Suites were dark, dingy & outdated as was the rest of the hotel.

Proximity to tag Mahal

Stayed in August 2025

The SPA and pool with the restaurants available and the staff. Their need to make sure that you feel comfortable and happy.

Stayed in July 2025

The hotel is clean, though slightly outdated

Location. Perfect if you’re visiting the Taj Mahal and Agra. After doing some research, I’d say it’s probably one of the best options available

Stayed in August 2025

Was guest here several times. Hotel is coming into its years. Still very acceptable for location and price. The discription luxury collection might have been true in the past

Stayed in August 2025

A bit dated, at best average food. Needs to be updated

Location to the Taj Mahal, price. Food for one night to visit the Taj. Bed was comfortable

Stayed in August 2025

Nothing major at all — everything was excellent. If anything, we just wish we could have stayed longer!

The hotel is beautiful and full of character, with its original architectural features wonderfully preserved. The spa is absolutely stunning , calm, luxurious and relaxing. But what truly made our stay unforgettable was the outstanding service. The staff were incredibly attentive, and we want to give a special mention to Annad, who went above and beyond to ensure our experience was perfect. Thank you! You are a true gem !!!!

Stayed in July 2025

Value for money could have been increased.

The cleanliness of the property is excellent.

Stayed in July 2025

They need to dehumidify - too much mold in the air and musty smell. The AC were running full blast but did not do anything to control the humidity. I also think the thermostat did not let us change to 'Auto'. So we had to use the 'Low ' setting.

Attentive staff at the restaurants. Great food and variety. The guide and tourist services offered were very good.

Stayed in June 2025

I wish it's sofa bed was more soft and put the dehumidifier in the room. And I' d like to have more fruit in breakfast buffet

Hotel is safe due to strict surveillance at the gate. Room was spacious ( Royal suite) and it's garden was well kept and very large

Stayed in June 2025

Gym instructor is ruthless and not professional at all, not polite and requesting in nature.

Stayed in June 2025

Some areas of the hotel does not have elevators, so I had difficulty using my kid's stroller

I took this hotel just for the two pool areas, but I also ended up enjoying the whole property with all the gardens and the fountains. It is quite close to taj mahal, and not too far from Agra fort so the city tour was hassle free. The breakfast buffet is also something to look forward to, if you stay in this place.

Stayed in June 2025

The staff were oversolicitous. It was hard to move without someone opening a door or greeting you which was a little overpowering. The location was nothing special - driving is required to reach the Taj and the Taj is only visible from the hotel observatory.

Large room, very clean. Excellent breakfast included with many different cuisines. Lovely gardens including two swimming pools.

Stayed in April 2025

There wasn’t lift access to the rooms and some areas which makes it tough to get around with a buggy.

Comfortable rooms and beds. We managed to get interconnecting rooms which was helpful for looking after children. ITC were able to provide two cots which was great. Lovely breakfast selection - caters for all needs. And nice atmosphere when just hanging around the hotel. Nice grounds and swimming pools. Very convenient for getting to and from the Taj Mahal - a short 10 minute drive.

Stayed in June 2025

First, the hotel requires a copy of the entry visa to India to check in foreign guests. This was not mentioned in Booking.com's small script. Thanks to Mr. Anand for his help in this. Second, the bathroom fixtures are old and really need an update.

Hotel has beautiful gardens. Staff were very well trained: professional yet friendly. The room was also comfortable.

Stayed in June 2025

The Shopping Arcade should be inside . It will make the lively hood of the shops much better like old times as these days its looks neglected and less customers

Good Spread of delicious food . Chef and serving staff extremely courteous. We were personally served by Mr Umar - veteran steward for 35 years at this Hotel . All other staff Mr Gajender also very polite , smiling and caring . Had the opportunity to meet Mr Rajesh Miller - GM -, a very pleasant person who is regularlly on round supervising the operations . Best Wishes

Stayed in May 2025

Breakfast and dinner should have more options. Repetitive cuisines should be avoided.

Stayed in May 2025

in room food was costly

Satisfied with service and ambience, .

Stayed in May 2025

Was there for our anniversary and unfortunately the room decoration was pathetic, zero efforts, had asked for pics prior to checking in, and if I had known this quality would have avoided it, it was embarrassing when wife saw it, as it was a surprise for her…

Hospitality was excellent, staff took good care, and spa was amazing

Stayed in May 2025

They expected me to wait in a queue to checkout when I knew there was nothing to pay.

Very clean and comfortable

Stayed in April 2025

Nice experience with lots of facilities and well located Very nice staff

Stayed in April 2025

Nothing

House keeping staff was exceptionally good and cooperative

Stayed in April 2025

It’s a bit tired and the pool was a disappointment. It’s not quite the standard of 5 star luxury I expect having stayed in Dubai and other cities where 5 star luxury is superb!

They upgraded us to a suite and interconnected room which was a nice touch. The lobby is beautiful.

Stayed in April 2025

Food options were not very authentic. Check in and check out were slow and a little disorganised

Very clean and opulent

Stayed in April 2025

Excellent and attentive staff.

Stayed in March 2025