Reviews of Emerald Retreat 3 stars
Old Mumbai - Pune Highway, 410401 Lonavala, India
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Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewStaff was polite
Overall it was a poor experience. They do not have full service restaurant and no non veg, when asked the manager he mentioned that they have a tie up with some company and whenever the employees gather for any training the non veg food is organised on request basis. Rooms are also average and felt overpriced. The intercom was not in working condition, for any request we had to call on the mobile number every time. Overall I would say it was not a pleasant experience
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThere is nothing to like any thing they charged me 5340rs and they service was very very very bad the washroom smells like sheet there are khtmal n cockroach in the room the room must be around 1800 to 2000 but they charged me 5340 don't waste your money don't go there better you find some best hotel at reasonable prices
There is nothing to like any thing they charged me 5340rs and they service was very very very bad the washroom smells like sheet there are khtmal n cockroach in the room the room must be around 1800 to 2000 but they charged me 5340 don't waste your money don't go there better you find some best hotel at reasonable prices
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewRoom cleanliness
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewFood was fine
Hotel room was fine beds were untudy and unclean we had to ask them again to clean but still same,, bathroom was horrible, it like public bathroom
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewReviewed: 18 July 2024 · Stayed in July 2024
Verified reviewDecent room size, good quick service
Cleanliness was not great and very poor breakfast
Reviewed: 26 May 2024 · Stayed in May 2024
Verified reviewReviewed: 19 May 2024 · Stayed in May 2024
Verified reviewReviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 21 April 2024 · Stayed in March 2024
Verified reviewIn the end we didn’t stay here, because the staff was rude at the checkin. And we couldn’t pay with card. Also the lobby wasn’t really welcoming.
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewReviewed: 2 March 2024 · Stayed in February 2024
Verified reviewReviewed: 26 February 2024 · Stayed in February 2024
Verified reviewNeat, clean, good location,helpful staff
Must provide face towel with bath towel