Reviews of Hotel Rivera Palace 3 stars
B-2/109, A-I-R, Shivala Behind Mata Anandmayi Hospital, 221010 Varanasi, India
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Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewPerfect place to stay its good
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewGhats
Staff. Got gready with prices on taxi fear and added tax fees on cost. No
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewLocation.
Lack of cleanliness: Upon arrival at the hotel we had to ask the staff twice to replace the bedsheets, pillowcases, pillows (blackened by sweat/grime) AND clean the bathroom, which had a smell of urine & naphthalene (insecticide NOT to be touched with bare hands) and a shower full of mold! To top things off, after 2pm of the checkin day there was an unbearable smell of turpentine in our room from unannounced-to-us paintworks on our floor. We had no option, but to leave the hotel for a good 3 hrs until the smell subsides, upon agreement with management that these works had to stop, as they presented a health hazard to guest like us AND staff alike! Breakfast options were very limited, with staff not maintaining basic hygiene (i.e., when requested some tea they stopped their snacking, opened a box and pulled a bag with their hands dropping it in a cup, adding hot water to top). The manager did try to “comfort” us with a basket of snacks, which we left aside, as I feel a moral obligation to protect fellow travellers by providing our negative experience at this establishment, that needs to work a lot to meet basic standards of hygiene, sanitisation & cleanliness..
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewVery cojested
All staff
Reviewed: 2 June 2024 · Stayed in June 2024
Verified reviewStaff
Reviewed: 14 February 2024 · Stayed in February 2024
Verified reviewBrrakfast was good. Location is good for people travelling without personal car.
Communication pre reservation to be much clearer.
Reviewed: 27 December 2023 · Stayed in November 2023
Verified reviewPoor breakfast and the lift was not operational and there were frequent power cuts
Everything
Dear Sir/Mam, Thanks a lot for your valuable feedback.Sorry for inconvenience caused.We would simply add here that charging an extra person charge made us culprits.Please be sure that any hotel will ask for an extra person charge if you will arrive with more number of persons than you made booking for.We also request you not to misuse power of being reviewer as it misguides our genuine guests.Then too we promise to serve you in much better way at your visit. Thanking you, Regards, Hotel Rivera Palace
Dear Sir/Mam, Thanks a lot for your valuable feedback.Sorry for inconvenience caused.We would simply add here that charging an extra person charge made us culprits.Please be sure that any hotel will ask for an extra person charge if you w… Show more
Reviewed: 5 December 2023 · Stayed in December 2023
Verified reviewUntidy rooms. Lift not working. Water supply only 2 hrs a day. Approach to the hotel pathetic and stinking with open sewage. Even after staying there and being in possession of the receipt, stay shown as cancelled with reason that we didn’t turn up. Property rating overhyped and may be manipulated. Beware of this property.
Dear Sir/Mam, Thanks a lot for your valuable feedback.Sorry for inconvenience caused.We already told you that your no show was done by mistake.Then too you are elaborating this micro topic publicly just to misguide our potential bookers.Moreover we admit our lift stopped working suddenly but we would also add for our readers here that we instantly took an action for lift repair and got that repaired.Please understand that it’s machinery.Fault in machine can come anytime.If it would not had been repaired we are culprits but if it got repaired timely it is our not fault technically.Other part of same incident can also be that we managed to get lift repaired in very less time for our guests.But the truth is sometimes no matter whatever you present to you customer you can not satisfy them.Then too we promise to serve you even better if we get chance in future. Thanking you, Regards, Hotel Rivera Palace
Dear Sir/Mam, Thanks a lot for your valuable feedback.Sorry for inconvenience caused.We already told you that your no show was done by mistake.Then too you are elaborating this micro topic publicly just to misguide our potential bookers.M… Show more
Reviewed: 24 November 2023 · Stayed in November 2023
Verified reviewReviewed: 14 November 2023 · Stayed in November 2023
Verified reviewBreakfast almost same every day and not match with hotel price poor level they serve 4 night stay there only one pack of bread use no fresh and fruits same position
Dear Sir/Mam, Thanks a lot for your valuable feedback.Sorry for inconvenience caused.We would simply add here that early check in is subject to availability.Just because we couldn’t provide it we are culprits.We also request you not to misuse power of being reviewer as it misguides our genuine guests.Then too we promise to serve you in much better way at your visit. Thanking you, Regards, Hotel Rivera Palace
Dear Sir/Mam, Thanks a lot for your valuable feedback.Sorry for inconvenience caused.We would simply add here that early check in is subject to availability.Just because we couldn’t provide it we are culprits.We also request you not to mi… Show more
Reviewed: 9 November 2023 · Stayed in October 2023
Verified reviewThe waiting staff were excellent and very attentive.
