There wasn’t any choices for kids. Most of the food items were spicy which my child couldn’t eat.

I really like the breakfast buffet system.

Stayed in February 2025

Nothing

After checking in I realised that the chalet was incompatible with my degree of mobility as the washroom was two flights of stairs from where the bed was. When I escalated this to the manager the entire team at Summit Grace collaborated with their other facilities and arranged relocation to a Summit Oakden for the entire stay. I feel overwhelmed by this incredible flexibility and want to convey my gratitude to the entire Summit group for going above and beyond.

Stayed in February 2025

1.Rooms are not soundproofing. 2.Staff are not properly trained

View from room balcony

Stayed in January 2025

OH the location. 1.7 km hilly road from Mall Road/Chowrasta (city center). Can be gotten down but impossible to climb up. The only way is by car, which costs 500 rupees from the Hotel to Mall Road.

Amazing, incomparable view of Darjeeling, Hills, Clouds, Long Pine Trees, Tea Garden, and the curved road underneath from the hotel balcony. Heard the Adhan but didn't see the Mosque. The whistle of Toy Train was also heard from the hotel, but couldn't see the train. Moderate breakfast and dinner but meets the need but service is good.

Stayed in September 2024

The heating was terrible and the weather was really cold. The bathroom was small and never dry. Just 2 towels and non for your hands and feet when you're out of the shower. The breakfast was a decent one, but not many options. Poor facilities. The view is good. And that's all. The cabs don't know where this hotel is located.

The staff was a really good one, always looking for a good stay.

Stayed in December 2023

There was an unpleasant smell coming from the drains - leaving the bathroom door closed overnight meant it seeped through the ceiling where the bed was, and you were hit by a wall of smell when you opened it in the morning . When we mentioned this we were given air freshener spray which helped a bit but didn't exactly solve this. The location I can see might be difficult if you have less mobility or you are there for a longer stay - after rain the walk could be slippy and I can imagine it would get tiring doing the long walk or shelling out for taxis. The biggest downside for us staying in December is it was *very* cold. The main building and the rooms were basically uninsulated (all the staff were wearing coats indoors), with only a small low voltage air heater to heat up a whole chalet room itself, which didn't really do much. We were advised it wasn't possible to have two fan heaters due to the power needed. You can ask for a fire to be built, but it's rs/1500 per fire which for us lasted about 2hrs, then the room is cold again. I don't want to over labour the point here as I imagine in the summer this isn't a problem at all - I'd say look at what temperature it is in Darjeeling when you're visiting and decide if you'd be OK camping in about that temperature. Finally, reasonably niche but if you're over 175cm you'll find some of the areas (including the shower) are too low for you.

The location for us was great in that as well as enabling that view it was away from the noisy honk-honk of the busier roads, but a perfectly pleasant approx 20 min walk into the centre, and a short cab ride back if you couldn't face walking up the hill.

Stayed in December 2023

Location of hotel very far with very steep road and taxi drivers refuse to come on rainy days

Magnificient view of Kenjenjunga peak from my room.

Stayed in September 2023

room, and it’s condition

The food of the restaurant and the hospitality of the staff

Stayed in May 2023

The restaurant was too small, and room service food took forever to be served.

Clean and beautiful rooms, friendly staff, decent food, basic amenities included.

Stayed in May 2023

small bath rooms

terrace

Stayed in February 2023

The property is very old and refurbished. The bathrooms are stinking/bad odours may be because old drainage system. It gives very unhingenic feeling. This issue may be probably beyond property owners control.

The View is ultimate. Upon complain about room size and bad smell of bathroom, the manager gave us big room (suite), without any extra cost.

Stayed in February 2023

Small rooms, “dynamic rates”, the Suite we booked was not comfortable and we had to shift to deluxe room but no discount

View of Kanchenjunga as it is located higher

Stayed in November 2022

1. Bathroom could have been better with a mirror at wash basin. 2. The 3rd bed just below the stairs was a bit claustrophobic.

The view of Mt. Kanchenjunga from balcony was mesmerizing. Also, the cab facility provided for local site seeing was very helpful. Food and overall service was good.

Stayed in November 2022

worst food bad food qulity

room bed

Stayed in September 2022

Very small room with high price ,food price also too high .

View from hotel room is too good .spa is nice stuff behaviour was so so

Stayed in September 2022

The room was poor- the windows didn’t close, plywood on a section of floor,the shower didn’t work. The breakfast wasn’t for European taste. All in all terrible!!

Nothing- wish to complain that the booking.com description was no where near a true fact!! I have used you everywhere l have been in the UK and the USA and been happy with the service but not this time. The hotel was so poor that l checked out a day early. I used your services in Siliguri at the Courtyard by Marriott instead-very good. So you see l have incurred a lot of additional costs and l feel l should be recompensed for not only the hotel, but also the additional taxi costs. Social media has a lot going for it !!

Stayed in March 2025

Lack of heating in communal areas. We ate dinner in jacket and bobble hats to keep warm. (A fan heater was provided in the room) Menu was very limited.

It was quiet, so we slept well.

Stayed in February 2025

Staff

Location

Stayed in February 2025

It was technically my first visit to Darjeeling , the first being when I was a year old so cannot remember, and now I'm 49. The hotel isn't close to the mall...it's way is steep . it's actually close to the famous St Paul's school. I really had a peaceful rest and comfort in a most scenic atmosphere I was searching for. The staff is excellent, polite and friendly.

Stayed in March 2024

Food was awful . We have taken dinner on 27th Oct 23 . Food not properly cooked.

Property view

Stayed in October 2023

Good

Stayed in October 2023

Location

N/A

Stayed in July 2023

NA

The behavior of the hotel staff was unexpectedly good. Really enjoyed their hospitality

Stayed in June 2023

I was booked a car from hotel manager for hotel to NJP hotel manager confirm me Rs. 6000 for hotel to NJP station drop and I agree and confirm also all set my car coming time 9:00 am then I call the manager 9:05 am where is my car then he said car high demand that why little delay then 9:30 he said car price Rs. 8000 if you confirm then ok otherwise you check yourself

This property so far to mall road

Stayed in May 2023