Reviews of JW Marriott Hotel Chandigarh 5 stars
Plot no: 6, Sector 35-B, Dakshin Marg, 160035 Chandīgarh, India
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Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI stayed at the hotel on August 2nd to celebrate my birthday, and it turned out to be one of the most memorable experiences I've had. From the thoughtful surprise arrangements—including a birthday cake, an exotic fruit basket, and a cheese and cracker platter—to the warm hospitality, everything exceeded my expectations. The Executive Club Lounge access from 5 to 7 PM with cocktails added a lovely touch to the evening. I also thoroughly enjoyed a refreshing swim—the pool and the view were simply outstanding. The musical evening at Saffron followed by dinner at the café made the celebration even more special. The food quality was excellent, though I felt the dinner spread could have offered a few more options. Overall, it was a truly delightful and satisfying stay, and I’m so glad I chose this hotel for my birthday celebration. Thank you for making it so memorable! Special thanks to ISHVI and Chef Naik
I do want to share a bit of feedback. The changing room at the pool does not have a shower area, and the gentlemen’s changing room had an unpleasant smell—we were informed that renovation is currently underway, which might explain it. Also, the poolside restaurant could be made more visually inviting to match the otherwise high standards of the hotel. Despite these minor points, it was an overall wonderful stay and I truly appreciate the efforts made to make my birthday so special.
Dear Ritika, Greetings! Thank you for choosing us to celebrate your special day. We’re thrilled to know your experience was filled with joyful moments and lasting memories. Your kind mention of our team members means a lot. We value your thoughtful feedback and will certainly look into the areas highlighted. Wishing you many more wonderful occasions ahead, and we look forward to welcoming you back soon! Regards, JW Marriott Chandigarh
Dear Ritika, Greetings! Thank you for choosing us to celebrate your special day. We’re thrilled to know your experience was filled with joyful moments and lasting memories. Your kind mention of our team members means a lot. We value you… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe location of the property
The coffee shop in the lobby were selling old and stale bakery items and when something fresh was ordered they were insisting on buying the ones available on shelf. We mistakenly left our laptop in the room which the hotel staff didnot inform us even after 9 hours of our checkout. When we called to check on the same, they confirmed after checking from the housekeeping about the same. I informed them about collecting the same next day and made two more calls to the front office next day informing the time when we will collect the same since we were driving down from a place 5 hours away from Chandigarh. Every time I made a call at the front office I had to narrate the whole story as the staff on duty was not aware about our laptop. Even when we reached to collect the laptop, the staff at the front office was not aware about our laptop.It seemed like no handing over notes to the staff who take over the new shift. The soap in the washroom on ground floor was empty and there was no housekeeping staff whom you could request to refill the same.
Dear Ashwani, Greetings! Thank you for sharing your experience. We truly appreciate your feedback and regret the inconvenience caused. Your observations have been noted and shared with the respective teams to ensure improvement. We value your time and hope to serve you better in the future with enhanced attention and care. Regards, JW Marriott Chandigarh
Dear Ashwani, Greetings! Thank you for sharing your experience. We truly appreciate your feedback and regret the inconvenience caused. Your observations have been noted and shared with the respective teams to ensure improvement. We valu… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGood location
Dinner service at the restaurant XO ( Shockingly untrained staff for a 4 star or 5 star property )
Dear Guest, Greetings! Thank you for sharing your feedback. We regret that certain aspects of your dining experience did not meet expectations. Your comments have been shared with the concerned team for immediate review and corrective action. We appreciate your input and hope to serve you better in future. Regards, JW Marriott Chandigarh
Dear Guest, Greetings! Thank you for sharing your feedback. We regret that certain aspects of your dining experience did not meet expectations. Your comments have been shared with the concerned team for immediate review and corrective a… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExcellent customer service, comfort and central city location, food was amazing, especially the breakfast was a Feast. Swimming pool on the terrace with city view is amazing and spa was very relaxing.
Lounge experience can be improved as of the size (layout) and comfort, which doesn't match the rest of the extraordinary experience of the property
Dear Navaab, Greetings! Thank you for your valuable feedback. We are pleased to know that several aspects of your visit met expectations. Your observations regarding the lounge have been noted and shared with the concerned team for review. We look forward to welcoming you again for an enhanced experience. Regards, JW Marriott Chandigarh
Dear Navaab, Greetings! Thank you for your valuable feedback. We are pleased to know that several aspects of your visit met expectations. Your observations regarding the lounge have been noted and shared with the concerned team for revi… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewNice location
Its old hotel and not clean cupboard and bath tub.
Dear Robin, Greetings! Thank you for your feedback. We regret the inconvenience caused and appreciate your observations regarding the cupboard and bathtub. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements. We value your input and hope to serve you better next time. Regards, JW Marriott Chandigarh
Dear Robin, Greetings! Thank you for your feedback. We regret the inconvenience caused and appreciate your observations regarding the cupboard and bathtub. Your comments have been shared with our housekeeping and maintenance teams to en… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewStaff were incredibly helpful. Food always tasty and varied.
Sauna was small. Needs a rest area. Pool needs more staff offering drinks and snacks.
Dear Jim, Greetings! Thank you for your thoughtful feedback. We're glad certain aspects met your expectations. Your suggestions regarding amenities and service enhancements have been noted, and we’re actively working on improvements to elevate comfort, convenience, and overall guest satisfaction. Regards, JW Marriott Chandigarh
Dear Jim, Greetings! Thank you for your thoughtful feedback. We're glad certain aspects met your expectations. Your suggestions regarding amenities and service enhancements have been noted, and we’re actively working on improvements… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewFood options at the buffet
Pool area needs lot of care and staff
Dear Sapan, Greetings! Thank you for your feedback! We're delighted you enjoyed the buffet variety. We're also in the process of upgrading our pool area—something amazing is coming soon! Your comments help us enhance every guest experience. Regards, JW Marriott Chandigarh
Dear Sapan, Greetings! Thank you for your feedback! We're delighted you enjoyed the buffet variety. We're also in the process of upgrading our pool area—something amazing is coming soon! Your comments help us enhance every guest… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation is good but view from our room was average. Breakfast was luxurious. Grand layout and sumptuous food.
View from our room and musky smell in corridors.
Dear Mukesh, Greetings! Thank you for your feedback! We're glad you enjoyed the overall experience, location, and breakfast. We appreciate your comments on the room view and corridor smell, and will work on improving these aspects. Regards, JW Marriott Chandigarh
Dear Mukesh, Greetings! Thank you for your feedback! We're glad you enjoyed the overall experience, location, and breakfast. We appreciate your comments on the room view and corridor smell, and will work on improving these aspects. … Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewnot coming back
not coming back
Dear Ashish, Greetings! We’re disappointed to hear your experience which didn’t meet your expectations. Your feedback is important and helps us improve. Kindly share an elaborated reason behind your dissatisfaction. We hope to have another opportunity to serve you better and restore your confidence in our hospitality. Regards, JW Marriott Chandigarh
Dear Ashish, Greetings! We’re disappointed to hear your experience which didn’t meet your expectations. Your feedback is important and helps us improve. Kindly share an elaborated reason behind your dissatisfaction. We hope to have anot… Show more