Exceptional hospitality and great ambience. Shagufta, Riyaz, Washim, Guddu were incredibly helpful and took care of each and every need.Overall it was a fantastic stay.

Stayed in August 2025

Limited options for breakfast.

The location, the service and the food.

Stayed in August 2025

The clearing of trays after in room dining is an issue. The trays are not cleared even after 10 hours after you kept them outside your room. The housekeeping staff which cleans the washroom replaces one less towel every day. We were in triple occupancy but after cleaning only 2 towels were kept on both days in spite of telling the staff that we need 3 towels since we are in triple occupancy. Area of improvement - Ordering in room dining Western dishes eg Grilled fish in butter garlic sauce , the bill gives the same name but the dish is served - grilled fish with a yoghurt based sauce ?? The goshtaba in restaurant was excessively sour.

Fortune Heevan Srinagar is a luxuriously built property with big sized, clean rooms with comfortable mattresses and pillows. The complimentary breakfast has a wide variety of foods & the south indian items like upma, uttapam, dosa,idli are excellent! The staff and services during breakfast at the restaurant are very attentive. One staff Siraz desrves special mention.. You also have a complimentary high tea around 5 pm with excellent pakoras & sandwiches etc.

Stayed in April 2025

Nothing

Service rooms and location

Stayed in April 2025

Amazing property and Amazing Staff.

Stayed in April 2025

This resort is a little isolated from city and attractions. Nothing within walking distance. The split level room isn't my taste, not suitable older person - risk of falling.

The Staffs, very attentive and helpful. The resort style hotel is nicely furnished with high quality materials. The breakfast is very good, the staffs more than willing accommodate any request we made.

Stayed in January 2025

Hot Water availability was a big concern.. with the cold weather outside the need for hot water in the shower was a must. But the water was lukewarm

Food and the support staffs were very helpful

Stayed in December 2024

The location of the hotel was far off from the lal chowk and main attractions of Srinagar..

Our stay was exceptional, largely thanks to the outstanding hospitality provided by Mr. Arif. From the moment we arrived, the staff greeted us with genuine warmth and enthusiasm, making us feel right at home. Mr. Arif went above and beyond to accommodate our requests. It was evident that the staff genuinely cared about our experience and were committed to making our stay as enjoyable as possible. The dining experience at Earthen Oven was a highlight of our stay. We enjoyed a memorable dinner at the hotel’s fine dining restaurant, where the quality of the food and the attentive service combined to create a truly memorable culinary experience. The attention to detail in both the food and the dining environment was exceptional.

Stayed in August 2024

Food was delicious, staff very courteous

Stayed in July 2024

Traffic Jam on Boulevard street to reach the property.

Very good, neat and clean property. Excellent hospitality, breakfast and food facility.

Stayed in June 2024

Location and layout rendering cozy feeling, having nice spa and facilities

Nice cozy hotel with walking distance to Nishat Mughal Garden and Dal lake and tourist area. Tasty food served in 2 restaurants. Courteous helpful staff.

Stayed in April 2024

Nothing,should be some problem in wash room.

Smart hotel Everything should be managed nicely.Staff is vary friendly ,Shagufta she is in cafe vary nice.

Stayed in November 2023

The hospitality staff at the hotel is exceptional. Special call out to Riyaz and Zubair !

Stayed in October 2023

Staff was very friendly, efficient and helpful. Breakfast was good

Stayed in August 2023

Wish the gym opened earlier in the morning before guests left for daytrips

1. Lovely ambience with authentic historical Kashmiri decor and antiques. Great tea lounge, library, restaurants, live Kashmiri music 2. Modern facilities: well-equipped gym wuth battle ropes, kettlebells, badminton, table tennis. Nice spa 3. Great location: close to Dal Lake, the Mughal gardens Shalimar and Nishat gardens, KCI emporium which is a reasonably priced handicrafts emporium with weaving demos 4. Amazing Food: Great choice of restaurants with a authentic Kashmiri,Indian and international options. We liked the Kashmiri wazwan options at Earthen oven and the array and live station at breakfast 5. Great complimentary food: The welcome drink kehva with spices and sliced almonds was one pf the better lehva we had. And the daily complimentary high tea had masala chai, pakodas and samdwiches etc

Stayed in July 2023

Very beautiful property.. they have maintained the cultural charm of Kashmir with all modern amenities. Rooms are very well ventilated and warm. Mr Irfan Mir, GM and Mr Imran were very courteous and quick in their response. Their warm and personal touch made our stay in Srinagar memorable. The women staff at front desk and restaurant deserve special mention for their warm and courteous care towards my spouse and kids. I convey my heartfelt thanks.

Stayed in May 2023

0 blemish

The Staff were very well trained and extremely professional. The service you get at this hotel is second to none, probably the best service I have had at any hotel. Worth every penny you spend.

Stayed in May 2023

There is nothing which I did not like

Excellent location, excellent service and excellent food!

Stayed in May 2023

Each and every thing. Property, facility, excellent behaviour of the staff, specially restaurant.

Stayed in April 2023

shower room, very congested

It’s open ness,good lawn

Stayed in April 2023

Very Indian , was expecting an international spread .

Stayed in February 2023

Resort , food, hospitality, rooms

Stayed in July 2022

Food can be improved - breakfast is better in many other hotels for this price

Stayed in November 2024

It's a comfortable family resort with a nice reasonably priced spa and great amenities. Food super delicious! Some of the staff don't speak hindi or English much but overall it was a great experience.

Stayed in June 2024