I ordered for a caffe latte they told me that machine is broken no alternative coffee was offered

Stayed in July 2025

Bad view , no mountain view available . Food is too costly a quarter of mutton cost Rs 600. One basic lunch can cost Rs 2000/- but portions too less. Room fridge items r too costly , cold drink price is Rs 40 but u are charging 100. What is this business 🙃 Also no bengali dishes in complimentary breakfast. Why. Hotel is in wb but only south indian dishes available . What is this 🙃

Nice rooms , nice swimming pool , nice complimentary unlimited breakfast and unlimited snacks , nice sports facilities , nice fridge in room

Stayed in April 2025

Maintenance

location

Stayed in April 2025

Good

Stayed in March 2025

Furniture in rooms old fashioned and looked aging. No view. Toilet lighting poor. Cleanliness in room could improve. Packaged water not served and absurd price quoted.

Breakfast spread was very good. Much more than room comfort.

Stayed in February 2025

Interior of the building old and in need of redecorating. The hotel is on a very busy and noisy road but you don't hear the noise from the room.

On a busy road in Siliguri. Not an attractive building inside. Food in the restaurant excellent and staff very friendly.

Stayed in January 2025

Room was small than expected at that price

Breakfast was really good. Staffs was really nice.

Stayed in January 2025

The AC in the room was not working properly, systems are too old

Property is located in good place and clean

Stayed in November 2024

It helps if the front desk staff are a little cheerful.

Stayed in October 2024

Wi-Fi connection

Good

Stayed in July 2024

Food was not upto the mark

Overall a decent property

Stayed in July 2024

The hotel has centralized AC and no fans.we have a habit of sleeping with AC and fan so couldn't sleep comfortably at all. Besides we have to ask for all the basic Toileteries which should have been placed already in the room. Hope they have an arrangement for table fan for claustrophobic people.

The hotel meets it's expectations of a 4 star hotel.

Stayed in June 2024

Work ongoing around the swimming pool and evening snacks is not regulated properly. Evening snacks would depend on the mood of the staff! But I asked for it and they provided good pakoras.

The dinner and breakfast were really good. The restaurant staff is very polite, helpful and the food was also as expected.

Stayed in May 2024

The front office staff are not at all cooperative or helpful in any way. The lack the basics of hospitality. This property can do wonders with better staff quality.

The location is really good. Facilities are good and property is newly built. Supportive staff are lacking.

Stayed in May 2024

Very nice Staff are very good with customer.

Stayed in December 2023

Dinner was not refresh cooked. Fish curry and Daal was smelly, Discussed with the server as well

Breakfast very good. Dinner wasn't.

Stayed in December 2023

Service duration may be considered

Breakfast was awesome

Stayed in December 2023

Room Condition, door was not locking properrly. Shower was having too much force of water, Room Size was Ok.

The staff was too good, they took care of everything I needed. Right from reception to bell boy, everyone was very soft and helpful.

Stayed in November 2023

Service levels and maintenance of property

Location and food

Stayed in September 2023

location and peace

Stayed in May 2023

The reviews had us a bit worried ahead of our arrival but the hotel was ok on the whole. Could do with some refurbishment to bathrooms and decor but overall was very clean and comfortable. A travel desk in reception would be a great addition for tourists.

Comfortable and spacious room. Couldn’t fault the cleanliness of the room or the cleaning regime for the whole hotel. The decor is a little dated and worn out in places but nothing to cause concern. The pool was a real bonus during our stay as well as the well kept area around the pool. The restaurant as very good with a good choice of food and a really good breakfast to cater for all tastes.

Stayed in March 2023

Breakfast was Very good and the location was convinient

Stayed in December 2022

The WiFi was so poor

the ambiance was good.

Stayed in January 2023

in room dining was not at all great. I ordered food at 6:30pm and i was waiting for the food till 8:10pm but since it wasn’t delivered, I called the in room dinning and got a response that I haven’t ordered anything which was very shocking to me. so he took the order once again. after 20mins the food was delivered. btw the chicken tikka salad was horrible and couldn’t eat at all. but I had to pay full amount. I stayed here couple of times and never had this kind of problem. this is my first time getting experience of worst in room dining. I wish the management will take keen interest to develop their food and in room dining hospitality.

location

Stayed in January 2023