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  5. Reviews of Palette Magarpatta City formerly Emerald Guestimony

Reviews of Palette Magarpatta City formerly Emerald Guestimony This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Magarpatta City, Opposite Seasons Mall, 411028 Pune, India

#190 of 338 hotels in Pune

Guests' Choice

Review Score

Based on 167 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.6

  • Location

    7.6

  • Facilities

    6.2

  • Staff

    6.6

  • Value for money

    6.4

  • Free Wifi

    6.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 18, 2025

    5.0
    If you are travelling alone, looking for a good location, go for it.else not suitable for for families.
    • Leisure trip
    • Solo traveler
    • Classic Triple Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Room cleaning was disappointing. Towels were dirty, bed sheets not upto the mark. The painting on one wall of the room falling apart.

    Location is perfect

    Stayed in May 2025

  • Reviewed: March 14, 2025

    5.0
    Overall okish
    • Leisure trip
    • Couple
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I have to change 2 rooms. 1st room flush doesn’t work on first day!! 2nd Room is not what I booked and not worth the money. Manager was little rude and not able to understand.. 3rd room is good and what we booked but still have light issue (a loose key light setting)

    Location and food

    Stayed in February 2025

  • Reviewed: March 4, 2025

    6.0
    Good hotel but improvement is needed
    • Business trip
    • Travelers with friends
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location is superb ,food is also good, But cleanliness is a issue otherwise everything is fine Hotel must increase the cleaning staff

    Stayed in March 2025

  • Reviewed: March 1, 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Reception and entry feel like the back room of a Restaurent.

    Rooms are new…ish. Bathrooms are clean and there was a balcony!! Dusty but still balcony Staff is helpful and no-nonsense

    Stayed in January 2025

  • Reviewed: February 10, 2025

    6.0
    Fairly o k .
    • Leisure trip
    • Group
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    No room service. Support from the staff for local conveyance was big zero.

    Stayed in February 2025

  • Reviewed: December 11, 2024

    5.0
    Small improvements can lead to better customer experience.
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    You'll find difficulty in locating entrance. No parking for guest. Small rooms, no mirror in the room No in room dining. Toilet was equipped with unique feature, you have to press both buttons together to flush. Shower water pressure fluctuates and cold or warm starts coming randomly. Staff was OK. But they supply limited tea material, water bottles even on asking. No cabs for pick and drop. Small things can improve customer experience.

    Excellent Location, clean bed and linens. Good quality bed, furniture and curtains.

    Stayed in December 2024

  • Reviewed: November 12, 2024

    5.0
    Hotel location is good but food is bad.
    • Leisure trip
    • Solo traveler
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast which includes in the room, is actually in a restaurant which is attached to it. The staff of that restaurant is not good and the food quality also not good. It's better to not include breakfast while booking the Hotel.

    The location is just opposite to Wework and seasons mall.

    Stayed in November 2024

  • Reviewed: October 19, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel stinks like shit! I mean how a new property should feel like? Pleasant and aromatic isn't it? Guess what the hotel rooms were just average and the outer cleanliness was pathetic. They made us use the lift from which they take the garbage and all the workers of hotel were using the same lift i mean if a single women would just get in there it would be so uncomfortable for her cause after all they are the guests isn't it? Reception people don't even know whats going on in the hotel in fact had to ask them for a lot of things which they were clueless. Its just that the property can be improved if the staff is well trained and yes its nothing related with booking.com its all controlled by oyo management! Bathroom eminities were also missing, Its a place with good location thats it!

    Just the location and accessibility to the spots.

    Stayed in October 2024

  • Reviewed: September 6, 2024

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No mirror in the bedroom, no milk sachets only tea n coffee(not available as per staff), small rooms, room service menu improper, food taste is not good

    Good location

    Stayed in August 2024

  • Reviewed: August 28, 2024

    7.0
    First look was great but then the experience nosedived
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom fittings working was horrible and hand faucet was a nightmare. Shower was also going at full speed and low speed on its own. Mosquitoes were there, repellent wasn't kept.

