Reviews of Hyatt Regency Gurgaon This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
New Delhi NCR NH 8 Sector 83, 122004 Gurgaon, India
#161 of 386 hotels in Gurgaon
Guests' ChoiceReview Score
Based on 266 hotel reviews
7.5Score breakdown
-
Cleanliness
8.1
-
Comfort
8.3
-
Location
7.8
-
Facilities
7.8
-
Staff
7.9
-
Value for money
7.5
-
Free Wifi
8.1
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: August 3, 2025
Deepanshu
India2 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 2 nights
- • Submitted from a mobile device
We booked spa one day before still they were asking us to change the timings at the last minute. When we reached at the scheduled time, still we had to wait there. Better organisation is needed there.
Room was of good size, great buffet options. Kitchen and restaurant staff was very helpful and courteous
Stayed in August 2025
-
Reviewed: July 29, 2025
Vijayant
India1 review9.0“Very Good”- • Business trip
- • Family with young children
- • Twin Room - Club Access with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 3 nights
- • Submitted from a mobile device
May provide a comb among the toiletries.
Courteous staff. Very good spread of food. In the bathroom with the room, the hotel can provide a comb also for those who do not carry their comb. It would not cost much. I like the location because it was near to my work place which I had visit, I e., Manesar and Amity University Gurugram.
Stayed in July 2025
-
Reviewed: July 12, 2025
Esther
Tanzania2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Twin Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast doesnt suit international guests. Only saves indian food
Stayed in July 2025
-
Reviewed: June 8, 2025
Balaram
Nepal6 Reviews9.0“Comfortable stay with great service and food, though the Wi-Fi experience left room for improvement”- • Leisure trip
- • Group
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 4 nights
The Wi-Fi service could be significantly improved. In this day and age, fast and reliable internet is considered a basic necessity, especially for travelers who rely on connectivity for work or communication. Being asked to pay extra for a premium connection was quite disappointing and did take away from the overall experience. We sincerely hope the management considers offering better, complimentary Wi-Fi to match the otherwise high standards of the hotel.
Excellent service and a wonderful stay. The room was very clean and comfortable, and the breakfast exceeded expectations—fresh, flavorful, and generous. Highly recommended!
Stayed in June 2025
-
Reviewed: April 7, 2025
Binaya
Nepal1 review9.0“Very pleasant and exceptionally good place to spend time”- • Leisure trip
- • Family with young children
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 3 nights
- • Submitted from a mobile device
The concierge department did not show up during departure from the hotel room regardless of multiple call to them
The cleanliness and staff’s behavior
Stayed in April 2025
-
Reviewed: March 15, 2025
Lalita
South Africa5 Reviews8.0“But surely visit the property again excellent choice for vegetarians. Location of the properties exc”- • Leisure trip
- • Family with young children
- • Twin Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 2 nights
- • Submitted from a mobile device
At arrival, staff wasn’t fair where I was standing on the queue after a long flight and somebody just barging and they saw me, but they still served the other people that was a bit of a issue but got on wait sorted. I would like to have a statement invoice to email to me for my stay.
Excellent breakfast vegetarian varieties was great
Stayed in February 2025
-
Reviewed: March 10, 2025
Amandeep
India2 Reviews8.0“Short and enjoyable”- • Leisure trip
- • Family with young children
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
The service was pretty slow..we had to wait for min 2-3 hrs after we call guest services for stuff.
The infrastructure and amenities were good
Stayed in March 2025
-
Reviewed: February 21, 2025
Nimish
India8 Reviews9.0“had a comfortable stay”- • Business trip
- • Group
- • King Room - Club Access with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 6 nights
Swimming pool was not operational.
Breakfast was excellent.
Stayed in January 2025
-
Reviewed: February 16, 2025
Yogesh
India1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 2 nights
- • Submitted from a mobile device
The response from guest services or other numbers as most of the time no one was attending.
Breakfast was good.
Stayed in February 2025
-
Reviewed: February 1, 2025
Mohnish
India3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
Location and facilities
Stayed in January 2025
-
Reviewed: January 22, 2025
Rajesh
India2 Reviews8.0“It was good”- • Business trip
- • Couple
- • Twin Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
Location
Room
Stayed in January 2025
-
Reviewed: January 17, 2025
Tyagi
India2 Reviews1 helpful vote7.0Good- • Business trip
- • Group
- • Twin Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
breakfast is not up to the mark i think.
room is very good with highway view
Stayed in January 2025
-
Reviewed: January 10, 2025
Mukesh
India1 review9.0“Staff is very good”- • Family with young children
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
Late service
Great location
Stayed in January 2025
-
Reviewed: December 26, 2024
Noorain
Saudi Arabia19 Reviews6.0“Pleasent but not satisfactory.”- • Leisure trip
- • Couple
- • King Room - Club Access with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 2 nights
I was not satisfied with the staff's behavior and professionalism. The way they treated me was disappointing. My experience at the front desk was particularly bad. The cleanliness of the washroom needs improvement, and the bathtub valves were leaking. Although I booked for two, the amenities provided were only for one person. Additionally, the restaurant staff were careless.
