Reviews of Hotel Maha Luxmi Palace 3 stars
Reasi Road Katra Vaishno Devi J & K, 182301 Katra, India
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Reviewed: 13 May 2025 · Stayed in April 2025
Verified reviewRoom Location and conveyance.
Nothing . All good.
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 4 January 2024 · Stayed in December 2023
Verified reviewToilet was blocked and was over flowing
Reviewed: 18 August 2023 · Stayed in August 2023
Verified reviewFooding was excellent
Reviewed: 19 June 2023 · Stayed in June 2023
Verified reviewvery unprofessional behaviour by staff. First they give wrong information of bed in rooms and then we arrive at the facility, the check in was also not smooth. We checked both the rooms and realised that we do not need two rooms, and we had conveyed this through call as well, but the staff was very adamant for not cancelling. Anyone reading this, go to The Kerni Palace and stay there as they have far better facilities/rooms at cheaper prices. They also give pick up and drop support through their car at the Vaishnodevi trek.
- Spreading misinformation - Uncooperative staff - no value for money - blankets were not clean - Room AC was not working
Dear Ms. Pragyi, Namaskar! We thank you very much for sharing your valuable feed back on Booking. Com. I personally gone through your concern point wise. 1. That the same day cancellation was denied by us, because our cancellation policy is before 72 hours of Check-in time, also you were 05 persons in total all are adults so it is not feasible to accommodate all five persons in one room (i.e in triple room) and that was clearly communicated to you over phone. It indicates that you were taking the advantages to save one room cost, on which there were no FAULT of Hotel. 2. Your concern about Check-in was not smooth, As our standard Check-in tie is 13:00 hours and Check-out time is 12:00 noon. Early Check-in is totally subject to the availability of the rooms upon arrival on first come first serve basis, also the same was not firmed by hotel side. For confirmed Early Check-in at 06:00 am in morning the guest need to book a night prior. If you want to make hotel in loss and looking the benefit of yourself only, I am sorry to say hotel will also black listed such people who are misleading / misguides the readers / Visitors. We once again thank you for sharing your valuable feedback.
Dear Ms. Pragyi, Namaskar! We thank you very much for sharing your valuable feed back on Booking. Com. I personally gone through your concern point wise. 1. That the same day cancellation was denied by us, because our cancellation policy i… Show more
Reviewed: 18 June 2023 · Stayed in June 2023
Verified reviewMy stay was short so I didn't like anything about the property as there were more negativity than anything positive
the staff had no hospitality. They know that people will come and stay no matter if they provide service or not
Reviewed: 3 May 2023 · Stayed in April 2023
Verified reviewReviewed: 19 April 2023 · Stayed in April 2023
Verified reviewClean and supportive staffs, drops to nearby provided
TV was not working, telephone was not working, blankets were torn,
Reviewed: 3 April 2023 · Stayed in April 2023
Verified reviewGood to recommend
Reviewed: 23 February 2023 · Stayed in February 2023
Verified reviewnear to Vaishnodevi temple and market. they also provided us with the car for darshan and pick up after darshan 🙏
Reviewed: 28 October 2022 · Stayed in October 2022
Verified reviewReviewed: 23 October 2022 · Stayed in October 2022
Verified reviewReviewed: 17 October 2022 · Stayed in October 2022
Verified reviewReviewed: 16 October 2022 · Stayed in October 2022
Verified reviewCleanliness, staff, food
Electricity was going off too many times. No backup was their. One of rooms were very small.
Reviewed: 10 October 2022 · Stayed in October 2022
Verified reviewbudget friendly
charging 2% extra on credit card
Reviewed: 5 October 2022 · Stayed in October 2022
Verified reviewNothing
No wifi. Bathroom lock faulty. Food menu limited
Dear Guest, Before I reply to your review, I would like to inform you that, neither you show/present the booking voucher of your booking which you got from Booking.com NOR you inform at the reception at the time of Check-in that you had a confirmed booking with us. Also you never complain at the reception for wifi and regarding bathroom lock as well. So there is no mean to post a review on Booking.com. Simply you are trying to making FOOL the Hotel as well as Booking.com. We were trying to reach you on your given mobile no. on booking.com. it was switched off. You have no rights to play with the Hotel reputations. Readers are much aware about such type of Guests Like you.
Dear Guest, Before I reply to your review, I would like to inform you that, neither you show/present the booking voucher of your booking which you got from Booking.com NOR you inform at the reception at the time of Check-in that you ha… Show more