15, Arani House Road, The Nilgiris, Ooty, Tamil Nadu, 643001 Ooty, India
#51 of 123 hotels in Ooty
Guests' ChoiceBased on 174 hotel reviews
6.2Cleanliness
6.9
Comfort
7.0
Location
6.7
Facilities
6.8
Staff
7.5
Value for money
6.6
Free Wifi
8.1
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End of dialog contentReviewed: May 7, 2025
Ahmed
IndiaNo Proper Bedsheets. Dirty Bedsheets. Drain Problem in Washroom
Stayed in May 2025
Reviewed: January 27, 2025
Redkar
IndiaThe location is hard to get to. Necessary toiletries was not included also food was burnt when served. I feel it was overpriced for what it offered
It was quite and Nobody bother us until it was absolutely necessary. Staff was polite.
Stayed in January 2025
Reviewed: October 6, 2024
Padmanaban
IndiaMorning breakfast was no buffet system. We stayed for 3 nights but faced inconvenience in the bathroom, where bathed water is not draining. Everyday we faced to stand in the little stagnated water while go to bath & toilet. Ladies faced very bad experience in bathroom. Wash sink tap always leaking and while turning for cold water, tap used to close and cold water won't come. T.V. sound used to get off frequently. Every time we called the reception to rectify this issue. While checking out we conveyed our frustration and requested to concentrate on the customer care.
Staff of the property were very kind and willing to extend any help to the visitors. They were always willing to provide breakfast in the room but we used to go the restaurant. Restaurant has no buffay system.
Stayed in October 2024
Reviewed: May 31, 2024
Ritesh
IndiaThey had give my booked room to some one else . So I got non view room no phone in room . It was very difficult .
Breakfast was good, I was in 3002 room ground floors . But I book top floor .for best view . I come late so they had given my booked room some els .it is not fair already I booked for 4 nite .if I late come but they want give me my room .so this was very disopitment for meThere was no phone for room service. If I want anything I personally want to go reception for my requriment
Stayed in May 2024
Reviewed: February 22, 2024
Arun
IndiaThe complimentary breakfast was below average. They only served idli for all three breakfasts. The second day’s idli, sambar, and chutney were from the previous day. The breakfast was not buffet. The idli was served as if they were doing a favour. Had to order coffee and tea separately.
The room and location were fine. The service was not bad. The staff were great.
Stayed in February 2024
Reviewed: February 1, 2024
Pranvi
IndiaWe booked room for 3 people for which we paid extra also, still we didn't get a big room or no extra bed was provided, only extra mattress was provided for which we didn't have space in the room
Staff was good and helpful
Stayed in January 2024
Reviewed: November 14, 2023
Vinothkumar
IndiaBrake fast veraity very less
Stayed in November 2023
Reviewed: September 25, 2023
Pradeep
IndiaToilet is not good, Room is not worthy, Compliment breakfast is not good....
Restaurant is neat and spacious.
Stayed in August 2023
Reviewed: July 13, 2023
Musthafa
Indianothing
clean and good looking bathroom
Stayed in July 2023
Reviewed: April 13, 2023
M
IndiaPower sockets are not working. Tv not working
Comfy bed
Stayed in April 2023
Reviewed: March 16, 2023
Ajay
IndiaI went here with my mom (70) and got the jackpot in bad rooms. I had called support get more details about the place before booking and they confirmed that the rooms were equipped with room heater but on reaching, the manager said they don't have any such facility. With temperature at 8°c and my room with 2 huge windows (one on the left side of the bed as seen in property photos and another near the head board. The room is on 1st floor and the roof is thin - water overflowing from the overhead tank gave me a feeling like I was inside of a kid's drum. The stay was an experience I don't want to relive. To top it all on the last day, they started painting and the workers were walking around in my balcony peeping into my room.
Staff was friendly and responded fast to room service.
Stayed in March 2023
Reviewed: March 6, 2023
Ramesh
IndiaGood food And value for money
Stayed in March 2023
Reviewed: February 27, 2023
Visal
Indiadrinking water is not bottled, breakfast not good, very limited parking, way to the property is very narrow , not worth for the price.
clean room, good staff
Stayed in February 2023
Reviewed: December 19, 2022
Azhar
Saudi Arabiapipe was not working
Stayed in December 2022
Reviewed: December 11, 2022
Hari
IndiaThere was not a room service... And room was dusty in wardrobes,in kettles .. coffe cup was smelling and pillows was also smelling.. and they didn't provide any toiletries brush soap .. shampoo they kept in old used box.... And there was not a hot water vry bad ...for hot water wnt to wait till mrng vry bad service.... There no room service they said no service... Waste money
Stayed in December 2022
Reviewed: November 3, 2022
Kushal
IndiaBed mattress was uncomfortable we were not able to have good sleep. Bathroom was not clean and was smelling
Location
Stayed in November 2022
Reviewed: October 25, 2022
Thankachan
IndiaStaff and the view from the room
Stayed in October 2022
Reviewed: August 7, 2025
Rajith
IndiaWe booked two rooms with etra bed for one day, but we received nearly 10 calls from somewhere for payments and reaching time. We paid half payment but they threatened us to cancel our booking if we reach befor 6 pm. We got two rooms on different sides of the hotel even though we asked for them to be nearby because of the single family. Bed sheets in these rooms were not cleaned, as they were used several times with different guests. Actually our plan was to stay two days, but we ran away from there. Rooms and toilets were not cleaned; they smelled, and at night no hot water was available.
We booked two rooms with etra bed for one day, but we received nearly 10 calls from somewhere for payments and reaching time. We paid half payment but they threatened us to cancel our booking if we reach befor 6 pm. We got two rooms on different sides of the hotel even though we asked for them to be nearby because of the single family. Bed sheets in these rooms were not cleaned, as they were used several times with different guests. Actually our plan was to stay two days, but we ran away from there. Rooms and toilets were not cleaned; they smelled, and at night no hot water was available.
Stayed in August 2025
Reviewed: July 14, 2025
Kumar
IndiaLocation was good
Stayed in July 2025
Reviewed: June 5, 2025
Jagbir
AustraliaStaff asked to pay as cash first, then agree you pay mostly card but 600 cash, maybe he put in his pocket. No hot water, no toileteries, dirty bedsheets, pillow cases as used previously.
Good Wifi and window view were the only 2 things were ok
Stayed in June 2025
Reviewed: April 22, 2025
Vicky
IndiaVery good hotel with excellent food and a great location. Clean rooms with good staff. Food in the hotel is good and fresh as they prepare after order.A special thanks to Mr. Selva Kumar for recommending nearby places to visit and guidance – truly appreciated.
Stayed in April 2025
Reviewed: February 17, 2025
H
IndiaNothing
Hot water facility is zero,we didn't had bath
Stayed in February 2025
Reviewed: February 16, 2025
Suresh
IndiaFan not in room
Room area was good tolite very clean,
Stayed in February 2025
Reviewed: February 11, 2025
Shibu
IndiaYummy foods and good staffs
Stayed in February 2025
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