We booked onto two tours, one for the city tour and one for the morning aarti. However, we were disappointed with both. The driver for the aarti was late, so we missed the aarti and didn't go on a boat trip. The city tour felt rushed and although our guide was knowledgeable about religion, he felt the quality of information about the city was lacking.
Reviewed: 4 November 2023 · Stayed in November 2023
Verified reviewPretty much everything good.
Location is in a narrow road where it’s hard for taxis to go in. Breakfast is not up to the mark and same menu everyday.
Reviewed: 2 September 2023 · Stayed in August 2023
Verified review- Neat and clean room - clean and spacious bathroom -located near to Assi Ghat -Good breakfast
- Only vegetarian food is available - No separate dinning area .It is a shared space at the entrance -No windows in the room
Reviewed: 27 August 2023 · Stayed in August 2023
Verified reviewReviewed: 10 August 2023 · Stayed in July 2023
Verified reviewReviewed: 4 August 2023 · Stayed in July 2023
Verified reviewThe ambience and food, though the hotel property is a bit inside from main road in narrow gullies.... But the ambience inside is great and buffet breakfast was also good ...
The location, being inside a few narrow gullies
Dear Sir/Mam, Thanks a lot for your valuable feedback.Sorry for inconvenience caused if any.We promise to serve you in much better way at your next visit. Thanking you, Regards, Hotel Rivera Palace
Reviewed: 13 July 2023 · Stayed in May 2023
Verified reviewReviewed: 5 May 2023 · Stayed in May 2023
Verified reviewRoom service and Restaurant staff and food
We had to drag our suitcases from main road to hotel where narrow road did not have access to hotel. That narrow road is all nasty. One Receptionist was almost rude but he needs more training. For bag packers this hotel is good not for families who have suitcases.
Reviewed: 5 April 2023 · Stayed in March 2023
Verified reviewRoom was spacious and clean. Staff was courteous. Food was served hot, though we reached hotel late in the evening, after 09:30 pm.
Approach road was very narrow. Car/Taxi cannot go to the Hotel entrance, and you will have to carry your luggage from Main road to Hotel. Food was average, as Roti was very hard to eat. Ghats were at a walkable distance, but the roads were so narrow and dirty that it's not worth walking, and it's better to go by Auto from main road. Price was too high for the value it offers.
Reviewed: 2 April 2023 · Stayed in March 2023
Verified reviewReviewed: 29 March 2023 · Stayed in March 2023
Verified reviewFinding a hotel in Varanasi which has lift specially if you are travelling with Senior citizen or someone with disabilities is very difficult. This hotel has lift. They also have fire safety measures. Please don't worry at all if you have never been to Varanasi before. They will help you in everything possible. They will also arrange auto or tuk tuk at 1am for Mangal aarti. Hot water is switched on upon request anytime. Very safe place to stay and specially if you stay in hotels that are on main road, you cannot sleep due to honking this city has. This hotel is 700 meters away from main road and peaceful. They also arrange pick from railway station or airport at additional cost.
The service is great and staff is good but I guess they should add more items in breakfast. Very limited options. The room service was slow but once I reported they fixed it immediately. Overall I would strongly recommend this place.
Reviewed: 28 March 2023 · Stayed in March 2023
Verified review