Reviews of Le Papillon By Bay Hotels 3 stars
Near United 21, Rajgol Park Society, Rao Colony, Lonavla, Maharashtra 410401 Maharashtra, 410401 Lonavala, India
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewOverpriced room
Reviewed: 20 March 2024 · Stayed in March 2024
Verified reviewThe property is situated in a quiet residential area a little away from the city’s hustle bustle. The staff were extremely polite and helpful. They were always available whenever called or needed. The service was prompt. We had booked a premium queen bedroom with bathtub in the washroom. The whole stay was worth the money when compared to the relaxation we got while skinny dipping in the tub. The place is highly recommended for anyone who is looking for a quiet getaway from usual chaos of life and work.
There wasn’t anything as such. It was all good.
Dear sree, It's wonderful to hear that you enjoyed your time with us and we're honored that you chose to share your experience with us. Thank you for your kind words and we look forward to seeing you again in the future. Regards, Le Papillon By Bay Hotels.
Dear sree, It's wonderful to hear that you enjoyed your time with us and we're honored that you chose to share your experience with us. Thank you for your kind words and we look forward to seeing you again in the future. Regards… Show more
Reviewed: 3 March 2024 · Stayed in February 2024
Verified reviewActual room size
Reviewed: 8 February 2024 · Stayed in February 2024
Verified reviewRate is high as compare to facility
Cost is higher
Reviewed: 8 January 2024 · Stayed in December 2023
Verified reviewReviewed: 16 December 2023 · Stayed in November 2023
Verified reviewReviewed: 22 November 2023 · Stayed in November 2023
Verified reviewBathroom was worth appreciating.
Very bad key holder, it fell off. And staff just pasted it with hand again just for the sake of keeping it there. And pool was the worst part. Even electricity was fluctuating. Worst part was aircon.
Dear Chothani, We're sorry to hear that your experience with us was not up to your standards. Please know that we take your feedback seriously and will work to improve the areas you mentioned. We hope to have the opportunity to show you our improved services in the future. Regards Le Papillon
Dear Chothani, We're sorry to hear that your experience with us was not up to your standards. Please know that we take your feedback seriously and will work to improve the areas you mentioned. We hope to have the opportunity to show yo… Show more
Reviewed: 6 November 2023 · Stayed in November 2023
Verified reviewFood like lunch and dinner was great room is amazing as shown n the pictures
Breakfast can be improved not bad but it is ok ok
Dear DipanJan, Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you enjoyed your experience with us and we hope to have the pleasure of welcoming you back soon. Regards, Le Papillon
Dear DipanJan, Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you enjoyed your experience with us and we hope to have the pleasure of welcoming you back soon. Regards, Le Papillo… Show more
Reviewed: 15 October 2023 · Stayed in October 2023
Verified reviewNothing specific, only the staff was okay. Photos videos are misleading.
The location is below average, its just residential property converted into a resort..no view whatsoever. Definitely not worth the price. Pool is smaller than a children’s pool. Rooms are average, you can pay lesser amount anywhere else to get such room. Food was also okay, not many options. We went there after checking the property photos and videos on Instagram, and they are right when they say don’t believe in anything you see online..the photos and videos are misleading. overall experience was disappointing.
Dear Wanikar, We're sorry to hear that you had a negative experience with us. Please know that we take all feedback seriously and will use it to make improvements to our services. We hope to have the opportunity to provide you with a better experience in the future. Regards, Le Papillon
Dear Wanikar, We're sorry to hear that you had a negative experience with us. Please know that we take all feedback seriously and will use it to make improvements to our services. We hope to have the opportunity to provide you with a … Show more
Reviewed: 29 September 2023 · Stayed in September 2023
Verified reviewReviewed: 2 July 2023 · Stayed in April 2023
Verified reviewReviewed: 28 May 2023 · Stayed in May 2023
Verified reviewReviewed: 15 May 2023 · Stayed in May 2023
Verified reviewReviewed: 5 May 2023 · Stayed in May 2023
Verified reviewChinese starters are good. Food other than Chinese was not prepared. Breakfast has limited choice. room size comfortable. swimming pool water is ok, it needs to be cleaned frequently due to flowers falling in.
Bathroom tiles slippery, for senior citizens, nothing to hold in bathroom, swimming pool is very small, it can accommodate 10 to 12 persons only. Parking space less.
Dear Damania, We apologize for any inconveniences you experienced during your stay with us. Your feedback is appreciated and will be used to make improvements to our services. We hope to have the chance to exceed your expectations in the future. Regards, Le Papillon Lonavala
Dear Damania, We apologize for any inconveniences you experienced during your stay with us. Your feedback is appreciated and will be used to make improvements to our services. We hope to have the chance to exceed your expectations in the fu… Show more
Reviewed: 24 March 2023 · Stayed in March 2023
Verified reviewReviewed: 13 February 2023 · Stayed in February 2023
Verified reviewReviewed: 7 February 2023 · Stayed in December 2022
Verified reviewReviewed: 17 January 2023 · Stayed in January 2023
Verified reviewLocation, Staff is good
Restaurant is little costly as compared to quality of food.
Mr. Rushikesh, Thank you for taking out time & sharing your beautiful feedback. The tariff structure has been set as per the standards of our hotel policy. Looking forward to host you again at the property soon ! Regards, Le Papillon.
Reviewed: 10 January 2023 · Stayed in November 2022
Verified reviewReviewed: 31 December 2022 · Stayed in December 2022
Verified reviewReviewed: 19 December 2022 · Stayed in December 2022
Verified reviewReviewed: 5 December 2022 · Stayed in November 2022
Verified reviewHospitality,Service,Food
Location and room
Mr. Mittul, Thank you for taking out time & sharing your beautiful feedback. It is glad to hear that you loved our property & ambiance of the resort. Looking forward to host you again at the property. Regards, Le Papillon.
Reviewed: 22 November 2022 · Stayed in October 2022
Verified reviewReviewed: 19 November 2022 · Stayed in September 2022
Verified review