Breakfast

Stayed in August 2025

Location

Food and staff

Stayed in August 2025

all good

Stayed in August 2025

Nothing in particular

Location , staff behaviour and good

Stayed in August 2025

It was a very pleasant stay. Its truly a 5 star as per international standards. The rooms are spacious and clean and what really made the stay pleasant was the very welcoming staff, who were friendly and accommodating. Special shout out to Parthob, Santu,Kiran, Chef Amir. We had a small incident at the hotel and it was handled with great professionalism and calmness by the Manager Mr Ruban Das, his attention to details and his calmness and professionalism made everything smooth. If i would came to chennai, i would stay here again

Stayed in August 2025

Not much to pen

Great stay. I was very happy the way the staff and management handled the emergency situation in the hotel. Special thanks to Mr. Varun Pandit and Barnali and many more. Starting from the ground floor security to the top everyone is very friendly. It's a pleasure visiting there again and enjoying the hospitality . Keep up the good work.....All the very best.

Stayed in August 2025

Room was smelling bad like some kind of chemicals type of chemical. same case for lobby as well. Fresheners were near to lift area.

Spice haat restaurant was awesome. Very good food all the staff at the hotel was very helpful.

Stayed in August 2025

The hotel has started to show its age, on the first day of my stay one of the lights didnt turn off, I had to call the maintenance team of the hotel to repair it, the staff was very attentive and corrected it quickly, on the second day the phone didnt work and again the staff had to come to rectify it, it clearly shows that the hotel is getting old and needs some major overhaul of electrical systems.

Luxurious hotel, fancy in all respects, great facilities and very attentive staff.

Stayed in July 2025

Breakfast

Stayed in July 2025

Property was fully booked and too crowded on my first day

Room

Stayed in July 2025

Excellent staff. Special thanks to stuti of customer service and Ram of concierge/ taxi counter.

Stayed in June 2025

Wasn't anything I didn't like

Everything

Stayed in June 2025

At 4 pm I wanted to have inroom dining and to my supriise they mentioned nothing available except pizza and burger only. Being a 5 star hotel I anticipated to have all main menu all time. Something the hotel need to look into especially for those traveling from overseas on different time zone . Capacity was high on certain days for breakfast but the team was not prepared - shortage of plates and cups for 30 min on floor for customers for breakfast which I did raise the concern to the manager on duty. (Photo attached )

Room service staff Vijay, Amarthnath, Issac, Amarnath and Niranjan was awesome and very polite. Management should look into rewarding them.

Stayed in June 2025

Beneath the tile leak from the bathroom the door passage

Good

Stayed in May 2025

This is my second staying in the hotel. But this time I have been given a good view room but the room was not cleaned thoroughly. The bathtub was terrible. Also, the AC was not working fully even when they tried to address it. The room service was too slow to give an accessory we asked for after the arrival. It took almost 5 hours to get us what we asked.

Good location

Stayed in April 2025

Checked in at night and reception told us they can help us book a taxi for us in the morning, and to just call back in the morning for it. When we called in the morning, they said they couldn’t do it for us. It was unpleasant to deal with when we were told initially that they could help. Service could be better on this.

1. Good security to ensure safety. 2. Courteous and polite staffs. 3. Comfortable and clean room. 4. Central location.

Stayed in March 2025

Food ans staff

Food was not up to the expectation

Stayed in April 2025

I am writing this review with immense gratitude and appreciation for the incredible hospitality extended to us throughout our stay. Each day spent at your hotel was made memorable and cosy, far beyond our expectations, thanks to the dedication and excellence of your staff. A special mention must be made of Housekeeping staff B. Simon, whose thoughtful and meticulous care turned our room into a sanctuary. Every day, we returned to beautifully arranged beds and a refreshingly serene atmosphere—his consistency and attention to detail were simply remarkable. Our heartfelt appreciation also goes to Srijita, your outstanding Guest Relationship Officer. Her professionalism, warmth, and sincere efforts to ensure our comfort made a profound impact on our experience. She truly embodies the spirit of exceptional hospitality. Breakfast every morning was a delight, thanks to the excellent service from Mrindi, Kartik, Arindam, Sahil, Sweety, and Jeni. Their cheerful demeanor and attentive service brought so much joy to the start of our day. Lastly, I must highlight the impeccable service at the lounge area, where Aridya (unable to recall) ensured everything ran seamlessly. Her extraordinary sense of hospitality and charm elevated our entire stay. In my sincere opinion, Simon, Srijita, and Ariya are invaluable assets to your establishment. Their pleasant gestures, positive attitudes, and dedication have not only made our stay unforgettable but have left us with a lasting impression—and a strong desire to return. Thank you once again for making our stay at Hyatt truly exceptional.

Stayed in April 2025

Disappointed not to be informed pool was closed for duration of our stay

Bed and rooms very comfortable

Stayed in April 2025

The hotel should not offering 3 to 1 room (which was advertised as 46 sqm which is usually more than sufficient for 3) when it cannot accommodate 3 comfortably. However how the staff on the ground dealt with the matter speedily made the stay enjoyable.

I booked the hotel for 3 to share a room. In fact I was also made to understand that an extra bed could fit within the room. However when we tried to fit the extra bed in, there was no room to move. I brought in up with the assistant manager Kartik who immediately offered an upgrade at minimal additional costs.

Stayed in April 2025

Rooms can be renovated a bit more

Breakfast spread was superb, staff were friendly and helpful. Special mention to MR. Sahil Sen , Mukund and Sweety who were quite warm and helpful specially when visiting dinning hall for meals

Stayed in March 2025

There wasn't much to dislike... The hotel has been one of the best i have stayed in Chennai

The rooms were big and spacious and very very comfortable.. the guest service was very prompt. The morning breakfast buffet had an excellent spread as well. The staff was very helpful... I remember Sweety and Kiran took really good care of us

Stayed in March 2025

The mini fridge was empty Temperature of the air conditioner was fixed, therefore could increase or decrease it Hair dryer was not working

The choice of breakfast was excellent

Stayed in February 2025

In room dining menu is limited.

Peaceful and clean

Stayed in March 2025