The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location.
Stayed in December 2024
-
Reviewed: December 11, 2024
Mak
India2 Reviews7.0Good- • Business trip
- • Solo traveler
- • King Room - Club Access with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
Ok good
Not bed
Stayed in December 2024
-
Reviewed: December 8, 2024
Sandeep
India11 Reviews1 helpful vote8.0“Nice quiet getaway in bustling Gurgaon”- • Leisure trip
- • Family with young children
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
The room had stains and showed signs of ageing. Hyatt has a brand name, it should live to it and should maintain it's property. The lunch and dinner were essentially the same, they changed the chicken curry to fish curry and vice versa. Being Hyatt, they could be more creative. The staff had minimal knowledge on use of hyatt gift vouchers, which made our stay experience a little sour at the end.
Stayed in November 2024
-
Reviewed: November 28, 2024
Mohit
India1 review8.0“Good stay”- • Leisure trip
- • Couple
- • Twin Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
Good stay
Stayed in November 2024
-
Reviewed: November 7, 2024
Mallerine
India6 Reviews6.0Pleasant- • Business trip
- • Solo traveler
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
Staff courtesy could have been better. Seemed like HE was having a bad day and didn't care about anyone
Stayed in October 2024
-
Reviewed: September 3, 2024
Mayur
United States1 review7.0Good- • Leisure trip
- • Couple
- • Twin Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 2 nights
N/A
Didnt have breakfast.
Stayed in August 2024
-
Reviewed: June 17, 2024
Priyanka27
India1 review6.0Pleasant- • Leisure trip
- • Couple
- • King Suite with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
The air conditioning was bad inspite of it being a suite. There were bed bugs. The curtains had stains. The bed side was damaged.
The staff was great! The breakfast was super!
Stayed in June 2024
-
Reviewed: May 28, 2024
Jeff
United Kingdom66 Reviews5 helpful votes8.0“Nice hotel bit too far from airport”- • Business trip
- • Family with young children
- • King Room - Club Access with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 1 night
- • Submitted from a mobile device
Restaurant far too busy with not enough staff hard to get any service
Upgrade room and club bar
Stayed in May 2024
-
Reviewed: May 12, 2024
Ravinder
India1 review9.0“Nice food and good staff”- • Leisure trip
- • Family with young children
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 2 nights
- • Submitted from a mobile device
Food
Stayed in May 2024
-
Reviewed: April 26, 2024
Justine
United Arab Emirates29 Reviews2 helpful votes9.0“A good hotel for business and also to keep up with your fitness goals”- • Business trip
- • Solo traveler
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 2 nights
Everything was as I wished, the only small thing is that I had access to the business lounge where I enjoyed a glass of wine however I needed a quote place to make some work calls and they would not let me take my wine into the service center - even though there was no one else there and it is right next to the lounge.
A nice spacious room and a large bath. It was cleaned every day and I was not disturbed in the evenings. The gym was also fantastic and the staff were very helpful and courteous. The breakfast was fantastic - with lots of options and the location on a high floor gives a perfect view whilst you have your breakfast.
Stayed in February 2024
-
Reviewed: March 11, 2024
Alfred
Netherlands1 review6.0“Too much money for Value.”- • Business trip
- • Solo traveler
- • King Room with 15% Discount on Food & Soft Beverages, 15% Discount on Spa & Confirmed late check out till 14:00 Hrs
- • Stayed 5 nights
Cleanliness was not good. Power cut every day, Wi-Fi not properly working
Big room, big bathroom
Stayed in March 2024
Guests also reviewed these properties:
-
Beijing Sentury Apartment HotelBeijing, China
-
Bergwald Appartements AlpbachAlpbach, Austria
-
Domaine Le CasteletCastres, France
-
El Mariscal CuscoCusco, Peru
-
Hotel La BotigaPrades, Spain
-
Hotel Machado MazatlánMazatlán, Mexico
-
B&B MonsignoreVieste, Italy
-
ALTIDO Roman DistrictMilan, Italy
