Major problem in plumbing. Room noisy because of outside generator

Rooms clean. Cheap

Stayed in July 2025

Office Staff were not at all pleasant

.

Stayed in July 2025

Room was average A C was below average Breakfast was below average Overall below average stay

Nothing in specific

Stayed in June 2025

Lack of cleanliness.

Did not have breakfast. Good location for business visitors.

Stayed in March 2025

Room facilities are not good.

Staff were OK

Stayed in February 2025

Room are pretty old and in poor condition. Electrical switch covers are missing and gives a poor feeling. Switches are interconnected and creates confusion. Bathroom is poorly lit. Not befitting a Tata ownership hotel. This message should go to IHCL. I stayed in Pondicerry Ginger and it's a much better infra hotel with positive staff behaviour. Even restaurant staff behaviour is poor. May be over booking is the reason.

Breakfast is OK by chenai standard.

Stayed in February 2025

There was no phone in my room, cleanliness could be better for the charges

Stayed in January 2025

The room was a bit too small, we get bigger rooms at good hotel properties, the toilet flush was broken, there wasn't much space to move around with 2 people staying together, there was a shaft outside the window. the lighiting conditions could've been better. the duct under the bed and over the false ceiling in washroom were partly open. it looked suspicious so i had to check and close it myself. when it was made aware that the reservation is for 2 people why they kept only 1 towel. there was no toothbrush kit provided. no indoor slippers. considering the price i paid i expected these at the least.

The toilet flush was broken, the plumber came and replaced it promptly with a nice smile.

Stayed in November 2024

Too warm even when air conditioners are working. Facilities and cleanliness of room is poor compared to the money being charged.

Some staff are good and polite

Stayed in September 2024

Size of room , dimly lit,

Ok

Stayed in October 2024

Rooms.

Reasonable breakfast.

Stayed in September 2024

The internet was not good and there were problems in my 6 days of stay like no water at night, ac not cooling for any room due to problem in the cooling gas.

I like the staff nature and their service and respect towards the guests. The only thing was that the price was not worth as per the room size and amenities.

Stayed in August 2024

Room is small.. but the issue is that the AC vent was super noisy. Very poor noise isolation in general. Could not get a sound nights sleep..

Breakfast is good..

Stayed in August 2024

Finding the path to the hotel was a major pain. Toiletries were not made avaialble in room. There was only 1 towel, no tooth brush, no shaving kit - had to call for everything and service was also very late.

Cleanliness was good, area was peaceful.

Stayed in August 2024

Hard to reach location and room size is very small. Registration process is a bit lengthy.

Staff were helpful in assisting for any help required

Stayed in August 2024

The property doesn’t have all the rooms with sunlight and clear ventilation. I had booked a room which said - super saver. But it did not mention what that means as a super saver room. Then I was showed a room which had no window. I refused to stay in a room which doesn’t have a sunlight or open air ventilation. So then I paid extra money and got room upgraded. This is cheating according to me. I don’t approve of such practices. But the hotel staff was good and did the needful. Apart from the above mentioned experience I had a good stay.

Stayed in August 2024

Staff is not trained it seems, systems were not working at times, even if we ask for water bottle in reception that communication is not passed to staff, we need to follow up

Location was not good and no options to roam around,this hotel is only for official purpose Smelling in the corridor as this lodge is in 11th floor and ventilation

Stayed in August 2024

Service is very very poor at the restaurant. Food is served after 45 minutes upon order. No staff Reception response is very poor. Nobody attends if call is made from room

Nothing much

Stayed in July 2024

The bed/ linens were not completely clean. The guest had to call the stffs multiple times to set TV. I had a query regarding payment whih was not addressed appropriately

Location is accessible, Food spread was decent

Stayed in July 2024

the air conditioner in the room was not working and the staff took very long to find an alternate room. They were trying to tell us to adjust in a room with no ac in the Chennai heat, and only gave us a new room after a lot of insisting. This was not upto the mark of a room which cost 4000 and the Ginger brand in general.

location and breakfast

Stayed in July 2024

Room was very small. Very narrow space around bed. They really don't care about customer. Anything you ask comes after a long time

Location is great for people who want to visit IITM

Stayed in July 2024

TV was not working and they said set top box issue but when asked thy didn’t change it None of the staff speaks regional language (Tamil) or sometimes even english was a issue House keeping was never offered, had to call every time whenever cleaning or change was required

Location

Stayed in July 2024

Don't believe the picturs, it's not 11flr hotel. It's a hotel in 11th flr only in some research center. Phone doesn't work, requeated many times, so every time I need food or anything had to go to reception. Rooms are compact with a small window. 3k+ per night is not worth.

Staffs are good

Stayed in June 2024

Food quality is not good. Overall room condition and maintenance is really bad.

Staff was good. A service staff called sayan was helpful.

Stayed in June 2024