Reviews of The Citi Residenci Hotel - Durgapur 3 stars
Shahid Khudiram Sarani Near City Center, 713216 Durgāpur, India
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewEverything
No smart tv
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAlways SUPERB
Nothing as such it’s very difficult to find out even a SINGLE MISTAKE
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing "The Citi Residenci" and sharing your views about your experience at “Booking.com” portal. As our valued guest, we appreciate and take your feedback with high regard. We are glad that you enjoyed our hotel's services and facilities. This is the kind of experience that we always aim to provide to all our guests here and it made us both happy and proud to hear that we were able to fulfill it with you. We would like to host you soon. With warm regards, Front Office Manager
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing "The Citi Residenci" and sharing your views about your experience at “Booking.com” portal. As our valued guest, we appreciate and take you… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe restaurant “Pather Panchali” positions itself as a Bengali food specialist, and while the name evokes nostalgia and cultural depth, the actual experience left me questioning the intent behind it. From ambiance to authenticity, there’s room for the soul of Bengal to come through more strongly.
Reception / Lobby Experience: The lobby resembled more of a government bank than a hotel—staff seated at desks handling what felt like corporate tasks, with no comfortable seating for guests. The formality was excessive, with everyone in suits seemingly more concerned with appearances than guest service. A friendly face was hard to find. One manager even justified a poorly ventilated room as their “best” simply because it’s frequently offered free of charge to ministers. It took a moment to fully process the irony of that explanation. Housekeeping & In-Room Dining: The housekeeping and in-room dining staff were polite and genuinely tried to do their best. However, the lack of proper training was evident—not just in the staff, but also in whoever is responsible for training them. Their effort was visible, but they were clearly under-equipped to deliver the service level expected at this price point. Property Condition & Value for Money: The property is outdated and in serious need of renovation. If the management intends to charge premium rates, a major upgrade is necessary. As it stands, the hotel is far from deserving any star rating. At best, it can function as a basic highway motel—not a destination for comfort or quality.
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the matter after your highlighted review. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the m… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewLocation
Rooms at 5th floor are pathetic. No window view. No lift. Ceiling hight is low
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the matter after your highlighted review. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the m… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe hotel location and cleanliness
Room provided to me was very very small and a locked window. Most of their rooms are without any window.
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the matter after your highlighted review. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the m… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewNothing special like about the overall stay. Standard rooms at cheaper rate but disappointed. However receiption staff was helpful.
The room type. Bathroom has exhaust fan on sealing where pigeons were making their nest and
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the matter after your highlighted review. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the m… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewnice staff and good food
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! Thank you for taking out the time to give us your feedback. We are pleased to know that you had a positive experience with the overall stay with us here at The Citi Residenci, Durgapur and we look forward to welcoming you again. Warm regards, Front Office Manager
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! Thank you for taking out the time to give us your feedback. We are pleased to know that you had a positive experience with the overall stay with us here at The Citi Residenc… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewCleanliness is good.
For the online booking they have a seperate room which is not good. very small room. before booking they havent mentioned this
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the matter after your highlighted review. We have noted your comments and we will take necessary steps to resolve the issues at the earliest as applicable. We take guest feedback and reviews very seriously and thank you for your time to review our property. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.com” portal. We express our concern and apology over the m… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewExcellent location Excellent food Excellent staff Location is ten by ten
Nothing
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing "The Citi Residenci" and sharing your views about your experience at “Booking.com” portal. As our valued guest, we appreciate and take your feedback with high regard. We are glad that you enjoyed our hotel's services and facilities. This is the kind of experience that we always aim to provide to all our guests here and it made us both happy and proud to hear that we were able to fulfill it with you. We would like to host you soon. With warm regards, Front Office Manager
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing "The Citi Residenci" and sharing your views about your experience at “Booking.com” portal. As our valued guest, we appreciate and take you… Show more
Reviewed: 26 February 2025 · Stayed in January 2025
Verified reviewReviewed: 5 February 2025 · Stayed in December 2024
Verified reviewReviewed: 5 February 2025 · Stayed in January 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 22 January 2025 · Stayed in December 2024
Verified reviewroom were provided in a new floor with no lift access, too much walking was required to reach the room
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.Com” portal. We express our concern and apology over the matter after your highlighted review. We have noted your comments and we will take necessary steps to resolve the issues at the earliest as applicable. We take guest feedback and reviews very seriously and thank you for your time to review our property. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better.
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Booking.Com” portal. We express our concern and apology over the m… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified review