Reviews of ITC Sonar, a Luxury Collection Hotel, Kolkata 5 stars
JBS Haldane Avenue (Opp Science City), 700046 Kolkata, India
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Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI like the place more greener the pond was the main attractions.
Food we expected to be more Indian cuisine which we ordered in room dining.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe overall ambience is good but staff is very junior and takes so much time in check in
We had booked a double occupancy room through your app. However, on arrival the hotel charged us ₹2000 extra for the second occupant. We showed them the rates listed on Booking.com (₹11,000 for single occupancy and ₹13,000 for double occupancy), and I also have a screenshot as proof. Despite this, they did not accept it, saying it wasn’t reflecting in their system, and went ahead to charge us. This leaves us in doubt whether the error lies with the hotel or Booking.com. We request you to kindly look into this and clarify the discrepancy.
Dear Ms. Arushee, Namaste! At the outset, allow me to thank you for patronizing ITC Sonar. Please do accept our sincere regrets for the reported experience. We tried reaching you on +91 999948182, unfortunately the call went unanswered. Please let us know a convenient time to speak with you basis your schedule to clarify the discrepancy regarding the room charges. Please know that we value your patronage and the trust you have placed in us. We thank you for your understanding and look forward to welcoming you back to ITC Sonar soon. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Ms. Arushee, Namaste! At the outset, allow me to thank you for patronizing ITC Sonar. Please do accept our sincere regrets for the reported experience. We tried reaching you on +91 999948182, unfortunately the call went unanswered… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFacility. Hospitality. Food .
None
Dear Mr.Vedanta, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are thrilled to note that you enjoyed your stay with us and that our services were up to your satisfaction. Our team works hard every day to ensure that our guests have an exceptional experience, and we are glad to know that we have succeeded with you. Your feedback means a lot to us. It is our goal to consistently provide a memorable experience for every guest. Once again, thank you for your feedback. We look forward to welcoming you back to ITC Sonar in the near future and providing you with another wonderful experience. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Mr.Vedanta, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe property itself is beautiful, nice dining options and the staff are welcoming and helpful. The rooms are dated with furniture which shows many years of use, loose electric points etc.
We checked out of the property on August 12th, after clearing all dues. Yet the hold on my Credit Card, a very large amount, has still not been released. Its already been over 15 days and the hold has remained, causing severe issues for me as I travel and am unable to use my CC effectively. I have been in touch with Ms. Aditi from guest relations about this matter - who has been very courteous and prompt in responding however has done nothing to get the high amount on my credit card released. The issue is still not resolved by the hotel as I write this review end of August. This is unprecedented and has caused me big trouble.
Dear Mr. Sital, Namaste! At the outset, allow me to thank you for patronising ITC Sonar. I would like to also thank you for taking out time to speak with my colleague- Sujoy Nundy today afternoon. He has apprised me on the detailed feedback which you have shared with him. We want to assure you that we take your feedback seriously, and we are taking immediate steps to address the issue. We have already spoken to the relevant personnel to identify the reasons behind the delay and have taken measures to ensure that this does not happen again in the future. Our endeavour will be to take necessary corrective actions to ensure that the brand image of our hotel and the quality of service that our guests have come to expect from us are not compromised. We value your association with us and thus request you to treat this experience in isolation and allow us to serve you better during any future stay with us. Thank you once again for your understanding and support. We look forward to welcoming you back to ITC Sonar again. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Mr. Sital, Namaste! At the outset, allow me to thank you for patronising ITC Sonar. I would like to also thank you for taking out time to speak with my colleague- Sujoy Nundy today afternoon. He has apprised me on the detailed feedb… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewPathetic will never stay, and I highly recommend Hyaat for peace of mind.
This was one of the most stressful hotel experiences I have ever had. Despite pre-booking, I was told upon arrival that no rooms were available. Instead, I was pushed toward their “next-door property” which does not integrate with Booking.com, cannot charge the same card, and insisted on a different card or cash. This setup felt extremely questionable and gives the impression the hotel is avoiding its Booking.com commitments. At midnight, loud music started from one of the rooms. I complained at 12:20 am. Shockingly, the staff spent over three hours “trying to find the room.” Only at 3:45 am was a room change finally offered after I raised my voice. What’s worse, the manager Kaushiki never once came to address the issue or even offer an apology. For three hours of disruption and stress, her absence and lack of responsibility were unacceptable. The problems didn’t stop there. At breakfast, there was a 25-minute queue while staff stood distracted on their phones. Only after guests made noise were we redirected to another restaurant. Later, my new room access was locked because the night-shift staff forgot to update the system. When I raised concerns, duty manager Mohitri attempted to “calm me down” by sharing irrelevant personal stories about her own divorce, even wrongly assuming I was divorced. As a solo woman traveler, this was not only unprofessional but also extremely uncomfortable. This property is far below expected standards. I have stayed at Hyatt and experienced nothing like this they value professionalism and accountability, which was completely missing here. To the senior management team: Please take ownership and review the conduct of your managers and staff. This level of negligence, insensitivity, and lack of basic hospitality is unacceptable. I expect to be contacted directly about this matter.
