Reviews of GUNTAS RESIDENCY 3 stars

I booked three rooms, bedsheets , pillows and quilts were not clean even dirty stains on them. There was no toilet paper and soap in the washroom. The washrooms were not clean and the bad smell came up.

The property staff were helpful and tried to provide all the information.

Overall experience was good, but it would be very good if this hotel work on cleaning part.

- The staff were helpful - when we couldn't get the A/C to work they explained how to do it, they sold us a water bottle when we asked for it and helped us arrange a taxi when our Ubers kept cancelling/trying to scam us. - The hotel was an 8 minute walk from the Golden Temple

The experience was overall unpleasant. However, for a one night's stay it was passable because of the location near the Golden Temple. - The hotel room was not very clean. The shower felt disgusting to step into because it had some kind of orange stains on the floor. There was no toilet paper (just a bedet fixed internally in the toilet). There were cracks on the walls and paint was falling off. When we accidentally peeked inside the pillow case, the pillow inside it was a dark grey colour from the dirt it had seemingly accumulated over the years (although the pillowcase and duvet themselves were clean) . - The shower head was not working. We did not inform the hotel because it was midnight when we realised and it was only a one nights stay, so maybe they would have fixed this, but not sure. - There were no windows in the hotel room and the room was tiny. It looked much more ragged compared to the pictures. - The hotel was located on a very narrow dusty street which was unpleasant to walk down. All the Ubers in the area were out to scam people, sending their phone number in the messages and trying to get us to pay them outside of the app. You can trust the transportation this hotel offers - if you are staying here, use it instead of Uber.

Staff was polite, good and very helpful

I booked a room for two people but the room is too small.

Small rooms but all in all good

Staff behaviour and services provided

Nothing at all

Everything about the accommodation. Dirty room, dirty bathroom, dirty bedding. So I ended up staying there for about 7 hours. I didn't even bother to have breakfast. I was charged more than I booked it on Booking.com. No receipt for the payment was given. There was no explanation for overcharge or absence of any receipt.

Nothing

Room was very small. You will not get even standing space after bed. Staff is rude. They will look at you as you have stolen something from them.

Owner was very co-operative & helpfull.

Room is very small, 1st day we didn't get hot water, 2nd day it was to hot hot & cold mixture was not working. Last day we have to use immersion rod to get hot water. They mentioned in side distance from golden temple is 300 metre actually it's more than 800 metre. A/C remote was not available during my entire stay.

We didn't land until after 11 pm - and arrived at the guesthouse after midnight. The staff was super welcoming and waited for us. The communication beforehand was excellent and made us feel safe to arrive this late in a foreign country. It's really close to the Golden Temple, and you will find the most amazing food and chais just a few footsteps away. They lock the doors in the guesthouse at night and have night-time staff staying in the lobby.

The room, and especially the bathroom, could've been cleaner, but we still felt comfortable. The walls are very thin. The room looks bigger on the photos.

Basic yet comfortable and they have a lift which is great as it's not very common for smaller hotels in India. Hot water worked fine with good pressure. Location is a 4 minute walk from the Golden Temple and a range of lovely markets. The hotel does not have its own restaurant but you can order tea or coffee to your room which they will provide at a charge and they have an arrangement with a nearby restaurant where you can order and have food delivered. We did try this on our first night there and the food was great. The front desk staff helped us arrange a driver to visit the Wagah border. We found this very helpful and more reasonably priced than other places we enquired.

This is not feedback about the hotel specifically but rather on getting there. Once you get a cab or auto from the airport, train or bus station, you must call the hotel and allow your driver to speak with them for precise directions as Google maps wasnt too helpful. Hotel is located in an alleyway so it is rather narrow but ubers can come right up to the door so insist that your driver does so!

Nothings

Location is not god

Location

Cleanliness