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Reviews of Istana Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Istana Resorts And Spa, 1 AJC Bose Road, Lal Kothi Road, Darjeeling, 734102 Darjeeling, India

#21 of 81 hotels in Darjeeling

Guests' Choice

Review Score

Based on 85 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.4

  • Facilities

    8.5

  • Staff

    8.5

  • Value for money

    8.1

  • Free Wifi

    10.0

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Showing 1 - 25

  • Reviewed: June 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom was a little small. Heater took time for water to heat up.

    Buffet, WiFi, location, ambience

    Stayed in June 2025

  • Reviewed: May 19, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Semi Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    The timing of the breakfast and dinner. They start only at 8am and 8pm respectively. For most tourist attractions you must leave by 8:30 to avoid the traffic and crowd and it becomes difficult to have breakfast and the leave. It would be good if they change it 7am and 7pm

    The property was very good and comfy. Food was very tasty and one to keep in mind is it's a veg restaurant.

    Stayed in April 2025

  • Reviewed: April 16, 2025

    9.0
    perfect for luxury
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great experience and comfort Family room was awesome

    Stayed in April 2025

  • Reviewed: April 15, 2025

    8.0
    Good stay
    • Leisure trip
    • Couple
    • Semi Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The stay was good and rooms were clean. It was as it looks in the pic. Food is very good and it’s a complete veg food. Only issue I had with the place was their breakfast starts at 8am and most cab drivers insist on starting by 8:15 to visit the place to beat the traffic and with breakfast starting at 8 it becomes difficult to have breakfast at the hotel. It would be good if they start by 7:30 am

    Stayed in April 2025

  • Reviewed: April 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant is only vegetarian with limited options only.

    Rooms are spacious, clean and comfortable. Staffs are nice 👍.

    Stayed in April 2025

  • Reviewed: December 31, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Semi Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room conditions are poor.The heater is too small for a big room.The paint works are pretty poor.It was like done in a hurry.I mean 6500 everynight anyone should expect more .The main problem is their non availibility of Nonveg foods in the inhouse restaurants.

    The location.the exterior of the property and the views are too good.At a congested place like Darjeeling this hotel is a must look out for the tourists who wants to be at a place where things are distant from the crowd and ofcourse have to mention the view of Kangchenjunga.It was memorising.

    Stayed in December 2024

  • Reviewed: December 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 3 nights

    can add warm sheets for beds and heater in rooms during winter

    Stayed in December 2024

  • Reviewed: October 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights

    Inclusion of non veg

    Break fast was good. Could be better if non veg is included

    Stayed in October 2024

  • Reviewed: May 15, 2024

    8.0
    Overall it was satisfactory
    • Leisure trip
    • Couple
    • Semi Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Service of hotel about water bottles about toiletries were poor.

    Food & specially Sharmaji's quick sevice.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom looked outdated and was a bit smelly.

    Luxury at good price. The rooms were good, staff good and services were nice. View from the balcony was amazing.

    Stayed in May 2024

  • Reviewed: November 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The Dining experience was also outstanding. Additionally all services is remarkable. Thank you 🙏

    Thank you to the entire staff for making us stay so memorable

    Stayed in November 2023

  • Reviewed: October 16, 2023

    8.0
    The stay was comfortable and staffs were very prompt to adress any query and or any issue raised.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room could have been cleaner, not up to the mark for a 4 star property.

    The location and view from the property is very good. The terrace area is quite large and ideal for kids to run around. A 5 star rating for the staffs, they were amazing. Buffet breakfast were also very good quality and enough options for everyone.

    Stayed in October 2023

  • Reviewed: April 30, 2023

    8.0
    We had a very wonderful and happy stay. Excellent views
    • Leisure trip
    • Group
    • Semi Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet - no shower curtains in the toilet. Makes the whole toilet wet while having a shower. Also one wall facing outwards had a glass window with no curtains. Due to this the toilet had no privacy. Curtains need to be put on these windows

    Excellent room. Very good view. Good and polite staff.

    Stayed in April 2023

  • Reviewed: April 12, 2023

    8.0
    The overall experience was very nice.
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 6 nights

    The staff wasn't always helpful as they should be. We had to keep asking for help/services even talking to them several times, on the phone or presentially

    Breakfast was nice, and the variety and quality of the different dishes were excellent. Also, the sights of the hotel (room, dining room, and some common spaces) were stunning.

    Stayed in April 2023

  • Reviewed: March 11, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff could have better behaviour

    Complimentary breakfast was Delicious

    Stayed in March 2023

  • Reviewed: February 2, 2023

    7.0
    Was good.
    • Leisure trip
    • Family with young children
    • Semi Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room we checked into for first night was in terrible condition with plaster peeling & falling out from ceiling to bed/ floor. We had 3 rooms- one was changed, but the other 2 remained as is- appeared like no one inspected or cleaned up before allotting. We complained to the manager next morning & he was very kind to promptly change our rooms to better ones on a different floor. The next 2 nights were very comfortable. We are happy the manager took immediate action.

    Breakfast was excellent, but was only vegetarian- no eggs etc.

    Stayed in January 2023

  • Reviewed: October 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Semi Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Just aswame.everything is so so good

    Nice hotel nice place &its atmosphere is so good.

    Stayed in October 2022

  • Reviewed: August 16, 2025

    1.0
    Very bad staff management
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing Staff very bad unprofessional

    Nothing

    Stayed in August 2025

  • Reviewed: May 2, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent service

    Stayed in April 2025

  • Reviewed: April 4, 2025

    10
    Best experience
    • Leisure trip
    • Couple
    • Kanchenjunga Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is very good

    Stayed in April 2025

  • Reviewed: February 17, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The property is located at a great location and all the staff members are very helpful and polite. Had an amazing stay. We had breakfast included in the stay and it was more than worth it.

    Stayed in February 2025

  • Reviewed: September 24, 2024

    3.0
    Not up to the mark as i expected from pictures
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night

    Inside the room specially bathroom - not maintained

    External environment

    Stayed in September 2024

  • Reviewed: May 3, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Semi Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Good

    Stayed in March 2024

  • Reviewed: January 15, 2024

    10
    Value for money
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I think..the hotel must it self have to arrange cabs .. for their client .. because we don’t get cabs from the location .. as it’s walkable distance to mall road ..but due to ups and downs ..its difficult to walk ..

    View of K2..and the prime location .. I think no other hotel in Darjeeling will be having this view,next the rooms and the property its value for money .. 100 percent its worth .. each and everything no drawbacks ,you will really enjoy your stay ..

    Stayed in January 2024

Showing 1 - 25

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