Reviews of ITC Royal Bengal, a Luxury Collection Hotel, Kolkata 5 stars
1 JBS Haldane Avenue, 700046 Kolkata, India
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI have stayed here in many occasions and the hitel is greay
The restaurant staff really needs more training they seem to wander around aimlessly and not focus on costumers same for the floor managers. People should attend new joiners for taking orders etc but no one seems interested. Also on all the days i stayed here cutlery napkins butter etc were missing from the allocated table and i was there during non peak hours. One more thing the staff is over eager in clearing your plates i had mine removed
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything went well, right from the checkin till the checkout
The mattress, it was toooo soft for my comfort.
Dear Mr. Rajesh, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. Additionally, we have noted your feedback pertaining to mattress is too soft and sincerely regret the reported experience. Please rest assured that your feedback is being viewed seriously and appropriately addressed. We will continue to work hard to maintain the high standards that we have set for ourselves and exceed your expectations in the future. Once again, we thank you for choosing to stay with us and for taking the time to share your experience with others. We look forward to having the pleasure of welcoming you back to our hotel in the future. Warm regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Mr. Rajesh, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and fee… Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewStaff behaviour
Nothing
Dear Mr. Vikash, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. Once again, thank you for your feedback and recommendation. We look forward to welcoming you back to ITC Hotels Kolkata in the near future and providing you with another wonderful experience. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Mr. Vikash, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and fee… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewBeautiful architecture
Damp patches on the corridor walls and carpet on level 65
Dear Ms. Sumantra, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Ms. Sumantra, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasa… Show more
Reviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe Property & rooms are very spacious, clean and with good amenities. It's a very good property to stay for any visit . event.
The rates may be negotiated little bit.
Dear Mr. Arup, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. Once again, thank you for your feedback and recommendation. We look forward to welcoming you back to ITC Hotels Kolkata in the near future and providing you with another wonderful experience. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Mr. Arup, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedb… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewIt is perfect, Room Rent & Dinner is on Higher rent
Dear Guest, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. Once again, thank you for your feedback and recommendation. We look forward to welcoming you back to ITC Hotels Kolkata in the near future and providing you with another wonderful experience. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Guest, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFantastic place, staff extremely courteous, breakfast was superb.
Nothing I can think of.
Dear Mr. Noel, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. Once again, thank you for your feedback and recommendation. We look forward to welcoming you back to ITC Hotels Kolkata in the near future and providing you with another wonderful experience. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Mr. Noel, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedb… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFood was average I ordered a pizza,
Dear Mr. Rupesh, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Mr. Rupesh, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe ambiance ,Asthetic looks ,The elegant Stairs, amazed us. The room was so perfect 👌 . Food & it's variety was just wow .
The lobby
Dear Mr. Sauvik, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. Once again, thank you for your feedback and recommendation. We look forward to welcoming you back to ITC Hotels Kolkata in the near future and providing you with another wonderful experience. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Mr. Sauvik, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and fee… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewSocket was not Working, only one big plug socket in room. I was not able to iron my cloths. After the socket was repaired the iron was such poor quality. After iron my dress was fully crushed which I shown to the duty manager lady as well
Dear Guest, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Guest, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant expe… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewExcellent service. My dream is fulfilled after going there
Kolkata traffic
Dear Guest, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent visit at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. Once again, thank you for your feedback and recommendation. We look forward to welcoming you back to ITC Hotels Kolkata in the near future and providing you with another wonderful experience. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Guest, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent visit at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedbac… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewLocation
Too big and rooms were very far from lift
Dear Mr. Rajiv, Namaste! I am deeply concerned about your dissatisfaction which you have shared pertaining to rooms being far from the lift during your recent stay at ITC Royal Bengal. We have noted your preferences and shall make sure you get rooms during your future stays near the lift. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Mr. Rajiv, Namaste! I am deeply concerned about your dissatisfaction which you have shared pertaining to rooms being far from the lift during your recent stay at ITC Royal Bengal. We have noted your preferences and shall make sure yo… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat property. Nice room - was in ITC One Suite.
Food and restaurant service could be better. Example - attendant brings sugar on request and goes away after I say thanks. I realise they forgot the stirrer. Fried rice requested at dinner buffet in Grand Market Pavilion was bland. I could go on. The menu at Darjeeling Lounge Hilsa festival had rice, choice of one Hilsa item, fish oil and fried potato; no dal? How is this a festival!! Even the Blueberry drink that I ordered was quite 'fika'. The service was great though.
Dear Mr. Sen, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal and visit at Grand Market Pavilion and Darjeeling Lounge. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Dear Mr. Sen, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal and visit at Grand Market Pavilion and Darjeeling Lounge. Without offering any… Show more
Reviewed: 3 August 2025 · Stayed in May 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified review