Clarity of Lounge timings was not told clearly at the time of booking

Liked the cleanliness of the room and hotel , staff is very nice and they understand the need of customer

Stayed in August 2025

There is nothing to hide everything was good and perfectly placed.

The breakfast was good and ther serving staff was awesome. The location of the property was prime.

Stayed in August 2025

Food and Boofey facitlities were worst ever

Location and cleanliness were excellent

Stayed in August 2025

The staff can be much better…check in, check out, housekeeping….a bit short on delivery. The breakfast buffet area seemed like an overcrowded bazaar with people jostling for space. Needs serious improvements here.

Spacious & spread out

Stayed in August 2025

Room was smelly dirty need upgrade

Location and swimming pool

Stayed in July 2025

In the bathroom.the shower pipe was really very bad

Good staff and location

Stayed in July 2025

The lobby staff could have been more trained.

Good breakfast! Suman- the house keeping staff did a great job!

Stayed in July 2025

Weather ( was raining throughout stay ) , nothing to dislike during parents stay

Wonderful stay for my parents and very helpful staff

Stayed in July 2025

Everything

Stayed in July 2025

Ambience

Excellent

Stayed in June 2025

The steady stream of guests checking in and out of the hotel were well received by the front desk under the guidance and supervision of Ms.Prachi Thapa. She was humble and courteous in her interactions, showing care and concern for her guests. She was dedicated to her work and has a natural flair for guest interactions. The staff that managed the Waterside Cafe breakfast buffet were very dedicated and efficient in their services. They were all very courteous and interacted well with the guests. They served us very well. Hyatt offered a lavish buffet spread for breakfast, featuring Indian, American, Continental and Asian dishes. The rooms were clean and tidy, with the bed linen and towels changed regularly. The rooms were well maintained by the room attendant Dipankar and Upendar the floor in charge. The bell boys and concierge were most courteous and knowledgeable about most things of Kolkata. They were most helpful in assisting us with our local travel arrangements. We will definitely return to stay again in Hyatt Regency, Kolkata

Stayed in June 2025

This review has been hidden because it doesn't meet our guidelines.

Cleanliness was not good on day of check in

Location, property are good

Stayed in May 2025

At check in the staff was insistent on requiring a passport for check in but our family was travelling using our ID cards as Bhutanese citizens are allowed to do so in India. Even after entering India using our ID cards, the hotel wouldn't allow us. When I requested them to show the policy, in writing or the government policy. They couldn't provide us with this. After a long day of travelling for nearly 15 hours, we were initially asked to stay at a different hotel, and while searching for another hotel. They must have verified the "policy" and eventually allowed us to fully check in.

The support staff were extremely helpful and professional, especially Suman.

Stayed in May 2025

Room wasnt clean enough on the day of check-in, even after putting a request beforehand.

Staff is good, food is good, view is decent.

Stayed in May 2025

The interior lights are not working properly

Staff

Stayed in May 2025

People sleeping on pavements outside the hotel during nights made walking to hotel at night feel bit unsafe.

The hotel was good and the staffs were very helpful. Specially Prerna in the front desk and the staffs who helped with wheel chairs for my mother were very helpful with everything we needed.

Stayed in April 2025

Bath tub was just for show.

It’s grand

Stayed in March 2025

The shower was leaking. And had hard time turning it on.

Stayed in March 2025

Music everywhere - reception, Regency Club, pool - all too loud. Club staff kindly turned it down..

Attentive management and staff. Ready to engage and help make our stay easy and enjoyable. Impressive hotel. Wonderful Regency Club - staff and food beverage offerings excellent.

Stayed in April 2025

Music by pool slightly annoying and suggest reducing volume

Great breakfasts and we loved our room with fantastic view of city of Kolkata. Pool also very good.

Stayed in April 2025

The quality of in-room dining food was not upto the mark as compared to other 5 star hotels. Rest everything was nice.

Nice location, ambience and staff.

Stayed in April 2025

Ambience

Location

Stayed in April 2025

It was pretty good throughout and kids had a great time at pool. Only a couple of disappointments of slow service and not enough food variety by the pool And when they got an extra bed for my child it was full of cobwebs. I asked to clean but they did not. Felt that the hidden areas are not as clean and hygienic as it should be like under the main bed where kids crawl to hide and play etc and staff care about only visible area cleaning.

Stayed in April 2025