Reviews of Holiday Inn Katra Vaishno Devi by IHG 4 stars
RLDA Plot, Katra Railway Station Road, Reasi, 182301 Katra, India

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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewLocation is near to the railway station and staff was polite and proactive and listen to our request. Stay was comfortable and peaceful. We did not take breakfast during our stay.
Food was expensive.
Dear Valued Guest, Greetings from Holiday Inn Katra Vaishno Devi!! Thank you for your valuable feedback and taking out time to share your experience on the social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Holiday Inn Katra Vaishno Devi. Warm Regards Gaurav Sharma General Manager
Dear Valued Guest, Greetings from Holiday Inn Katra Vaishno Devi!! Thank you for your valuable feedback and taking out time to share your experience on the social platform. All of us are delighted that we could ensure a comfortable stay dur… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation , Food n Atmosphere
No free Drop to Banganga
Dear Valued Guest, Greetings from Holiday Inn Katra Vaishno Devi!! Thank you for your valuable feedback and taking out time to share your experience on the social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Holiday Inn Katra Vaishno Devi. Warm Regards Gaurav Sharma General Manager
Dear Valued Guest, Greetings from Holiday Inn Katra Vaishno Devi!! Thank you for your valuable feedback and taking out time to share your experience on the social platform. All of us are delighted that we could ensure a comfortable stay d… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe location of the property is perfect , there is a mall and railway station next to it making it really convenient. I check-in at the hotel on 10 Aug 12pm.. the front office staff who was there at the time she was really sweet and kind . I don’t remember her name but big thanks to her for making out stay really comfortable
Dear Valued Guest, Greetings from Holiday Inn Katra Vaishno Devi!! Thank you for your valuable feedback and taking out time to share your experience on the social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Holiday Inn Katra Vaishno Devi. Warm Regards Gaurav Sharma General Manager
Dear Valued Guest, Greetings from Holiday Inn Katra Vaishno Devi!! Thank you for your valuable feedback and taking out time to share your experience on the social platform. All of us are delighted that we could ensure a comfortable stay d… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewFood was decent not very great.
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn KATRA VAISHNO DEVI. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Gaurav Sharma General Manager
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn KATRA VAISHNO DEVI. I would like to start by apologizing to you for not meeting your expectations. We st… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewBreakfast was decent
Both rooms had A/C problem and not cooling rooms below 26deg celcius. Basic things were missing in toilet and had to be asked. Staff didn't help in getting a room at higher floor inspite of asking for it. Reception staff wasn't helpful at all.
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn KATRA VAISHNO DEVI. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Gaurav Sharma General Manager
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn KATRA VAISHNO DEVI. I would like to start by apologizing to you for not meeting your expectations. We s… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified review