1) The rooms need to be upgraded in terms of the bed, bed mattress, window curtains and the carpets. 2) The games room needs to be upgraded with better sports equipment.

The property although pretty old but very good in terms of location and the staff of the hotel were excellent. A few names that I can remember and would like to mention are: 1) Pragya - main reception. 2) Swaraj (I believe) - main reception. 3) Mr. Anil - Restaurant manager. 4) The kitchen staff and the table attenders. 5) The housekeeping staff. 6) The boys. The food was excellent and the breakfast spread was amazing. All of our requests were looked into with prompt response and effect. The stay was excellent experience for my family and would definitely recommend to others.

Stayed in May 2025

over all maintenance of the hotel. Uaes of wood in hotel interior including inside room are high, that's good it gives a rich look but it need to be polished in regular interval. Corridor lights needs to be appropriately bright. Need to clean carpets in regular interval.

location of the property is superb. Quality of food is excellent. warm and tourist fraindly behavior of the staff.

Stayed in April 2025

I happened to get the last available room on a busy weekend, and it wasn’t quite as nice as I ideally would have liked. It was still comfortable, though, and it worked out just fine—no complaints. Having said that, for the last night of my stay I was moved to another room that had a great view and was extremely nice. This was a thoughtful gesture by the management, unprompted by me, and it was greatly appreciated.

The location is great, the rooms are nice, the food at the restaurant is very good, and the management and staff are outstanding.

Stayed in April 2025

Exceptional service from the entire staff. Something very valuable that is not emphasized enough online is their high end water treatment system ( apparently in all the Sinclair hotels). The location is also excellent.

Stayed in March 2025

There is no Lift, it was difficult for older people in my family. The room heater in 304 was not working properly. WIFI speed was Terrible. Beds in the room was Hard, not comfy.

The view was amazing from the suite. Staff was amazing.

Stayed in March 2025

The steep rise to the hotel.

Stayed in December 2024

The bed linen looked a bit tired.

Amazing view of Kanchenjunga from the hotel room. Staff were polite, friendly and very helpful. Loved the restaurant food esp the breakfast was superb. Good value for money. Certainly would recommend this hotel.

Stayed in January 2025

Toilets and Rooms can be equipped with modern fittings

View from our room and staff courtesy Anecdotes about Darjeeling

Stayed in December 2024

The room heaters were of no use. Hotel needs to upgrade by installing modern heaters in the rooms.

Excellent food and location.

Stayed in November 2024

Hot water for shower was too slow, room heating inadequate

The staff were helpful

Stayed in December 2024

The last climb up…it is really annoying!!

Very friendly staff from check in till we checked out!!

Stayed in August 2024

Steep incline to the hotel entrance. Not suitable for senior citizens.

Great breakfast, great location, best views.

Stayed in May 2024

The location maybe? But it's still okay, not more than 5 minutes walk up from Gandhi Road.

The mountain view room was superb, and hotel service was very nice, top-notch!

Stayed in May 2024

The room safe did not work. The location was a little inconvenient as it is up a steep and narrow climb which has space for only one car and not enough parking spots.

It was excellent on all counts considering what one paid. The Meals were excellent, service was good and friendly.

Stayed in May 2024

The location.. it's located after a steep hike.. not recommended for old people

Delicious breakfast, courteous and friendly staff

Stayed in April 2024

Staff very cordial. Breakfast menu superb..

Stayed in March 2024

Location does not provide a good view in the morning or evening. No parking for the cars and have to use stairs to go upto the rooms.

Good hotel

Stayed in January 2024

The property was good but need to take care of room facilities as well…. For instance TELEVISION was not working properly …. No hair drier inside the bathroom and no shower curtains

Room was cosy …. Heater was working properly… near to Mall Road so readily available cabs and access to the market

Stayed in January 2024

See the overall comment in what I liked.

Excellent hotel with courteous staff and good food. However it is the owners and top management who need to put their act together and invest back in scaling up the general maintenance. Otherwise all the good work will come undone. The property has great views on a clear day but along with others in the vicinity can benefit by either improving or motivating the local administration to improve the condition of the approach road. The property is not senior citizen and disabled friendly in its approach and for climbing up and down.

Stayed in December 2023

slippers could have been provided n wash rooms could be improved

excellent front office staff, very helpful and coutious

Stayed in October 2023

You may avail drop facility on demand but there is too much congestion in that piece of road..Location wise it's good but you have to walk through a steep road .

The buffet breakfast was fantastic.View of Mount Kanchanjungha was excellent from the hotel room and the balcony.

Stayed in September 2023

Wifi wasn’t working properly.

Kanchanjangha view was awesome. Stuffs were welcoming.

Stayed in September 2023

Availability of Housekeeping F&B service after 10 pm

The Kanchenjunga view

Stayed in June 2023

Very stiff climbing stairs ,once at the entry point and again to the room. Installation of an elevator would be very helpful .

Very courteous staff members. The location.

Stayed in July 2023