your detailed feedback. While we are pleased to know you appreciated our location, rates, and ambience, we are truly concerned about the experiences you faced during your stay. Plea… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewArjun at the Reception desk provided exceptional service and provided the room for me immediately considering I had come from international traveling and was extremely tired. Commendable
Dear Mr. Chander, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Arjun at the Reception made your arrival seamless and comfortable, especially after your long international journey. We truly appreciate your continued trust in us and look forward to welcoming you back in the coming days with the same excellent service you’ve come to expect. Safe travels until then! Warm regards, Gaurav Apte Area General Manager
Dear Mr. Chander, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Arjun at the Reception made your arrival seamless and comfortable, especially after your long internatio… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewEverything about the location, whether it is place, the ambience, the staff, the food.
Nothing. Everything was good.
Dear Mr. Paras, Thank you for your kind words! We're thrilled to know you had a beautiful stay and enjoyed every aspect of your experience—from the ambience and location to our team and food. It means a lot to us to hear such positive feedback, and we can’t wait to welcome you back again soon! Warm regards, Gaurav Apte Area General Manager
Dear Mr. Paras, Thank you for your kind words! We're thrilled to know you had a beautiful stay and enjoyed every aspect of your experience—from the ambience and location to our team and food. It means a lot to us to hear such positive… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewIt catered for different backgrounds
Corridors on some floors are not thoroughly cleaned it's very good hotel considering that at times it caters for a lot of people
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconvenience during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards, Gaurav Apte Area General Manager
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconvenience during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope yo… Show more