Just one restaurant and no health spa. As a temple town with 70% seniors passing through and temple visit being strenuous 3/4 hours wait n walk , at least a foot massage service should be there

Room ambience and staff

Stayed in August 2025

None

Brilliant food all of it

Stayed in July 2025

It could be better if you placed some basic essentials like toothpaste and brush etc.,

Satisfied with breakfast & we enjoyed the location of city view

Stayed in June 2025

As it was our first visit to Madurai, the support we received from the staff—especially Lavanya and Seenu—meant a lot. They truly went above and beyond to help us

Stayed in July 2025

1. The coffee was split / spoiled when ordered from the room. Instead of just saying sorry, they were defensive saying that we should have consumed it immediately and not after 1 hour. Anyway that was a small aberration. 2. There is no weighing scale in the bathroom. 3. We had booked 3 people staying in one room. But had only 2 towels. Should have added one more set of toiletries and pillows knowing there are 3 people. (We requested and we got them of course) 4. BonVoy app is not as easy to use as other portals. For instance we say 3 people and one room and it doesn't take the booking. Also after booking through BonVoy app, there is no confirmation by email or SMA or WhatsApp. Hence I thought the booking wasn't dome. So had to book through some other portal. That is when Ms. Kalai called us and told us about the double booking! It seems if booked through some other portal, the points are not added. That is not fair. The app prices are cheaper and that benefit is good enough. A member booking through any app should get the points if not the special price. Please fine-tune your app.

Excellent service. Ms. Kalaivani of registrations went out of her way to make us feel comfortable. So were the staff at the front desk.

Stayed in July 2025

Good people

Stayed in May 2025

Location, rooms

Stayed in May 2025

Plenty of parking, quite, sound proof

Spacious, luxury, courteous staff

Stayed in April 2025

all is good....

breakfast was good..the staff was par excellent,,Like Vivek, anthony and rest of the boys, the Head Chef paramaguru makes my dining felt at home, Mr Ameer from the front desk with his smile make me happiest always,Also the driver Rajkumar. thank you.

Stayed in April 2025

A bit overpriced Pool was small

Nice breakfast

Stayed in April 2025

Good 👍

Stayed in April 2025

swimming pool

Swimming pool is too small & we have cross the reception area to reach the pool , Both these points discourage us from using the swimming pool

Stayed in April 2025

Please improve in room service.

Food- quality, variety and the best is a small meal at a reasonable price for the in room dining. Very good size room and cleanliness. Ample parking space, cooperative staff.

Stayed in March 2025

Nothing

Breafast and Dinner. So many vegetarian options !

Stayed in March 2025

Need to improve on cleaning

Location is great

Stayed in February 2025

Clean , spacious, courteous staff , good food

Stayed in March 2025

Location , rooms

Stayed in January 2025

Kind of very noisy and cooking oil smell around the hall

Breakfast very good and customized traditional food served with proper care Good 👍

Stayed in January 2025

Very comfortable place. Great food and a cozy pool. Welcoming and extremely effective staff. Please convey my thanks to Ameer that made everything easy.

Stayed in February 2025

The front desk staff were a little rigid during checkout although we understood they had an event to cater to. We had to go out unexpectedly and couldn't check out before that but they refused to extend by couple of hours and finally we had to get the Manager and others involved. I understand they were just doing their duty but it wud have been nice to be a little more genuine

The restaurant staff were very hospitable and took great care of us. The housekeeping staff also were very courteous and did not even flinch a bit while helping us. The hotel is very nice and comfortable though location is a bit far from the centre and restaurants are a little further away. The breakfast was extraordinary and we really missed not being able to stay an additional day since my daughter enjoyed the breakfast. Although it was crowded the staff kept refilling the breakfast and the desserts were amazing to say the least. They also had a huge variety of food from idlis, dosas and traditional south India to cereals breads and cakes in Continental. Their hash browns were too good to miss.

Stayed in January 2025

No good outside terras

The food was excellent

Stayed in January 2025

It was very busy in the restaurant in the evening. We had to dine in the lounge. Breakfast service was very good.

Sujann set us up with a client evening which was very nice. We met staff and other clients for drinks and snacks. Sujann did a great job. The gym was really good.

Stayed in January 2025

Facilities are very basic, the pool is not swimable and the gym very basic. Seems like the hotel is short staffed.

Location was convenient and breakfast was very good

Stayed in January 2025

Room floor can be kept clean, may be New Year rush caused this.

Overall from entry/parking to exit it was awesome which we are used to with Marriott now, good job by entire staff.

Stayed in January 2025