    Good spacious room, nice Krishna restaurant, statue of Krishna, positive vibes

    Stayed in August 2024

  • Reviewed: August 11, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    1 room was stinking horribly. bathroom was stinking. service was poor.

    1 room was fine. not worth the money though. good part was the outdoor small balcony

    Stayed in August 2024

  • Reviewed: August 10, 2025

    3.0
    Bad
    • Leisure trip
    • Couple
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The parking space was bad. Unclean room

    Nothing

    Stayed in August 2025

  • Reviewed: July 25, 2025

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything is bad

    Horrible place to stay, no towels, bedsheets is being reused. Waited for towels until 11.00 AM the next day and it didn't arrive.Even for free the rooms are pathetic, only the reception staff is helpful. Management is unprofessional. I will never stay again

    Stayed in July 2025

  • Reviewed: July 22, 2025

    8.0
    Very Good
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    No Room Service.

    Break Fast package is not worth. Room Service is not available as Restaurant is separate from hotel which is conveniently connected from ground floor.

    Stayed in July 2025

  • Reviewed: July 19, 2025

    1.0
    very poor ! never visit the hotel
    • Business trip
    • Family with young children
    • Classic Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    they must provide even bathroom kit

    very poor

    Stayed in July 2025

  • Reviewed: July 12, 2025

    1.0
    Worst Experience
    • Couple
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    One.of the worst experiences, it ruined our stay. Advise not to visit this place and request booking.com to remove on this listing

    Stayed in July 2025

  • Reviewed: July 11, 2025

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nothing, they cancelled my booking at last time at 5 pm my arrival time was 11 pm of booking date. It was bad experience I had to arrange last minute hotel.

    Stayed in July 2025

  • Reviewed: July 8, 2025

    2.0
    Bad experience not at all value for money
    • Leisure trip
    • Group
    • Classic Triple Room
    • Stayed 2 nights

    The surrounding of hotel was dirty all the waste food was lying around. The entry from parking is filthy, stinky. Linens in the room were not clean. though it looked like the property was new the bedsheets looked old and overused. Locks were not safe they all had similar code and there was no safety lock from inside. This property is not recommended for women travelers.

    The location

    Stayed in July 2025

  • Reviewed: July 6, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not suitable for families

    Not safe for women

    Stayed in July 2025

  • Reviewed: June 29, 2025

    1.0
    Do not Pay the money on counter without crosschecking the room and interior quality
    • Couple
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unhygienic bed quality and washrooms.

    Nothing

    Stayed in June 2025

  • Reviewed: June 13, 2025

    1.0
    Worst experience.
    • Leisure trip
    • Solo traveler
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I have travelled from Jammu to Pune on 11 June. Around 11:45 pm i reached at ur hotel to check -in but the executive at receiption desk told me that "hotel is closed as renovation work is going on". I still waited there till 3 am to get some. Then i have no other option to search other hotels in middle of night to get a stay. This is one of the worst experience one can have.

    Nothing. Worst hotel.

    Stayed in June 2025

  • Reviewed: May 20, 2025

    2.0
    Not satisfied
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights

    Overall service is too pathetic for the price what we have paid. One of the room offered to us was fully stinking. Not enough staff who can serve the guests. Certainly, 3* rating is not justified. Please upgrade your services.

    Proximity to Seasons Mall - which has enabled us to be outside the room -as the rooms were not comfortable at all. As we were in a group of 9, any new booking on last minute was not possible, So we had to stay with what we got.

    Stayed in May 2025

  • Reviewed: May 20, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms didn't have fans and the AC was not cooling properly

    Rooms were nice

    Stayed in April 2025

  • Reviewed: May 14, 2025

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t get the room. Room was allotted to other guest. Staff simply refused to give us a room when I had confirm reservation.

    Stayed in March 2025

Showing 1 - 25

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