Location - it's about 5 km from the town. Voltage fluctuation,, but there is good power back up. Lobby didn't have air-conditioning in the morning when it was quite humid.

Friendly staff. Clean property. Manicured garden. Good and prompt communication. Nice pool and gym. Nice view of the Shrine. They delivered my luggage directly to the train station after my visit to Shrine. They upgraded my room to a Cottage at no extra cost.

Stayed in August 2025

Air conditioning is very bad

Staff is very friendly and caring

Stayed in June 2025

They should have pick n drop facilities from airports n back

Stayed in June 2025

Staff is very polite and location is good all amenities are good food is awesome good quality

Stayed in June 2025

All good

Courteous staff

Stayed in April 2025

rooms are not sound proof, in the morning the doors closing noise was there which is bit annoying.

very nyc view, amazing balcony with shrine view. Food is amazing

Stayed in March 2025

Great stay, helpful staff. Breakfast was good, staff were very courteous. However room prices are expensive compared to other hotels in the area. Extra bed was charged at 2500rs + taxes and was not very comfortable as the mattress was jumpy.

Stayed in February 2025

What I did not like is that despite Katra Marriott Resort being located around 6 km from Banganga/Katra Bus Stand, the hotel does not provide complimentary pickup and drop services, which would have been a thoughtful addition given the distance.

If you’re planning to visit Vaishno Mata for Darshan, the location of your stay is crucial. Katra Marriott Resort is approximately 6 km before Banganga/Katra Bus Stand. Considering this distance, the hotel should ideally offer free pickup and drop services for added convenience.

Stayed in December 2024

Fairly new property, large rooms and great staff. I’d like to make a special mention about Deepak, Mayank, Deena, and the chef for their excellent services at the front desk, overall stay, amazing food, and the spa.

Stayed in November 2024

Excellent rooms, good food and lovely staff.

Stayed in December 2024

They’ve major issues with running water in the bathroom. There was no running water in the bathroom at times, and the hot and cold mixer were not properly functional.

Chef Bhavani’s exceptional hospitality. He ensured all the dishes made for us were perfect for our taste.

Stayed in November 2024

Transportation to/from Katra was a little challenging……

Amazing service and staff!

Stayed in July 2024

The AC in all the common areas were non functional. There was no hot water in the bathroom when we returned back from Darshan at midnight. The hotel is far off from the Helipad and Ban Ganga and the dropping charges are are on a higher side. Considering the location of the property, they should have reasonable/genuine pick and drop rates.

The room size and the staff was good. The staff was courteous and ready to serve with a broad smile.

Stayed in July 2024

Everything from the staff to the food and their behaviour was horrible . Even though i am a silver bonvoy member this mariott property i will never stay

Other than being a new property nothing about it was good.

Stayed in June 2025

Nothing that I didn’t like

The hospitality , the lush green property, modern, super clean and the warmth of the staff

Stayed in May 2025

Serene surroundings, large open space, excellent view of illuminated track of the Maa Vaishnodevi Mountains

Stayed in May 2025

I was traveling with my disabled mother, and after a long and tiring day at Vaishno Devi, I wanted her to have a head, neck, shoulder, and back massage so that she didn’t wake up stiff and rigid the next day. She’s a 2x stroke patient so she has a lot of toning and rigidity as it is, however we arrived at the hotel from our darshans only to learn that the spa was not only across the property but also not wheelchair accessible. The massage was absolutely vital for her to not be in pain the next day, so we painstakingly brought her down two flights of stairs, flanked by two people, one slow step at a time. The masseuse, Usha, was incredible, but shame on them for having an inaccessible spa. Next, and worst, on the list of offenses was that we didn’t have a single restful night’s sleep on either of the two nights we were there. The first night at around 2:30am some man keyed into our room! Luckily I had the bolt lock on and he wasn’t able to fully open the door, but I sleep partially in the nude and it’s horrifying to think that he could’ve just strolled in. He then spent the next 20 minutes after being dismissed by us arguing with the neighboring room about whether their room was his or not. I felt like he was drunk?! But either way, the front desk staff gave some our room access - UNACCEPTABLE. The second night, unbeknownst to us since we were not notified, there was a wedding occurring on the lawn right in front of our room. The entire room shook until midnight and my mother was disturbed and confused by the sounds the entire evening. The buffet meals were completely mediocre. Largely tasteless with minimal variety. The kitchen staff, aside from one or two men who looked like managers that were very accommodating, were also miserable and unhelpful.

The property was absolutely gorgeous. The hotel was so clean it sparkled and the views were positively stunning.

Stayed in April 2025

Everything was terrible. Worst hotel...service 0...

Nothing

Stayed in April 2025

Marriot hotel and spa in Katra is amazing. The service as soon as we arrived was perfect and they accommodated some changes to our room. I must give a special mention to the food and the restaurant team. Vishal and all the chefs made such a wonderful buffet selection and the waiting staff were also great. I would recommend this as a place to stay especially if you are visiting Vaishno Devi. Thank you for a lovely stay

Stayed in March 2025

Poor hospitality. Poor food spread and food quality. Not value for money at all. Guess one of the worst Marriott in India. I will never recommend this property to any single person.

Stayed in April 2025

-House keeping - The Lady Duty Manager - Kids play area not properly operational more than half of the games were not working as per staff kids didn't enjoy. - Tried to speak to GM but no one arranged after several requests to Duty Manager and staff. - Service is poor. - Buffet items are so compromised in Dinner being a 5 star property. - we extended our stay and after darshan they did not clean the room after giving information to the desk.

Most of the time we were not there because if the Farshan

Stayed in April 2025

Nothing to dislike just there should be a few toys for infants at Restaurant. REST EVERYTHING IS SUPER NICE STAFF IS EXCELLENT BEAUTIFUL LOCATION AND PROPERTY. Vikas at restaurant is super sweet

Stayed in April 2025

The calmness and stillness of the site is worth every penny. The staff was courteous and very helpful. There was no rush of check out. We had our cab at 3 am after Mata darshan. Loved every bit of our stay here.We were given free pick up and drop from hotel to the start of the trek.The whole team is amazing . The relaxation that we needed after 32 kms of trekking in 10 hours was very well taken care of .

Stayed in March 2025

Breakfast buffet

Location cleanliness

Stayed in March 2025