Reviews of Four Points by Sheraton Srinagar 4 stars

Friendliness of Staff Services provided by Farooq and Sharief Breakfast options to cater to every palate and allergy restrictions Custom breakfast provided by Chef Vinod and Chef Waseem Room size was quite big Kashmiri welcome drink provided upon request

Nothing

A Safe Haven Amidst Chaos – Heartfelt Thanks to Four Points by Sheraton Srinagar We had a wonderful and safe stay at Four Points by Sheraton, Srinagar, during what turned out to be a very tense time in the region due to the unfortunate terrorist attack on tourists in Pahalgam. Despite the alarming news, the hotel ensured absolute safety and comfort for all guests. The staff was calm, professional, and extremely reassuring, which helped us stay composed and secure throughout our visit. What truly touched our hearts was the warmth and compassion shown by the hotel team. Understanding my mother's medical condition (she is diabetic), they graciously allowed us to cook a specialized Bengali meal in their counter kitchen — something you rarely find in most hotels. It wasn’t just hospitality; it was humanity. As an added gesture of kindness, we were upgraded to a more spacious and comfortable room, which made our stay even more memorable. In a time of distress, Four Points Sheraton didn't just provide accommodation — they gave us peace of mind, emotional comfort, and a feeling of home. We are deeply grateful to the entire team and will cherish this experience forever. Highly recommended for families seeking safety, sensitivity, and exceptional service in Srinagar. Stayed : 21.04.25 to 24.04.25

No SPA facility.

The only thing I like was the morning Breakfast buffet.

I was expecting bathtub in the washroom, room attached with balcony, location of the hotel should be near by the dal lake or local market, view side room, etc and more.

Friendly staffs.

Not value for the money. Very high value.

Hotel guys call and cancel our stay in less than 6hrs of stay!!! And worse, they try to accommodate us in an alternate hotel which is inferior and bad location. We had to arrange an alternate at such a quick notice. Would never attempt to book at this hotel again!

Mr. Pandya - head of chef is stands out who was kind enough to go extra mile to resolve the issues.

1. even though we informed prior checked in took 3.5 hrs. 2. Customer Service is not equipped with to take care of address even basis issue.

The rooms were good. Ideal location. Most importantly the staff were extremely courteous. I have to call out two names. Ishfaq from the restaurant was extremely cordial and willing to go the extra mile for the comfort of the guests. I had an issue with our air ticket which meant I had to speak to the airline customer care number. My mobile though post paid wouldn’t work, neither would the call get connected from the landline of the hotel. Rayees from the front office offered his personal mobile to make the call - what I’d call customer delight. Not being able to make that call would mean cancelling one leg of our travel. A big thank you to Rayees.

With all IDs submitted, the hotel not allowing guests to make calls to numbers such as an airline office cannot be accepted whatever is the excuse. The IT guy informed me he has to get an approval from management - which by all means was unacceptable. A CIO approval is not required for a guest to make a call. Didn’t expect such a response from a Sheraton property. The front office staff was extremely courteous but such policies impact the good services offered by the staff.

One of the good properties of four points we have stayed at.

Excellent Hotel with friendly welcoming staff .with all the facilities and 5 Star 🌟 would provide .

Only the front staff

They cancelled my booking and despite my repeated attempts the reservation manager failed to even speak with me. Thank god the front staff was little understanding. I ended up booking a cheaper and much better hotel

The front staff/gate staff is the only saving grace for this property

The property is located in a really inconvenient and bad location. The rooms are average and are not worth what they charge. There is nothing around the property, not even a single shop. The property is extremely over priced, you are better off booking a hotel in front of dal lake - so many options. This property also cancelled my 1 days booking without any reasoning. Their reservation manager shaista is a nightmare to deal with, who doesnt care if you have a place to stay or not. I had 3 days of booking with them and they just randomly cancelled 1 days booking. So i stayed with them for 2 days.