Reviews of Taj Taal Kutir 5 stars

I had a great stay there. The personal was very friendly and helpful. The room was vey clean a nice.

Nothing

Excellent

Sign board for the way through main road

Rooms were good sized with a sit out area, staff and service was good as you always expect with Taj. Food was on point, both during breakfast and dinner (no buffet, only a la carte). Good views of the lake.

There are not too many amenities to keep guests occupied. The grounds are also smallish and there are no play areas for kids. Repair work was going on at some parts of the property, which should be mentioned to guests upfront. Management can consider complimentary high tea for guests.

Location is good. Staff were excellent, decent and courteous.

The rooms were not so spacious as portrayed in the pictures of booking site. Found food menu overtly expensive with a simple samosa costing 500/- incl. tax.

The location

Check in process was not very good. I specifically mentioned that we want a smoking room and I was told that all the rooms are non smoking but there will be an adjoining patio where we can smoke. When we were finally given the room, it did not have the patio. When I went back to the reception, I was asked to pay an extra 1k for a room with the patio. I agreed but was told that the room is getting cleaned so I will have to wait. After another 30mins I was told that the room has a faulty AC and they can only give us the room after another 2hours (7pm) so we declined and stayed in the room originally given to us. This room was supposed to be a deluxe room but it smelled of urine. On calling the reception they came and sprayed a room freshner. We went to the Lake view lounge for a cup of coffee and some snacks and the hostess had to be reminded a couple of times before we were served with some drinking water. Service at breakfast at The Veranda restaurant was really poor- we had to wait more than 30mins for our order to be served and that too after chasing with them multiple times. When they finally served the food, items were missing and we had to remind them. Staff was really polite all through - at check in, at Lake view lounge and at Veranda but they seemed clueless, would forget what was asked, every time we were facing a different staff for the same request and had to explain everything from the start, they would ask us the same questions (very politely) but it was really really frustrating. For a Taj property I’m extremely disappointed with the service.

All facilities & services are good

Like every arrangements & fine staffs services

Staff service.

Location.

Great hospitality, great food and service

The pub/ bar could have been more active. It was dead with not a single person

The property is well maintained, excelent location.

I had booked through booking.com. The booking said that no prepayment is required. However, the hotel called me a day before and asked me to transfer money using a link to ensure my booking. Now this is rediculous. Firstly, nothing prevents the hotel from asking for prepayment on booking.com itself. Secondly, sending payment links and calling - come on how will a customer lnow whether this is genuine call or fraud phishing link. This can be serious issue. Both Taj and booking.com should immediately address this.

The bhetki with mashed potatoes and butter garlic prawns and fish fingers and hot dog was impeccable. All tasted extremely gooooooood. But the mutton curry was not good it was not Bengali style proper. Mutton pieces were not that great could have been softer and better cooked. Improve the Bengali dishes pls and include more non veg items in the breakfast. The breakfast was very small. But the staff were extremely friendly and helpful

Mutton curry and breakfast could be better. I mentioned above pls check

Polite staff. Well appointed rooms. Great view of Lake from the swimming pool area. Overall clean and nice.

This is not at the level of other Taj hotels. The infrastructure is not that good. No proper lobby area. No natural light in the lobby. Claustrophobic. Breakfast area very small - leads to queuing at times. Only one restaurant and a coffee shop.