Hotel could have offered a late check out (even tough it was not full)

Excellent hospitality overall, good cuisine and food.

Stayed in July 2025

wasn't happy about the quality of water. wish they atleast sold bottled safe drinking water.

the exceptional politeness of the staff. especially mr venkatesh, ms devika & mr kalai at the restuarant. The front office & concierge too were extremely supportive.

Stayed in May 2025

Parking

Staff were helpful in getting medical aids

Stayed in March 2025

Connecting room....you can hear everything from the next room, and if the guests are noisy, it really disturbs your peace. It’s better to ask for a room without a connecting door for a more quiet and relaxing stay which we eventually did.

Location....location....location. One of the best places to stay in Kodaikanal! It’s right on the lake, very close to the market, is actually in the center of the town, yet tucked away from the crowd, so you get the best of both worlds—peaceful surroundings with everything still close by. Every room opens up to a stunning view of the lake, which is absolutely breathtaking. You can take a walk along the lake, go boating, shop at the market—all just a short walk away. The property itself is beautiful and spacious, with lovely lawns to stroll on. The rooms are large, super clean, and very comfortable. There’s also a nice gym and a relaxing spa. The food was delicious with plenty of variety, and the staff were warm and welcoming. We had a wonderful stay and would love to come back again!

Stayed in April 2025

Good facilities

Stayed in April 2025

Breakfast and dinner

Stayed in April 2025

Excellent stay and location. Great facilities.

Stayed in January 2025

The expanse , location and the cleanliness.The behaviour of the staff is very courteous.The Massuer’s were very good. The food and the coffee served was excellent.

Stayed in December 2024

Nil

Nice location by the lake

Stayed in October 2024

Location

Stayed in October 2024

Excellent staff.

Stayed in June 2024

Location

Stayed in October 2023

I felt the WiFi could have been a bit better; my connection was always intermittent.

I loved my stay at The Carlton. The location was perfect, offering a stunning view from my room. The hospitality was outstanding, and the facilities were top-notch. I can't wait for my next visit!

Stayed in December 2023

Had to pay for TV channels. No English channels

Very friendly staff room very comfortable. Food very good.

Stayed in October 2023

The price is a little too much. The sofa bed is the worst.

The staff are friendly and the food is amazing! The ambiance is priceless for the stay!

Stayed in August 2023

Everything is perfect - Location, Staff, Food, Club, They can think of adding swimming pool to the property Earlier, they used to have their own boats for boating in the lake, can think of restarting the same

Location of the Carlton is excellent, just overlooking the Lake. The package included Bed, Breakfast and Dinner which was worth the value for money Facilities included were the club house having the games - mostly complimentary excepting Billiards, air hockey Cycles were provided to guest on complimentary basis

Stayed in July 2023

e xcept elevator,excellant

better provide lift to downstairs. we senior citizen feel difficult 3times food & going out by car to have the steps.last two season,we stay there only.in future also we shall come to say there.

Stayed in May 2023

Good location food is good

Stayed in May 2023

nothing

Very good

Stayed in April 2023

None

Location Food Hospitality

Stayed in December 2022

What could be better? The one thing that needs to be worked on is the restaurant table top, which had stains of food. Would recommend changing the tabletop dressings the moment someone has used it. No one wants to stare at the curry stains while eating.

Stayed here for 2 nights this month (Oct 2022). It's located next to the lake and offers breathtaking views. Perfect for those who prefer calm and relaxing experiences with luxury. It also maintains good hygiene standards. The property offers ample parking space. Overall, the hygiene standard is good. What could be better? The only thing which I noticed was the restaurant table top, which had stains of food. Would recommend changing the tabletop dressings the moment someone has used it. No one wants to stare at the curry stains while eating.

Stayed in October 2022

Nothing.

Location and layout.

Stayed in September 2022

Rooms too small and closely connected. Could need all the talks going on in connected rooms, including the snoring...

Staff was really nice and took excellent care of us, location is also nice

Stayed in September 2024

we were staying at the first floor which was next to a reception hall. On our second night there was a party on till around midnight with blasting music, which made it difficult for us to sleep. The hotel might want to consider either not having rooms next to a party hall or might want to allot these rooms to the members of the party group so as not to cause disturbance to other guests.

The staff were friendly.

Stayed in October 2022