Let me start of by saying that it is not that I didn't like but a simple nature of mine, as an Astute Observer, I would just sharing certain details. Coming from a background of Fire & Safety Management and Facilities Executive, I hope the feed back is a constructive and is aimed at improving the quality of the property. Professional repairmen who has an attitude and self pride and who has the relentless clean finishing touches, contractors should be employed, a very important area the management should look into, as details like this plays vital part to bring up the quality of the hotel. 1. Ensuring thorough completion of repairs 2. Attention to finishing touches 3. Quality control check, pre and post with pictures to illustrate 4. Implementing standardised repair protocols By addressing the above mentioned areas, the property can maintain and achive and provide better and high standard experiences for all its occupants.

I came to know from my freinds and relations that they had a great stay in Accord Metropolitan. The service was great, the food was fantastic and the front office was very acommditaing 24 by 7. I will come again if you could add some noodles from Singapore style or South East Asian countries.

Stayed in September 2025

Nothing

Middle city

Stayed in August 2025

Nothing, everything was fine.

The staff are incredibly friendly and considerate. I wish I could name all of them but Ramya, Aamna and Guidingstar from JUJU team were exceptionally helpful when I had asked Guidingstar to do a small surprise for my wife on our anniversary. They have done an absolutely amazing job and they even surprised me. On the front desk/lobby Saravanan and Ealumazlai were always there to help carrying our shopping to our rooms. Check in desk staff were absolutely helpful whenever I had asked for a help.

Stayed in August 2025

Room service was excellent.

Stayed in August 2025

As a pescatarian, I didn’t have much choice of food for the dinner buffet. Even though the chef gave me fried fish and prawns for starters. I am not a keen on fried food. The fridge in the room was not cold enough and the cupboard was unstable. As a 5* hotel this need to be looked at.

All the staff were excellent. The breakfast was good.

Stayed in August 2025

Bit compact on space

Great location

Stayed in August 2025

Breakfast can be better

The staffs are the big strength of this hotel; the stay was perfect

Stayed in August 2025

AC is cooling not going below 25C

The location

Stayed in August 2025

The laundry people spoilt my saree

Servience Location

Stayed in June 2025

Room should have been set up for triple room before we arrived.

Staff were very pleasant

Stayed in August 2025

Small things like using small packaged water bottles instead of pitchers to make it more convenient and environment friendly and refusing to reheat leftover tea and rather letting it go to waste.

It was clean and had a lovely vibe. The staff was really accommodating and helpful too

Stayed in July 2025

Nil

Facilities staff Access

Stayed in July 2025

Nothing it was brilliant

The staff and service was the best we experienced during our trip to various parts of India

Stayed in July 2025

Can’t think of any

The service provided by the staffs are exceptional. I was feeling so good from the check in to check out. I had a pleasant surprise as my request for late checkout was extended till 6pm and we were also given free airport transfer. Room service was good. Nice food at the restaurant. Staffs there are exceptional!!

Stayed in July 2025

too much time during check in and check out software not working properly waited for 2 hrs for check in

good location clean decent breakfast

Stayed in June 2025

The breakfast was excellent. We had variety of food to choose from. We even requested for appam and the next day they made for us appam. The staffs were very helpful. The rooms were cleaned throughout our stay.

Stayed in July 2025

I recently stayed here and had a wonderful experience. The staff were incredibly welcoming and professional, always ready to help with a smile. The check-in and check-out process was smooth and efficient. The room was clean, spacious, and well-maintained, with all the amenities I needed for a comfortable stay. The bed was super comfy, and I appreciated the quiet atmosphere, which made it easy to relax after a long day.

Stayed in July 2025

spa can be improved

Excellent food varieties, great attention to detail, very good service, central location. Any minor issues were quickly attended to

Stayed in July 2025

Only small downside was one of the girls at the reception who came off a bit abrupt – not a big deal, but just stood out compared to how lovely the rest of the staff were.

Had a really pleasant stay here! Most of the staff were super friendly and helpful great customer service overall. The room was clean, well-maintained, and came with all the amenities I needed. The shower was especially nice strong pressure and plenty of hot water, which is always a plus. Breakfast was a real highlight loads of options ranging from classic South Indian dishes to a solid continental spread. Definitely something for everyone. Also, the location is quite convenient, with easy access to nearby spots.

Stayed in May 2025

Gym could have been better. I wish the management will look into adding more equipment in the future.

The facilities are top notch. And the customer service is outstanding. Staff are always willing to help you with anything. Food was delicious. One of the best hotels in Chennai.

Stayed in July 2025

I just couldn’t think of anything!

Every staff had a smile. They were very attentive of their guests. Have an eye for detail. They are quick on their feet the moment they notice you, and almost always know what you are about to want and need. They don’t pry, yet subtle and honest. It was an experience. From the moment the car arrives at the lobby, you get in the room and until after you check out. They are still attentive and always seeking out to assist you on a genuine note. Warm and welcoming and hospitable people. Excellent. They left these 2 cute boxes filled with small chocolates on the 2nd day. That gave me a warm hug feeling. Thank you everyone.

Stayed in July 2025

Breakfast place was crowded

Friendly staff, location

Stayed in July 2025

Well trained staff and good food

Stayed in July 2025

None to report

Location, good service from staff.

Stayed in June 2025