Reviews of Springfields - A Heritage Palace Since 1902 3 stars

Good property with very good staff who were always helpful. I had a good time in this hotel. A special call out to Manish, the staff, who helped me through and through. He woke up at 4 AM as I checked out early.

A couple of things that can and should be improved. First and foremost, some furniture is old and needs replacement, especially in room furniture like a bed and sofa. It will enhance the look. Secondly, the property is apt to welcome furry friends. They should allow that which can also become a part of their business model. No changes required at all to host pets. One last thing, booking.com allows booking without any advance however, the manager called immediately after the booking asking for deposit to confirm and he also mentioned that not paying may cause last minute cancellations. This was intimidating and if due to the busy season you need confirmation, then some better way should be adopted.

Good staff members

Despite the small dining room, all the meals that came out were carefully prepared and all were delicious. The food was so good that it was a waste of the meals we had at other restaurants. The small garden, the common living room, and the view from the window were all wonderful. And the hospitality of the staff was heartwarming.

The bedding was wet due to a leak, which was unavoidable since it is an old house. The bedding was replaced and the problem was solved. We were sometimes woken up late at night by monkeys climbing on the roof or dogs barking, but these are generally common in rural India, so they were tolerable.

Good options, great quality and taste. Staff are very helpful, polite and courteous.

Limited facilities, can add indoor games like ludo, chess, table tennis. Carrom is in disarray with many components missing.

Wonderful heritage property located in the heart of Shimla. We stayed in the family suite which was spacious and with a private balcony.

The hotel could do with some maintenance. The sofas cushions are all sagging and old. Breakfast service was very slow despite going after 9am. We had asked for a hair dryer which never arrived.

The property is quite an attraction. The rooms were clean. There is a lot of greenery. Staff was courteous and kind. Food was well prepared and fresh.

Monkey menace. Though they were harmless still with kids you can't trust any animal.

Location and Infrastructure

Breakfast not available on time.

Old world. Charm and staff courtesy

Spacial thanks to the owner and to the manager, Mr Sharma

Expansive valley views from the rooms as well as open lawn and also open terrace views are mesmerising. To top it, we were lucky to experience best weather.

Well appointed rooms, clean beds, lots of chairs to accommodate large families.

Very nice ambience and excellent staff ! Very well maintained truly a heritage property !

Nothing !

Old ramshackle hotel, lovely view. Staff were helpful. We had a huge room. It must have been very grand back in the day.

The hotel is tired and old. Everything is a bit dated. It was clean enough, but the rooms are a bit gloomy with not a lot of natural light. There is no central or inverter/AC heating, so rooms were cold. Bathroom was dated and leaky.