Dear Ms. Sarvana, Namaste! At the outset, allow me to thank you for patronizing ITC Sonar. Please do accept our sincere regrets for the reported feedback you experienced during your stay. We strive to provide a superior level of service to our guests, and it is disheartening to note that our staff members fell short in meeting your expectations. Please rest assured that your feedback is being viewed seriously and appropriately addressed. Our endeavour will be to take necessary training and initiate immediate corrective actions to ensure that the brand image of our hotel and the quality of service that our guests have come to expect from us are not compromised. Your feedback is invaluable to us, as it serves as a catalyst for improvement and enables us to enhance our services. Rest assured that we place great emphasis in ensuring that our team members exhibit the utmost professionalism and courtesy towards our esteemed guests. We value your association with us and thus request you to treat this experience in isolation and allow us to serve you better on your future stays with us. Please let me know the next time you plan a visit to ITC Sonar; our team will curate a memorable experience and ensure that you see a visible change in our services. Thank you for your understanding and support, we look forward to welcoming you back at ITC Sonar. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Ms. Sarvana, Namaste! At the outset, allow me to thank you for patronizing ITC Sonar. Please do accept our sincere regrets for the reported feedback you experienced during your stay. We strive to provide a superior level of service… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGOOD
WELCOME DRINK NOT GOOD
Dear Guest, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are thrilled to note that you enjoyed your stay with us and that our services were up to your satisfaction. Our team works hard every day to ensure that our guests have an exceptional experience, and we are glad to know that we have succeeded with you. Additionally, your feedback on welcome drink is noted and being appropriately addressed. Once again, thank you for your feedback. We look forward to welcoming you back to ITC Sonar in the near future and providing you with another wonderful experience. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Guest, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are thril… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe hotel seemed understaffed. Breakfast was not good, no one even bothered to poured water. Disappointing stay. Even check out, the staff was very callous while I asked them to keep it ready, they were not bothered mostly on phone and seem to have forgotten.
staff at the breakfast & check out
Dear Mr. Ritesh, Namaste! Thank you for choosing to stay with us at ITC Sonar and for taking out the time to share your valuable feedback with us. Please do accept my sincere regrets for the reported experience at ITC Sonar. We are truly disappointed to have let you down and this is certainly not the experience we wanted you to have. Please do treat this as an aberration and not a true reflection of the standards of ITC Hotels. We value your feedback, and corrective measures are underway to avoid a recurrence. The entire team at ITC Sonar looks forward to the opportunity of being of service to you and your guests again and to the pleasure of welcoming you back to ITC Hotels. We look forward to welcoming you back to ITC Sonar. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Mr. Ritesh, Namaste! Thank you for choosing to stay with us at ITC Sonar and for taking out the time to share your valuable feedback with us. Please do accept my sincere regrets for the reported experience at ITC Sonar. We are tru… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation & food
Bathroom, main shower & hand shower size is same, Change Main shower to big size
Dear Mr. Prem, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are thrilled to note that you enjoyed your stay with us and that our services were up to your satisfaction. Our team works hard every day to ensure that our guests have an exceptional experience, and we are glad to know that we have succeeded with you. Additionally, your feedback on shower size is acknowledged and being appropriately addressed. Your feedback means a lot to us. It is our goal to consistently provide a memorable experience for every guest, and we are honoured to be your preferred choice for your stays in Kolkata. Once again, thank you for your feedback. We look forward to welcoming you back to ITC Sonar in the near future and providing you with another wonderful experience. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Mr. Prem, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are th… Show more
Reviewed: 16 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe Lotus Pond Theme
Food in the restaurants was terrible
Dear Mr. Bhupeshwar, Namaste! Thank you for choosing to stay with us at ITC Sonar, and for taking out the time to share your valuable feedback with us. Your feedback on food is acknowledged and being appropriately addressed. We are truly disappointed to have let you down and this is certainly not the experience we wanted you to have. Please do treat this as an aberration and not a true reflection of the standards of ITC Hotels. Our team of Chefs stands committed to offer you a superlative experience on your next visit with us and they join me in requesting you for another opportunity. We thank you for your understanding and hope that we can welcome you back soon for a better experience. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Mr. Bhupeshwar, Namaste! Thank you for choosing to stay with us at ITC Sonar, and for taking out the time to share your valuable feedback with us. Your feedback on food is acknowledged and being appropriately addressed. We are trul… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewClean rooms and very spacious
Dear Ms. Shefali, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are thrilled to note that you enjoyed your stay with us and that our services were up to your satisfaction. Our team works hard every day to ensure that our guests have an exceptional experience, and we are glad to know that we have succeeded with you. Your feedback means a lot to us. It is our goal to consistently provide a memorable experience for every guest, and we are honoured to be your preferred choice for your stays in Kolkata. Once again, thank you for your feedback. We look forward to welcoming you back to ITC Sonar in the near future and providing you with another wonderful experience. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Ms. Shefali, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewLovely old charm with lotus garden and no high rise building
Liked everything
Dear Mr. Anupam, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are thrilled to hear that you enjoyed your stay with us and that our services were up to your satisfaction. Our team works hard every day to ensure that our guests have an exceptional experience, and we are glad to know that we have succeeded with you. Your feedback means a lot to us. It is our goal to consistently provide a memorable experience for every guest, and we are honoured to be your preferred choice for your stays in Kolkata. Once again, thank you for your feedback. We look forward to welcoming you back to ITC Sonar in the near future and providing you with another wonderful experience. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Mr. Anupam, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are … Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewHospitable staff
All good
Dear Mr. Piyush, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are thrilled to note that you enjoyed your stay with us and that our services were up to your satisfaction. Our team works hard every day to ensure that our guests have an exceptional experience, and we are glad to know that we have succeeded with you. Your feedback means a lot to us. It is our goal to consistently provide a memorable experience for every guest, and we are honoured to be your preferred choice for your stays in Kolkata. Once again, thank you for your feedback. We look forward to welcoming you back to ITC Sonar in the near future and providing you with another wonderful experience. Responsibly yours, Upender Singh Tomar Hotel Manager- ITC Sonar
Dear Mr. Piyush, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your feedback. We are … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified review