Room was not as expected as per details and images shown in the site. Also did not have heater Or electric blankets, Bathroom toilet was moving, loose and flush was not working

Location, manager was considerate for accomodating late breakfast. They also provided whatever facilities possible like electric kattle, blankets

Menginap pada Disember 2024

Cons: The Semi Deluxe and Deluxe rooms were in dilapidated condition and needed major revamping. The rooms needs to be cleaned.

Pros: Room Service, Hotel Staff, Food, Hotel Location were really good. The Super deluxe rooms were spacious and good. Overall it was a good experience.

Menginap pada Jun 2024

Staff behavior

There laundry staff was worst. They misbehaved for just hanging few cloths on rooftop even though after taking permission from hotel manager.

Menginap pada April 2024

The room was bad without any view or ventilation

the location

Menginap pada Mac 2024

Services

Location

Menginap pada Februari 2024

The staff was extreme rude .. the kitchen and reception staff don't know how to speak or how to address the problem . The room was clean but yeah a lot of staleness was there.

It is near to the Market.

Menginap pada Januari 2024

Washroom facilities were not up to the mark. TV wasn't working.

I like the location which is near to the center of Katra City. The cost I paid for is okay if anybody wishes to spend a night. TV wasn't working. Kids were disappointed. Overall my experience is just okay..

Menginap pada Januari 2024

The bathrooms for the room booked were not neat and clean so had to take alternative room

In market place near by mall and market. Also breakfast is okay

Menginap pada Disember 2023

No hangers in cupboard

The rooms are spacious and clean. But no tea and coffee maker in the room. Staff is helpful

Menginap pada Februari 2023

the staff behavior was pale the male receptionist didnt treated us well when we asked for a printout of a document he denied and didnt even suggested a place where we can get a printout he said i dont know in a rude manner.....then on checkout we tried to return a sealed waterbottle they denied that too.......... then we missed our breakfast on day one and requested them to adjust somehow with some other thing they denied that too then the room was dirty like H##L there were spit marks on walls the dustbin had previous dirty bag with spit in it which the hotel staff removed after request only bathroom was dirty the water was smelly...power sockets were lose because the charger were sparking when plugged in...... PLEASE IMPROVE YOUR SERVICE OTHERWISE DO NOT LIST YOUR HOTEL ON SUCH PLATFORMS

bed was comfortable thats the only thing good

Menginap pada Disember 2024

We were travelling with senior citizen & kids and faced lot of problems staying at this property. We made the booking 2 months prior to our travel dates still the rooms were not ready when we reached. The staff refused to take food order when we reached hotel around 11 am after having Darshan stating break fast time was over. We requested them to arrange some quick snacks since The family was tired and hungry and the hotel staff was not at all supportive.

Menginap pada Jun 2024

The property was not worth for money at all. Staff is also not good, don’t know how to talk to guests. Nothing was working properly in the Hotel , Towels was very dirty , no toiletilies were given. Wouldn’t suggest anyone for your stay .

Location

Menginap pada Mei 2024

the staff, especially Safeena had a bad attitude.

the location.

Menginap pada Mei 2024

Hygiene standards are very poor. Lack of management to oversee everything. Take back and easy approach.

Its location and food prepared by staff and staff overall was very helpful and courteous.

Menginap pada Mac 2024

I have booked the hotel with a Breakfast option. They did not receive the confirmation and I had to talk with customer care to provide the breakfast which is doable but the Hotel can also take responsibility and bother to talk to customer care by themselves.

The service and the Hotel were good. They allowed us early check-in and made sure that we were comfortable. The Wifi was working slowly but manageable.

Menginap pada Februari 2024

The Geysor was not working during my stay.

The hotel staff was good and location of hotel is superb. Its close to Bus stand, Railway station.

Menginap pada Januari 2024

Nothing

The location was nice.Wifi was available.They provided us vehicle for going upto Banganga on the date of our darshan to vaishno devi shrine.Staff was polite & helpful.Prices of stay and cleanliness was good.Hot water was available for bath.

Menginap pada November 2023

I paid my 2 room accommodation through my debit card and they confirmed it. But once i checked out, management said that they hadn't received it. It was a terrible experience, ended with my second time payment of my hard earned money. I felt disappointed with the fact that i had a prolonged association with Neelkanth, where i stayed back in the year 2012.

Location

Menginap pada Oktober 2023

Behaviour of staff specially front desk staff was excellent. Food was very nice and with good quantity. Market was near. I will recommend this hotel for comfortable stay.

Menginap pada Oktober 2023

Hotel staff is very friendly and cooperative. Everything they managed to do through out the stay. We have babies with us for which we needed last minute items for serving and they did cooperate and managed to provide everything we demanded. Overall great experience.

Menginap pada September 2023

Door n extra pay

Door was old n after lock it open n gst added on Bill extra

Menginap pada Jun 2023

service

location

Menginap pada Mei 2023

Room cleanliness, photos used for advertising is not accurate

Staff was good

Menginap pada Mac 2023

NO Comment

Place

Menginap pada Mac 2023